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White screen on PC LCD Monitor


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macbugo's Avatar
macbugo macbugo is offline
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05-May-2007, 05:30 PM #1
Red face White screen on PC LCD Monitor
I have an intermitten problem with my monitor screen going totally white but the program can be heard running in the background. Sometimes rebooting the computer corrects the problem but sometimes not. The monitor is less than 6 months old and the computer is about 1 year old. Below are my computer specs.
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Name JP
System Manufacturer INTEL_
System Model D945GNT_
System Type X86-based PC
Processor x86 Family 15 Model 4 Stepping 3 GenuineIntel ~3400 Mhz
Processor x86 Family 15 Model 4 Stepping 3 GenuineIntel ~3400 Mhz
BIOS Version/Date Intel Corp. NT94510J.86A.2487.2005.0906.1451, 9/6/2005
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
User Name JP\The Game Account
Time Zone Eastern Daylight Time
Total Physical Memory 2,048.00 MB
Available Physical Memory 1.52 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 3.85 GB
Page File C:\pagefile.sys
I have an NVidia 7900 GT video card.

Please help??
Enbee's Avatar
Enbee Enbee is offline Enbee has a Profile Picture
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Location: rochester, ny
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05-May-2007, 05:43 PM #2
Since your monitor and computer are so new, arent' you still under warranty?
JohnWill's Avatar
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06-May-2007, 10:27 AM #3
First step would be to swap the monitor with another computer and see if the problem follows the monitor.
macbugo's Avatar
macbugo macbugo is offline
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06-May-2007, 02:31 PM #4
Smile Good Idea
You would think the warranty would work but since the items were purchased separately, each wants to blame it on the other OR more readily to a "software" issue which then includes formatting my hard drive(s). I tried Gateway via chat but their recommendation was to purchase a new graphics card....the one I have is only a year old!

The idea of hooking the monitor up to another cpu is good BUT I don't have one with a DVI connection if that is part of the problem. What do you think? The monitor is a Gateway FPD2275W. Okay, I just checked and I can buy a cable to connect it via VGA, component, S-Video and/or composite video. Which is best? We have an older computer that would probably work.

I just realized that I should put "novice" as my computer knowledge...

Thank you so much!!
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Triple6   (Rob) Triple6 is offline
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06-May-2007, 02:40 PM #5
Use a VGA cable, that'll give you the freedom to use it with most computers.
macbugo's Avatar
macbugo macbugo is offline
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04-Jun-2007, 10:21 PM #6
I hooked another monitor up to my computer. No white screen. I took my new 22" monitor to work expecting it to work fine....and it came up with a white screen. Once I completed all the leg work for them, Gateway sent me a new replacement monitor within 3 days! I have not ever had a monitor go out like that and the weird thing was that it was intermittent. I just wanted to post the outcome so that if anyone else had the problem, they might get some help from my resolution.
JohnWill's Avatar
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05-Jun-2007, 09:18 AM #7
Thanks for the feedback.

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