[dvierra]

Hi all, hope someone can help me with this one....

I'm having issues when loading blank CD/DVD media (all types + and -
R/RW/DL). Most of the time the system auto reboots, sometimes I can load and burn, but rarely without multiple reboots from BSODs. Not consistent other then always happens with blank media of many vendors. Google searches say it's a hardware issue based on the error code. I have flashed the drives and they both use Windows drivers. One is a Pioneer, the other Iomega 16x DVD writers.

Here's the error code from the event viewer, it's a 0x8e code: Event ID# 1003.... Error code 1000008e, parameter1 c0000005, parameter2 806e494f, parameter3 9cd1e4b4, parameter4 00000000.

Here's some other info I got from the Windows Debugger program for the
minidump file...

Can anyone tell me what the issue is an how to fix it?

Running WinXPsp2 with Norton NIS and Antivirus

Thanks!!

MINIDUMP File Analysis:

*************************************************************************** ****
*
*
* Bugcheck Analysis
*
*
*
*************************************************************************** ****

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 806e494f, The address that the exception occurred at
Arg3: 9c81dd64, Trap Frame
Arg4: 00000000

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx"
referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP:
hal!ExAcquireFastMutex+f
806e494f f0ff09 lock dec dword ptr [ecx]

TRAP_FRAME: 9c81dd64 -- (.trap 0xffffffff9c81dd64)
ErrCode = 00000002
eax=00000000 ebx=9c81de9c ecx=00000001 edx=89c6e390 esi=87699b40 edi=87b3cab8
eip=806e494f esp=9c81ddd8 ebp=9c81dde8 iopl=0 nv up ei pl nz ac po cy
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010213
hal!ExAcquireFastMutex+0xf:
806e494f f0ff09 lock dec dword ptr [ecx]
ds:0023:00000001=????????
Resetting default scope

CUSTOMER_CRASH_COUNT: 11

DEFAULT_BUCKET_ID: COMMON_SYSTEM_FAULT

BUGCHECK_STR: 0x8E

PROCESS_NAME: System

LAST_CONTROL_TRANSFER: from 804ed664 to 806e494f

STACK_TEXT:
9c81ddd4 804ed664 87b3cab8 00000000 9c81de9c hal!ExAcquireFastMutex+0xf
9c81dde8 ba5c3bf8 87699b40 8720f2f0 00000000
nt!FsRtlLookupPerStreamContextInternal+0x14
9c81de4c ba5d49bd 8720f2f0 87b3cab8 00000000 fltMgr!FltpGetStreamListCtrl+0x5a
9c81de68 ba5c0b19 8720f2f0 87b3cab8 8796bb48
fltMgr!FltpCleanupStreamListCtrlForFileObjectClose+0x17
9c81de84 ba5c1059 9c81de9c 87b3cab8 89c6e390 fltMgr!FltpPassThrough+0x93
9c81deb4 804ef095 8796bb48 874894a0 874894a0 fltMgr!FltpDispatch+0x10d
9c81dec4 8058286c 87b3caa0 00000000 00000000 nt!IopfCallDriver+0x31
9c81defc 805b9edd 00b3cab8 00000000 87b3caa0 nt!IopDeleteFile+0x132
9c81df18 805259a6 87b3cab8 00000000 00001898 nt!ObpRemoveObjectRoutine+0xdf
9c81df30 805badb3 8918a8d8 e1001df0 89023da8 nt!ObfDereferenceObject+0x4c
9c81df48 805bae49 e1001df0 87b3cab8 00001898 nt!ObpCloseHandleTableEntry+0x155
9c81df90 805baf81 00001898 00000000 00000000 nt!ObpCloseHandle+0x87
9c81dfa4 8054086c 80001898 9c81e030 804ff459 nt!NtClose+0x1d
9c81dfa4 804ff459 80001898 9c81e030 804ff459 nt!KiFastCallEntry+0xfc
9c81e020 ba5d61b5 80001898 87497a90 9c81e0d4 nt!ZwClose+0x11
9c81e030 9b248e69 80001898 9c81e094 9c81e0a0
fltMgr!FltQueryVolumeInformation+0x39
WARNING: Stack unwind information not available. Following frames may be
wrong.
9c81e0d4 9b24eaac e3a4e958 00000003 00000000 SRTSP+0x15e69
9c81e11c ba5ce59b 9c81e138 00000005 00000003 SRTSP+0x1baac
9c81e150 ba5ceb22 8791a8f8 00000005 8054a968
fltMgr!FltpDoInstanceSetupNotification+0x4b
9c81e1b0 ba5ceead 87a52e20 8720f2f0 00000005 fltMgr!FltpInitInstance+0x272
9c81e220 ba5cefb8 87a52e20 8720f2f0 00000005
fltMgr!FltpCreateInstanceFromName+0x295
9c81e288 ba5d5fde 87a52e20 8720f2f0 00000005
fltMgr!FltpEnumerateRegistryInstances+0xf4
9c81e2d8 ba5cd3ce 8720f2f0 87893220 878b2b80
fltMgr!FltpDoFilterNotificationForNewVolume+0xe4
9c81e30c 804ef095 8796bb48 878b2b70 878b2b70 fltMgr!FltpCreate+0x1f0
9c81e31c 80581f6e 89b60b38 8721161c 9c81e4b4 nt!IopfCallDriver+0x31
9c81e3fc 805bddc0 89b60b50 00000000 87211578 nt!IopParseDevice+0xa12
9c81e474 805ba448 00000000 9c81e4b4 00000040 nt!ObpLookupObjectName+0x53c
9c81e4c8 80574ec1 00000000 00000000 c4800001 nt!ObOpenObjectByName+0xea
9c81e544 80575838 0013fa68 80100080 0013fa08 nt!IopCreateFile+0x407
9c81e5a0 80577f02 0013fa68 80100080 0013fa08 nt!IoCreateFile+0x8e
9c81e5e0 8054086c 0013fa68 80100080 0013fa08 nt!NtCreateFile+0x30
9c81e5e0 7c90eb94 0013fa68 80100080 0013fa08 nt!KiFastCallEntry+0xfc
0013fa60 00000000 00000000 00000000 00000000 0x7c90eb94


STACK_COMMAND: kb

FOLLOWUP_IP:
SRTSP+15e69
9b248e69 ?? ???

SYMBOL_STACK_INDEX: 10

SYMBOL_NAME: SRTSP+15e69

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: SRTSP

IMAGE_NAME: SRTSP.SYS

DEBUG_FLR_IMAGE_TIMESTAMP: 4744bc03

FAILURE_BUCKET_ID: 0x8E_SRTSP+15e69

BUCKET_ID: 0x8E_SRTSP+15e69

Followup: MachineOwner

[Triple6]

SRTSP.SYS is a Symantec file. I would recommend you uninstall all your Symantec programs and run their removal tool: http://service1.symantec.com/Support...05033108162039
Then try burning again and see if you are successfully.
As long as you have the license keys for your products you can always reinstall them again if you wish.

We'll also need to know you hardware specs, especially the make and model of the system or the make and model of the motherboard in the computer.

[dvierra]

Make and model of computer:

Sony VGC-RC110G

Not sure where to find the model of motherboard info....

[Triple6]

I'd try ripping Norton off and see what happens.

[dvierra]

Here's some other hardware info, hope this helps:

Manufacturer : Sony Electronics Inc.
Mainboard : Intel PRAGUE
Chipset : Intel i945P
Processor : Intel Pentium D 830 @ 3000 MHz
Physical Memory : 2048 MB (4 x 512 DDR2-SDRAM )
Video Card : RADEON X300 Series
Hard Disk : SAMSUNG (250 GB)
Hard Disk : ST3300831AS (300 GB)
Hard Disk : ST3300831AS (300 GB)
Hard Disk : ST3750640AS (750 GB)
DVD-Rom Drive : PIONEER DVD-RW DVR-109
DVD-Rom Drive : DVDRW IDE 16X
Monitor Type : SONY SDM-HS95 - 19 inches
Network Card : Intel Corporation PRO/1000 PM
Operating System : Microsoft Windows XP Professional 5.01.2600 Service Pack 2
DirectX : Version 9.0c

[dvierra]

Alittle more on the motherboard:

General Information :
Manufacturer : Intel Corporation (Intel)
Product : PRAGUE
Version : AAD12395-205
Serial Number : BTPR53901907
Support MP : No

[dvierra]

Do you mean turning auto-protect off.... instead of uninstalling to test it?

[Triple6]

No, I mean mean uninstalling it completely from your system.

[dvierra]

Ok, I uninstalled Norton and the issue went away. However, I need to have Norton to protect my computer, so what else can I do? I did get with Symantec and they had me install 2008, but now I still have the issue again, with the same file..... thanks....

[dvierra]

BTW... other than uninstall and reinstall new version direction, they were no help! (Symantec that is, they don't show an issue with that file to help with). I also have SpySweeper, which I unintalled, but still have he issue....

[Triple6]

Symantec usually is of no help, and their products really aren't that good as most people think. I never recommend their products anymore.

What burning software are you using? It may need an update.

Try updating the Intel chipset drivers: http://downloadcenter.intel.com/Deta...ition&lang=eng

And see if the Intel Matrix Manager will install on your system: http://downloadcenter.intel.com/Deta...ition&lang=eng

You can also try running Windows Update to get all the Windows Updates, including Service Pack 3. Then run Windows Update using the Custom option several more times to get any additional updates.

[dvierra]

Pinnacle instant cd/dvd... Which is supported any more... So no more updates for it... Besides Norton, what do you recommend?

[Triple6]

AVG has a good suite that includes Antivirus, Firewall, and Anti-Spyware which Norton products are almost completely useless at. McAfee also has a good suite that includes all those features too.

Or you may be able to switch CD\DVD burning applications. Consider Roxio or Nero.

But do the driver updates and the Windows Updates and see if that helps.

[Triple6]

Oh and Pinnacle does have updates for Instant CD\DVD here: http://pinnacle.custhelp.com/cgi-bin...aqid=16785#icd

[dvierra]

Thanks. I had checked those updates and they are pretty old and aren't supporting past that update which I believe is 2006.

I'll try the other updates before I try another burning program.. Although, since I have the pinnacle suite, I may not be able to uninstall the InstantCD....even if I move to Nero which I hope won't me an issue....