Advertisement

There's no such thing as a stupid question, but they're the easiest to answer.
Login
Search

Advertisement

Hardware Hardware
Search Search
Search for:
Tech Support Guy > > >

Solved: Seagate 500gb portable drive trouble shooting


(!)

muckmail's Avatar
muckmail muckmail is offline
Member with 798 posts.
THREAD STARTER
 
Join Date: Jan 2007
Experience: Beginner
04-Aug-2012, 12:26 PM #1
Solved: Seagate 500gb portable drive trouble shooting
I have a Seagate 500gb drive that I need to test and I do not know it history.
When I plug it into a XP machine the computer does not see it.

Does this drive need a special driver for windows XP or do I have a bad
drive? How can I trouble shoot. Its part number is 9NL6A6-500 and is
called Seagate Freeagent Pro.

Thank you,
Triple6's Avatar
Triple6   (Rob) Triple6 is offline
Computer Specs
Moderator with 43,396 posts.
 
Join Date: Dec 2002
Location: Canada
Experience: Advanced
04-Aug-2012, 01:06 PM #2
No drivers are needed for USB drives, Windows has all the necessary drivers.

You can take the enclosure apart and test the actual drive, it may just be the enclosure that is broken.
muckmail's Avatar
muckmail muckmail is offline
Member with 798 posts.
THREAD STARTER
 
Join Date: Jan 2007
Experience: Beginner
04-Aug-2012, 04:58 PM #3
When I go to Device manager I can see where the drive is listed under
disk drives and I can look at the properties of the drive. So it sees like
the computer knows it there but I don't have a drive letter for it. Any suggustion
to go form there.
muckmail's Avatar
muckmail muckmail is offline
Member with 798 posts.
THREAD STARTER
 
Join Date: Jan 2007
Experience: Beginner
04-Aug-2012, 05:06 PM #4
I have found that the status of this dirve is not initialized.
Triple6's Avatar
Triple6   (Rob) Triple6 is offline
Computer Specs
Moderator with 43,396 posts.
 
Join Date: Dec 2002
Location: Canada
Experience: Advanced
04-Aug-2012, 06:44 PM #5
Ok, so thats just a file system issue. You can initialize, partition, format it, and assign it a drive letter from Disk Management.

You should also test the drive with the Seagate diagnostics: http://www.seagate.com/support/downloads/seatools/
Run a full test/scan of the drive.
muckmail's Avatar
muckmail muckmail is offline
Member with 798 posts.
THREAD STARTER
 
Join Date: Jan 2007
Experience: Beginner
04-Aug-2012, 09:22 PM #6
Got it working using XP disk managment
Thank you,
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
WELCOME TO TECH SUPPORT GUY!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.


(clock)
THIS THREAD HAS EXPIRED.
Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools


WELCOME
You Are Using: Server ID
Trusted Website Back to the Top ↑