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Windows 7 not generating expected error log


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doct2 doct2 is offline
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Join Date: Mar 2004
11-Jul-2012, 07:48 PM #1
Windows 7 not generating expected error log
I am troubleshooting the installation of 2 video cameras on my HP pavilion dv6 laptop. System info is attached as a text file. I was able to get the latest driver from the manufacturer and after running their driver installer, I got one of the cameras to work no problem. The other one is not working. I have been working with the manufacturer on this problem but we ran into a glitch when Windows 7 did not produce the expected error log for them to evaluate so they could see what exactly the problem is. Now both cameras have the same specs and use the same driver, one is black and white, the other color version. The color one which does not work, works fine on other machines. Apparently when the cameras are loaded, Windows produces a log file under windows>inf>setupapi.dev.log. My instructions were to delete the original log file and start fresh. Once the file was deleted I plugged in the first camera, waited for light to come on, then unplugged it, then plugged in color camera and waited for sounds of drivers loading but no light comes on there. Then I unplug that camera and open the inf directory but I do not see any log file there. The camera support folks are saying that it's a Windows 7 issue on my machine why no log file is generated??? Any ideas?
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