Advertisement

There's no such thing as a stupid question, but they're the easiest to answer.
Login
Search

Advertisement

Hardware Hardware
Search Search
Search for:
Tech Support Guy > > >

Canon MP830 error Cannot communicate with scanner code: 2,155,0


(!)

SP1's Avatar
SP1 SP1 is offline
Junior Member with 2 posts.
THREAD STARTER
 
Join Date: Jan 2008
09-Jan-2008, 04:29 PM #1
Unhappy Canon MP830 error Cannot communicate with scanner code: 2,155,0
Nine months ago I purchased a Canon MP830 All-in-one printer/scanner/fax. I installed it as directed using the CD included with the printer. I have Windows XP. I have used the printer and fax functions without a problem but have never been able to get it to scan. Whether I attampt to scan using the scan buttons on the printer, or using the MP Navigator 2.2 program that was installed automatically when everything else was installed off the CD, I get the same result: it starts the scanning process and then this message appears: "ScanGear MP" is in the colored bar at the top of the error box, and under the colored bar it says "Cannot communicate with scanner. Scanner may be turned off, a cable may be disconnected. Please check the status and try again. Scanner driver will be closed. Code: 2,155,0". I have tried reinstalling everything off the CD provided - no help. Then I tried removing everything and reinstalling it off the Canon download page - still same result and error message. I made sure the USB cable was securly fastened at both ends - still no go. Ideas?
SP1's Avatar
SP1 SP1 is offline
Junior Member with 2 posts.
THREAD STARTER
 
Join Date: Jan 2008
11-Jan-2008, 11:46 AM #2
Canon MP830 "Can't comminicate with scanner" error - RESOLVED.
After a long session with a Canon support guy we decided to try a different USB cable. I never imagined it would be the cable since communication was happening for the print and fax functions. But in thinking about it, the scan function is the only one with lots of information going the OTHER direction on the cable...well, it was the cable. I now have a new USB cable and it all works like a charm.
Beams's Avatar
Beams Beams is offline
Computer Specs
Junior Member with 11 posts.
 
Join Date: Mar 2008
Location: Yamba, NSW, Australia
Experience: Intermediate
27-Mar-2008, 08:15 AM #3
Quote:
Originally Posted by SP1 View Post
Nine months ago I purchased a Canon MP830 All-in-one printer/scanner/fax. I installed it as directed using the CD included with the printer. I have Windows XP. I have used the printer and fax functions without a problem but have never been able to get it to scan. Whether I attampt to scan using the scan buttons on the printer, or using the MP Navigator 2.2 program that was installed automatically when everything else was installed off the CD, I get the same result: it starts the scanning process and then this message appears: "ScanGear MP" is in the colored bar at the top of the error box, and under the colored bar it says "Cannot communicate with scanner. Scanner may be turned off, a cable may be disconnected. Please check the status and try again. Scanner driver will be closed. Code: 2,155,0". I have tried reinstalling everything off the CD provided - no help. Then I tried removing everything and reinstalling it off the Canon download page - still same result and error message. I made sure the USB cable was securly fastened at both ends - still no go. Ideas?
Beams's Avatar
Beams Beams is offline
Computer Specs
Junior Member with 11 posts.
 
Join Date: Mar 2008
Location: Yamba, NSW, Australia
Experience: Intermediate
27-Mar-2008, 08:17 AM #4
Sorry about the mess-up. What I wanted to say was that my story is the same as SP1 except that my printer and the new usb cable work perfectly in other locations but not attached to my desktop puter. Any other ideas pls?
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
WELCOME TO TECH SUPPORT GUY!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.


(clock)
THIS THREAD HAS EXPIRED.
Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools


WELCOME
You Are Using: Server ID
Trusted Website Back to the Top ↑