Advertisement

There's no such thing as a stupid question, but they're the easiest to answer.
Login
Search

Advertisement

Hardware Hardware
Search Search
Search for:
Tech Support Guy > > >

MP3 Player Installation Problems


(!)

howard.a.s's Avatar
howard.a.s howard.a.s is offline
Member with 326 posts.
THREAD STARTER
 
Join Date: Jul 2005
Location: U.K
Experience: Intermediate
09-Jan-2007, 07:08 AM #1
MP3 Player Installation Problems
Hi everyone,

I wonder if anyone can help me with MP3 installation problems, before the last few remaining strands of my hair also turn grey!

One of my kids has a PC running Windows 98SE (Celeron 533 processor with 512mb RAM).
Just over twelve months ago we installed the software for a portable IItronics IMP-11 MP3 player onto this PC without any problems. Music was transferred between PC and MP3 player with ease.

At Christmas my daughter was given a new MP3 player (Sumvision SV04-M18) with a larger memory and FM radio built-in. She asked if I could get it to work on the same PC as her existing MP3 player software was installed.

As both the old and new players look virtually alike in terms of cosmetic appearance, we tried plugging the new player into the PC before taking any further action, just to see if it would work with the drivers already installed for the old player. It didn't.

We then tried installing the new software drivers from the disc supplied with the player. Unfortunately, this didn't work either, and I considered that there may be a conflict between the drivers/hardware installation for the original MP3 player.

After de-installing the original MP3 players drivers and hardware installation, we rebooted and tried to install the new software again, closely following the details given in the user guide. As the software installation process begins we receive the following on screen message. 'MP3 Player Utilities - This advertised application will not be installed because it might be unsafe. Contact your administrator to change the installation user interface option of the package to basic.'

What does this mean, and how should I progress from here?

I have tried to re-install the original IItronics player, but this will not work now either! When installing the software for this unit I get a message saying ' The feature you are trying to use is on a cd rom or other removable disk that is not available. Insert MP3 player utilities disk and click OK.' Problem is, the MP3 player utilities disk is already in the cd rom drive!

I have checked for conflicts in device manager (none visible) and tried inserting the Windows 98SE disc just in case the PC is requiring anything from that angle. Still no joy.

Only thing that I wondered was whether I have to log in to the PC with my original user name and password (as administrator) in order to install the software. The problem with this is that my daughter appears to have removed my user profile and password from the PC in question!

Any tips or advice welcome.

P.S: Whilst I'm asking, does anyone here know where I might be able to get some technical advice regarding problems with mobile telephones, as my daughter has also just bought a new Sagem MY501 on Orange network and would like to have the option of using her existing Vodaphone sim card in the new handset. The handset is apparently a dual band unit and can be set to Vodaphone in the Network settings menu, but the display then shows 'Network Barred'. When she inserts her Vodaphone sim, the screen says 'Sim Locked.'

Of course, I hear you say, thinking laterally, the answer to all these issues is not to have a daughter! Unfortunately that isn't an option, as shes one in a million. Apart from when she asks me to sort out her technical problems!

Any tips gratefully received on either, or both issues. Thanks.
JohnWill's Avatar
Computer Specs
Retired Moderator with 106,412 posts.
 
Join Date: Oct 2002
Location: South Eastern PA, USA
09-Jan-2007, 10:00 AM #2
You seem to be dealing with multiple issues here. The part about the locked SIM is easy, you need to talk to the cellphone provider and get the unlock code. There are also software packages available to unlock various models of phones, but I'd do the free option first if it's available. FYI, I found a package for $3.99 on eBay that unlocked my RAZR, pretty painless.

Before anyone comments on the legality of unlocking the SIM on your phone:
In the United States under new copyright rules, cellular phone unlocking is now legal. The new rules took effect November 27, 2006 and will expire in three years.


The MP3 player issue is a bit more complex. First thing to try.

Right click My Computer, Properties, Device Manager. Remove all the unknown devices, any recognizable entries for either of these devices, and all the stuff under USB Controllers. Reboot, let Windows discover the USB controllers again, and see if the driver installs work.

W98SE is a bit picky about USB devices, and you seem to have somehow corrupted the registry entries for both the old and new devices. If the previous solution didn't work, the solution is probably going to involve editing the registry to remove all the entries for the two devices and then following the proper procedure to install them again. The drivers in question will appear in the HKEY_LOCAL_MACHINE/Enum key. The bad news is this is a pretty tricky operation, and without actually seeing the registry entries, I don't have specific instructions for fixing this one.
__________________
Remember: Data you don't have at least two copies of is data you don't care about.
howard.a.s's Avatar
howard.a.s howard.a.s is offline
Member with 326 posts.
THREAD STARTER
 
Join Date: Jul 2005
Location: U.K
Experience: Intermediate
09-Jan-2007, 11:05 AM #3
Thanx for help and advice
Thankyou for the information.

On the mobile phone issue, the Vodaphone sim only prompts the message 'sim locked' when inserted in the new Sagem phone which came with an Orange network sim card. If the Vodaphone sim is placed back into its original handset, the phone asks for a pincode (as usual) and once this is entered it works fine.
When the sim is inserted in the Sagem handset, the pincode is entered (all o.k) afterwhich it displays 'sim locked'. Presumably we obtain the unlock code for the sim from the sim card provider (i.e Vodaphone)?

On the P.C issue, will try what you said, so far as looking in the device manager for entries under usb, as this was something I know I hadn't tried. There are no other usb devices connected to the machine, so any entries here should be easy to spot.

So far as the registry goes, I realise that this is a tricky issue and erasing things whilst being uncertain as to their relevance may well cause the entire P.C not to work. If all else fails, should I write down a list of what is included - if indeed this is possible - would you be able to offer any further help?

Will get back to you once I have investigated these issues.

Thanks again.
JohnWill's Avatar
Computer Specs
Retired Moderator with 106,412 posts.
 
Join Date: Oct 2002
Location: South Eastern PA, USA
09-Jan-2007, 04:09 PM #4
The unlock is for the phone handset, not the SIM card.

As far as the registry edit, that's going to be kinda' difficult without actually being there.

I'd recommend a COMPLETE backup before you start editing the registry.
howard.a.s's Avatar
howard.a.s howard.a.s is offline
Member with 326 posts.
THREAD STARTER
 
Join Date: Jul 2005
Location: U.K
Experience: Intermediate
10-Jan-2007, 11:58 AM #5
Feedback on both issues
Hello again.

Just to let you know that after about three hours of dabbling with the MP3 issue, I have now succeeded in getting both players to operate properly on the problem P.C.
In order to fix the problem I downloaded and installed the following:-

UHCD update: http://support.microsoft.com/kb/q232972/
Generic USB Mass Storage Device Drivers: http://www.technical-assistance.co.uk/kb/usbmsd98.php

After installing the software just mentioned, and several reboots later, both MP3 players now seem to work just fine on the same P.C.

On the mobile phone issue - I found a U.K site on the net: http://www.unlocktelecom.net/
who advertise mobile network unlock codes for 3.99 GBP. I hope that they will be able to assist. Will let you know how I get on.

Thanks again for all of your help on these issues and hope that the links I've provided may be useful to someone else experiencing similar difficulties.

On a final note I have one additional problem, not associated with either of the above problems. I wonder if anyone can assist.

I have been trying to install Photoshop on my P.C and when installing I get a message on screen which says 'NVidea Open GL Driver - Driver Component Sizes Mismatch - Retry/Cancel. Does anyone know why this is, or how I go about sorting the problem out, as the software will not complete its install once this message shows up.

Any further help welcome.
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
WELCOME TO TECH SUPPORT GUY!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.


(clock)
THIS THREAD HAS EXPIRED.
Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools


WELCOME
You Are Using: Server ID
Trusted Website Back to the Top ↑