[kindofedgy]

I reinstalled Windows XP (Home, SP2) a while ago, and everything has been running smoothly except the sound. It doesn't work at all. When I go to "Sounds and Audio Devices" in Control Panel, it says "No audio device." I know that I have a good sound card and good speakers that are plugged in :P

Also, in Device Manager, NONE of the devices under 'sound, video and game controllers' had a yellow exclamation point. Well, none of them DID, until I tried to install a bunch of new hardware from the "add hardware" option in control panel. Everything I tried to install is not working. But I don't think that's my problem, since the sound wasn't working before.

I have, in device manager, updated all of the drivers and 'searched for new hardware' and none of these things has worked. I have also checked my BIOS settings and onboard sound is enabled.

Oh, and in case you haven't guessed, I don't have any CDs or anything that would help me install whatever it is I need installed... if that's the problem...

Okay... I'm not entirely sure what you want me to put as far as my system information because I'm kind of a n00b, so I'll just put down what Belarc Advisor says about it.


OS:
Windows XP Home Edition Service Pack 2 (build 2600)

System Model:
Gateway E-4100 4000820
System Serial Number: 0030247532
Chassis Serial Number: 0030247532
Enclosure Type: Desktop

Processor:
2.60 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache

Main Circuit Board:
Board: Intel Corporation D865GLC AAC27501-402
Serial Number: ABLC31938714
BIOS: Intel Corp. BF86510A.15A.0023.P03.0304251056 04/25/2003

Multimedia:
Crystal WDM Audio Codec
ES1688 AudioDrive (WDM)
ES1688 Plug and Play AudioDrive (WDM)
ES1788 AudioDrive (WDM)
ES1788 Plug and Play AudioDrive (WDM)
MPU-401 Compatible MIDI Device
SiS 7018 Audio Driver
Unimodem Half-Duplex Audio Device
VIA AC'97 Audio Controller (WDM)

If you need any other specifics, let me know. I really need this problem fixed. Thanks for your time!

[Enbee]

hi...

i found that sometimes with sound, it can be the most basic of things...
check the following:
1- check your speakers and all cables
2- make sure you have the correct sound drivers installed
3- check to make sure your default volume is high enough
4- make sure you are plugged into the correct rear port
5- go into "Sounds" in Control Panel and make sure you have sounds enabled
6- you can also go in there to see if your sound device is actually installed

good luck

[kindofedgy]

My speakers are properly connected to my computer. I can't adjust my volume because the sounds area in control panel doesn't recognize any audio device at all.

[bearone2]

not all drivers are installed on the reinstall/may not be on the cd and have to be downloaded from gateway for the specific computer.

[Enbee]

you need to go to your sound card's website and download the correct drivers.
afterwards, go into device manager and delete any sound device that has an exclamation point. Restart your computer and when windows asks for the software drivers for your sound device, direct it to where you downloaded the device drivers.

[catlady13]

http://support.gateway.com/support/d...s=Windows%20XP
According to your serial number this is the page for all your gateway downloads including chipset drivers and sound drivers. I hope this helps.