Advertisement

There's no such thing as a stupid question, but they're the easiest to answer.
Login
Search

Advertisement

Hardware Hardware
Search Search
Search for:
Tech Support Guy > > >

USB Mouse keeps dropping connection


(!)

Adeyan's Avatar
Adeyan Adeyan is offline
Junior Member with 9 posts.
THREAD STARTER
 
Join Date: Jan 2007
04-Jan-2007, 10:58 AM #1
USB Mouse keeps dropping connection
Hi, I have an user whos USB mouse connection keeps dropping (disconnecting/mouse does not move). He has to unplug the mouse and plug it back in for it to work again. Wondering if someone has any ideas.
He has a Dell D600 with Windows XP SP1

Things i have tired ..
Tried 3 different mice.
Installed updated mouse drivers.
Uninstalled and let windows install the USB port drivers.
Changed the power managment on USB ports so its on all the time.
Tried plugging it straight without the docking station.
Used a different docking station.
Deleted all mouse and pointer devices from "Hardware Manager" and let windows reinstall it.

Cant think of anything else that i have tried .. but it still does the same thing. Currently trying out a PS2 mouse. Wondering if anyone had any other ideas.
Thanks
ZEUS_GB's Avatar
ZEUS_GB ZEUS_GB is offline
Computer Specs
Senior Member with 275 posts.
 
Join Date: Jan 2006
Experience: Which key is the anykey?
04-Jan-2007, 12:03 PM #2
Hello and welcome to TSG!

Have you tried installing the latest motherboard chipset drivers?
Have you tried updating the BIOS?
Any reason why he's only got XP SP1? He really should be using SP2.
Adeyan's Avatar
Adeyan Adeyan is offline
Junior Member with 9 posts.
THREAD STARTER
 
Join Date: Jan 2007
04-Jan-2007, 03:25 PM #3
I work for a large cooperation with more then 22 k employees, still testing out issues with SP2 which impact other company softwares.
Yeah I thought about the BIOS when i was posting the issues earlier. Will check to see if there is something in the BIOS which might affect it, and the MB drivers.
Thanks
Adeyan's Avatar
Adeyan Adeyan is offline
Junior Member with 9 posts.
THREAD STARTER
 
Join Date: Jan 2007
08-Jan-2007, 03:14 PM #4
I just made him use a PS2 to USB connector, and it seems to be working fine. So definately was something to do with the USB port.
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
WELCOME TO TECH SUPPORT GUY!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.


(clock)
THIS THREAD HAS EXPIRED.
Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools


WELCOME
You Are Using: Server ID
Trusted Website Back to the Top ↑