[vashy]

i built a vista machine a few weeks ago and everything was working fine....until today my dvd rom wasnt reading a disk so i turned on the usb dvd burner and and it wouldnt read on there either.....so i rebooted and tried a different disc, they didnt read either...so i checked device manager and they had the error icon on it....so i uninstalled them and rescanned and vista kept trying to install the drivers but they kept failing everytime i tried....i can still boot windows from the drive so it has to be a windows issue no? please help.

(sorry i posted this in vista by accident not sure how to delete it, not sure which is appropriate for this problem.)

[norton850]

What is the error message in Device Manager?

[vashy]

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

[vashy]

hey anyone reading this if you have the same problem.
Try this fix -
) Click [Start] and type "regedit" (minus the inverted commas). Press [Enter]

2) Click the [+] next to HKEY_LOCAL_MACHINE

3) Click the [+] next to each of the following subfolders:

SYSTEM
CurrentControlSet
Control
Class

4) Now locate the folder called {4D36E965-E325 -11CE-BFC1-08002BE10318}. Click it once to select it.

5) On the right hand side, right-click "LowerFilters" and choose [Delete]. Agree to the warning. Close regedit.

6) Click [Start] and right-click [My Computer]. Choose [Properties]

7) Click [Device Manager]

8) Press the [+] symbol next to "DVD and CDROM drives"

9) Now do a right-click on your DVD drive and choose [Uninstall]. Agree to the warning, close everything and restart the PC

fix came from spdabbs

[dc207145]

I signed up for membership on this site to tell you guys that somehow removing the entry from the registry actually worked. I am F"""ing dumbfounded and have no idea why Microsoft cant figure out how to fix this thing but I can now access both DVD Drive and Burners. I have been fighting this for over a month and I can't thank you enough for your posts.

[bobis82]

I wound up having the same problem as vashy. When I was going thrue the steps to correct the problem I couldn't find the "LowerFilters" option to right click on. The only options I have to the right are listed as follows:

(Default)
Class
ClassDesc
EnumPropPages32
IconPath
Installer32
NoInstallClass
SilentInstall
UpperFilters

Should I continue the steps by right clicking on "UpperFilters"? Thanks for the help in advance.

EDIT: I wound up deleting the "UpperFilters" and now it runs fine. Thanks for the steps though couldn't have done it without them though, thanks.

[JohnWill]

Next time, you can do it the easy way.

Download CDgone, right click on the downloaded file and choose Extract All, then double-click on cdgone.reg Say "Yes" to the merge question and then reboot. See if the drives have returned. You may have to re-install CD burning applications, since they're the ones that tinker with the filter setting in the registry that caused the drives to disappear.