Advertisement

There's no such thing as a stupid question, but they're the easiest to answer.
Login
Search

Advertisement

Hardware Hardware
Search Search
Search for:
Tech Support Guy > > >

Solved: DVD & CD-ROM drive stopped working out of no where


(!)

tsxguy77's Avatar
tsxguy77 tsxguy77 is offline
Junior Member with 2 posts.
THREAD STARTER
 
Join Date: Dec 2006
10-Dec-2006, 11:38 AM #1
Solved: DVD & CD-ROM drive stopped working out of no where
Ok, so I am on my Dell PC and wanted to burn a disk. Out of no where, the drives were not working! I tried to un-install them from the device manager and re install them. It seems to work at first and it recognizes both drives and then I keep getting a message saying there was a problem when installin gmy new hardware.

The odd thing is, I have not done anything new besides install 1 new program, a DIVX player. I dont see how this could affect hardware issues. Any ideas?? Please help me! I was thinking it might be a bad cable but why then would it recognize them at first while re-installing them and then crap out?
Scorpion's Avatar
Senior Member with 1,023 posts.
 
Join Date: Jun 2005
Location: Quebec, Canada
Experience: Advanced
10-Dec-2006, 12:33 PM #2
I'd still pull the cable and re-seat it, just in case. ANd yes, the div-x app could well have corrupted the system drivers for the cd/dvd, so it might be worth uninstalling it, or even re-installing it, see if that helps.

Scorp.
JohnWill's Avatar
Computer Specs
Retired Moderator with 106,412 posts.
 
Join Date: Oct 2002
Location: South Eastern PA, USA
10-Dec-2006, 02:09 PM #3
If there is an error code in Device Manager for the DVD and CD, try this:

Fix for missing DVD/CD drives.

Create a text file with NOTEPAD containing the following data exactly as below and name it FIXCD.REG
You should have 3 boxes on the bottom in NOTEPAD.
1)Filename : fixcd.reg
2)Save as type: all files
3)Encoding: ANSI
If you do not change it from txt type to All files type, then the file will actually be fixcd.reg.txt, this won't accomplish the desired result

Double click on the file and say yes to the merge into registry question.

----------------------- Use text after this line, contents of FIXCD.REG -----------------------------
REGEDIT4

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"UpperFilters"=-
"LowerFilters"=-

[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdr4_2K]

[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdralw2k]

[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdudf]

[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\UdfReadr]
------------------------------ Use text before this line --------------------------------
__________________
Remember: Data you don't have at least two copies of is data you don't care about.
tsxguy77's Avatar
tsxguy77 tsxguy77 is offline
Junior Member with 2 posts.
THREAD STARTER
 
Join Date: Dec 2006
10-Dec-2006, 06:27 PM #4
Thanks John Will
That worked! I guess the registry got messed up when installing the DIVX program but removing the program didnt do the trick. Thanks a lot!!
JohnWill's Avatar
Computer Specs
Retired Moderator with 106,412 posts.
 
Join Date: Oct 2002
Location: South Eastern PA, USA
11-Dec-2006, 08:28 AM #5
Glad you got it sorted out.
arvidcarlander's Avatar
arvidcarlander arvidcarlander is offline
Computer Specs
Junior Member with 1 posts.
 
Join Date: Dec 2006
Experience: Advanced
17-Dec-2006, 07:03 PM #6
Thanks!
Excellent! I had a similar problem with CDs/DVDs not working after running out of space on C while burning CDs. Guess my registry was corrupt. Your script fixed it first time - I am most grateful.

Now I just need to get napster light working again - it failed at the same time claiming my rights management information is missing.

-Arvid
JohnWill's Avatar
Computer Specs
Retired Moderator with 106,412 posts.
 
Join Date: Oct 2002
Location: South Eastern PA, USA
17-Dec-2006, 08:32 PM #7
I don't know about Napser, I'm the CD/DVD expert.

I'd suggest maybe trying to uninstall it entirely, then install it again.
rlee33's Avatar
rlee33 rlee33 is offline
Computer Specs
Junior Member with 3 posts.
 
Join Date: Dec 2006
Experience: Intermediate
19-Dec-2006, 01:20 PM #8
Thanks
I read your solution and it worked for me too. I also installed divx software and I guess that is what corrupted the registry. Now my Nero program works perfectly with both cd and dvd burners. All I have to figure out is how to get Roxio 7 to see them. It thinks there are no burners in my computer.

Thanks again for the help.
JohnWill's Avatar
Computer Specs
Retired Moderator with 106,412 posts.
 
Join Date: Oct 2002
Location: South Eastern PA, USA
19-Dec-2006, 05:37 PM #9
It's a very common issue, why do you think I have that canned message ready?
Zingy1's Avatar
Zingy1 Zingy1 is offline
Member with 29 posts.
 
Join Date: Sep 2005
Experience: Intermediate
28-Dec-2006, 03:54 PM #10
My thanks to you as well, John! I'd spoken to an eMachine tech who told me to reseat the cable. Did that. No solution. I read somewhere else that a system restore had corrected the problem for someone. Tried that. No solution. Your instructions did the trick. I'll come here first next time.
JohnWill's Avatar
Computer Specs
Retired Moderator with 106,412 posts.
 
Join Date: Oct 2002
Location: South Eastern PA, USA
28-Dec-2006, 04:14 PM #11
Boy, I got about four with this post, glad it was so effective.
GLSmyth's Avatar
GLSmyth GLSmyth is offline
Member with 16 posts.
 
Join Date: Dec 2006
30-Dec-2006, 09:44 AM #12
Well, make that a fifth, as I was pointed to this message and it worked for me. Thanks so much!

Cheers -

george
Crusher's Avatar
Crusher Crusher is offline
Junior Member with 1 posts.
 
Join Date: Jan 2007
Experience: Beginner
06-Jan-2007, 11:30 AM #13
Thank you - it worked for me as well.
My cd and dvd stopped being recognized (error code 37) sometime after christmas and today (JAN 06, 2007).
My suspicion is that ipod sofware played a part in it (ituneshelper.exe, ipodservice.exe and quicktime pro - quicktime has always given me trouble).
After a while, I asked Google the right question and was directed to the techguy. I followed your instructions and it works.

I registered to say thank you

Thank you

wl
JohnWill's Avatar
Computer Specs
Retired Moderator with 106,412 posts.
 
Join Date: Oct 2002
Location: South Eastern PA, USA
06-Jan-2007, 04:38 PM #14
Glad one post was so helpful!
freda4's Avatar
freda4 freda4 is offline
Computer Specs
Junior Member with 2 posts.
 
Join Date: Jan 2007
Experience: Intermediate
12-Jan-2007, 11:19 AM #15
Red face CD & DVD only plays audio cd
This is my first time on this site and forum. My problems seem similar to others. I have a Dell dimension 2300 Windows xp sp2 and have encountered problems since uninstalling Roxio easy creator 9. I have installed new hardware which is recognised by the bios, windows etc. I have two problems. The cd & DVD drives will only play audio and not read cd roms. Windows states wrong format, no error codes. My 3.52 floppy drive 1.44 cannot be read, written to or formatted in windows. I can however format it by using run, cmd and format from the c> prompt and give it a volume label. I am wondering if the regedit by JohnWill may fix the problem. Any suggestions are welcome please?
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
WELCOME TO TECH SUPPORT GUY!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.


Search Tech Support Guy

Find the solution to your
computer problem!




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools


WELCOME
You Are Using: Server ID
Trusted Website Back to the Top ↑