There's no such thing as a stupid question, but they're the easiest to answer.


Hardware Hardware
Search Search
Search for:
Tech Support Guy > > >

Hard disk/drive error


The_Lemming's Avatar
The_Lemming The_Lemming is offline
Computer Specs
Member with 2 posts.
Join Date: Jul 2012
Experience: Beginner
14-Jul-2012, 01:33 PM #1
Hard disk/drive error
Hello there.

Recently my computer has been displaying a message whenever i turn it on. It shows a black screen which says:
"S.M.A.R.T Hard drive detects Error.
Please consider to back up hard drive"

Then i press escape and it logs me on and a window comes up which says: 'Windows has detected a hard disk problem" and some other things i can remember.

I tried to back up my files like it suggested but i need 'Removable media' so i guess that means i need to put in a CD to back up my files on to. Please can someone give me a simple guide on how to go about trying to fix my hard drive and backup my files.

Some information on my computer.

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD Athlon(tm) II P320 Dual-Core Processor, AMD64 Family 16 Model 6 Stepping 3
Processor Count: 2
RAM: 2810 Mb
Graphics Card: ATI Mobility Radeon HD 4200 Series, 256 Mb
Hard Drives: C: Total - 294967 MB, Free - 244807 MB;
Motherboard: Sony Corporation, VAIO
Antivirus: AVG Anti-Virus 2011, Updated and Enabled

Also, my computer sometimes freezes for 5-30 seconds.

Thank you.
SUEOHIO's Avatar
SUEOHIO   (SUE) SUEOHIO is offline SUEOHIO has a Profile Picture
Computer Specs
Member with 3,750 posts.
Join Date: Jan 2007
Experience: Advanced
14-Jul-2012, 01:55 PM #2
If the harddrive is truly failing not much can be done to fix it. It has to be replaced.However before it goes completely if you can remove the harddrive and using a usb sata/ide connector hook it to another computer and you should be able to save what you dont want to lose forever.Its have been a lifesaver many times for me.
black-wolf's Avatar
black-wolf   (David) black-wolf is offline
Computer Specs
Member with 2,820 posts.
Join Date: Aug 2008
Location: Florida, USA
Experience: Advanced
14-Jul-2012, 01:57 PM #3
Welcome to the forums.
It's telling you that your harddrive is failing and to back up your data. You can back up files to cds or dvds or thumb drives, but an external HDD drive is best. If you are using a cd/dvd you can just burn documents and pictures to it.
The_Lemming's Avatar
The_Lemming The_Lemming is offline
Computer Specs
Member with 2 posts.
Join Date: Jul 2012
Experience: Beginner
14-Jul-2012, 02:04 PM #4
Thank you for your advice. I will try to save my stuff to a CD as quickly as possible.
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools

You Are Using: Server ID
Trusted Website Back to the Top ↑