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Blue Screen of Death/Restart While Scanning w/ Avast


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gracie1979's Avatar
gracie1979 gracie1979 is offline
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19-Sep-2012, 05:14 PM #1
Blue Screen of Death/Restart While Scanning w/ Avast
Hi,

I have a hewlett-packard HP G60 Notebook PC. Processor: AMD Sempron SI-40 2.00 GHz, Ram: 3.00 GB, with a 32-bit Operating System. I also have Windows Vista on my machine. The problem I'm having is that when I run a quick scan with Avast, I get the BSOD and the system restarts. I did some quick research thinking it may be the new version of Avast since a lot of people are having issues with that but I went into safe mode and did the scan and it completed. I also have malwarebytes on the machine and thought maybe it was conflicting with Avast, but it has never give me any problems in the past. I ran a quick scan with Malwarebytes and it completed but I tried to do a complete scan with it and it did the same thing (BSOD w/restart), so now I'm at the conclusion that the machine is overheating (it does get pretty hot) and is shutting itself down. Any help would be greatly appreciated!
Oddba11's Avatar
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19-Sep-2012, 06:59 PM #2
What is the STOP or ERROR code on the BSOD? That will indicate the cause of the problem.

As it boots into Safe Mode, I'd expect the error is "IRQ is not less or equal to..." ...which typically indicates a corrupt driver.
gracie1979's Avatar
gracie1979 gracie1979 is offline
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19-Sep-2012, 08:15 PM #3
It BSOD happens to quick for me to catch the error code. Where do i look in safe mode to see that? Do I need to go to an event log. Also, I just got a message earlier about the internal battery being really low and probably needing to be replaced. Would that be a factor with this issue as well? Thanks
Oddba11's Avatar
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20-Sep-2012, 08:53 PM #4
It's possible, yes. There is a battery on the motherboard.

To see the BSOD, disable auto restarts: http://vistasupport.mvps.org/disable...n_messages.htm
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