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Sound keeps disappearing at each restart


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kimmer13's Avatar
kimmer13 kimmer13 is offline
Member with 726 posts.
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Join Date: Nov 2001
25-Nov-2008, 11:56 AM #1
Sound keeps disappearing at each restart
We have one computer in the office that has recently started an odd behavior. The sound disappears when the computer is restarted. We have to manually delete the sound device from Device Manager and restart which then forces a reinstall and the sound works - until the next shut down or restart.

Automatic Updates had been ON, we turned it OFF, the problem remains. This problem began shortly after a repair install of XP SP2 was done (after a failed install of SP3 which we had to remove). Other than SP3, all other critical updates have been done since the repair install.

Anyone know how we can 'lock' this device in place?

Here is the Sound section of the dxdiag report taken while the sound did not work:
-------------
Sound Devices
-------------
Description: SoundMAX Digital Audio
Default Sound Playback: Yes
Default Voice Playback: No
Hardware ID: PCI\VEN_8086&DEV_24D5&SUBSYS_019D1028&REV_02
Manufacturer ID:
Product ID:
Type: WDM
Driver Name: smwdm.sys
Driver Version: 5.12.0001.5246 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 1/27/2005 14:31:06, 260352 bytes
Other Files:
Driver Provider: Analog Devices
HW Accel Level: Full
Cap Flags: 0xF5F
Min/Max Sample Rate: 100, 192000
Static/Strm HW Mix Bufs: 33, 32
Static/Strm HW 3D Bufs: 33, 32
HW Memory: 0
Voice Management: Yes
EAX(tm) 2.0 Listen/Src: Yes, Yes
I3DL2(tm) Listen/Src: Yes, Yes
Sensaura(tm) ZoomFX(tm): Yes
Registry: OK
Sound Test Result: Not run


Here is the same section after the device was removed & windows restarted, with the sound now working:

-------------
Sound Devices
-------------
Description: SoundMAX Digital Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_8086&DEV_24D5&SUBSYS_019D1028&REV_02
Manufacturer ID: 65535
Product ID: 65535
Type: WDM
Driver Name: smwdm.sys
Driver Version: 5.12.0001.5246 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 1/27/2005 14:31:06, 260352 bytes
Other Files:
Driver Provider: Analog Devices
HW Accel Level: Full
Cap Flags: 0xF5F
Min/Max Sample Rate: 100, 192000
Static/Strm HW Mix Bufs: 33, 32
Static/Strm HW 3D Bufs: 33, 32
HW Memory: 0
Voice Management: Yes
EAX(tm) 2.0 Listen/Src: Yes, Yes
I3DL2(tm) Listen/Src: Yes, Yes
Sensaura(tm) ZoomFX(tm): Yes
Registry: OK
Sound Test Result: Not run
kimmer13's Avatar
kimmer13 kimmer13 is offline
Member with 726 posts.
THREAD STARTER
 
Join Date: Nov 2001
25-Nov-2008, 01:38 PM #2
Additonal differences found in the dxdiag relating to the sound:

In Working sound report:

Audio Capture Sources:
SoundMAX Digital Audio,0x00200000,0,0,qcap.dll,6.05.2600.2180

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.05.2600.3367
Microsoft GS Wavetable SW Synth,0x00200000,1,0,quartz.dll,6.05.2600.3367

WDM Streaming Capture Devices:
SoundMAX Digital Audio,0x00000000,0,0,,

WDM Streaming Rendering Devices:
SoundMAX Digital Audio,0x00000000,0,0,,

WDM Streaming Mixer Devices:
Microsoft Kernel Wave Audio Mixer,0x00000000,0,0,,

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,0,encdec.dll,6.05.2600.2180
Encrypt/Tag,0x00200000,0,0,encdec.dll,6.05.2600.2180
XDS Codec,0x00200000,0,0,encdec.dll,6.05.2600.2180

Audio Renderers:
SoundMAX Digital Audio,0x00200000,1,0,quartz.dll,6.05.2600.3367
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.05.2600.3367
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.05.2600.3367
DirectSound: SoundMAX Digital Audio,0x00200000,1,0,quartz.dll,6.05.2600.3367

WDM Streaming System Devices:
SoundMAX Digital Audio,0x00200000,11,2,,5.03.2600.2180

SAME SECTION, But from non-working report (note entire Audio capture section missing):

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.05.2600.3367

WDM Streaming Capture Devices:
SoundMAX Digital Audio,0x00000000,0,0,,

WDM Streaming Rendering Devices:
SoundMAX Digital Audio,0x00000000,0,0,,

WDM Streaming Mixer Devices:
Microsoft Kernel Wave Audio Mixer,0x00000000,0,0,,

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,0,encdec.dll,6.05.2600.2180
Encrypt/Tag,0x00200000,0,0,encdec.dll,6.05.2600.2180
XDS Codec,0x00200000,0,0,encdec.dll,6.05.2600.2180

Audio Renderers:
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.05.2600.3367
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.05.2600.3367
DirectSound: SoundMAX Digital Audio,0x00200000,1,0,quartz.dll,6.05.2600.3367

WDM Streaming System Devices:
SoundMAX Digital Audio,0x00200000,11,2,,5.03.2600.2180


Any clue on why the device keeps removing itself on reboot?
pvc_'s Avatar
pvc_ pvc_ is offline
Computer Specs
Member with 481 posts.
 
Join Date: Feb 2008
Location: Los Angeles, CA
Experience: Computer Scientist
25-Nov-2008, 07:31 PM #3
I'd due a system restore.
kimmer13's Avatar
kimmer13 kimmer13 is offline
Member with 726 posts.
THREAD STARTER
 
Join Date: Nov 2001
25-Nov-2008, 11:35 PM #4
Done that, same result - works after restore, then on next restart sound is gone again.


Any other ideas anyone?
JCNelson202's Avatar
JCNelson202 JCNelson202 is offline
Junior Member with 1 posts.
 
Join Date: Dec 2008
Experience: Friggin' Genius
12-Dec-2008, 07:26 PM #5
Quote:
Originally Posted by kimmer13 View Post
We have one computer in the office that has recently started an odd behavior. The sound disappears when the computer is restarted. We have to manually delete the sound device from Device Manager and restart which then forces a reinstall and the sound works - until the next shut down or restart.

Automatic Updates had been ON, we turned it OFF, the problem remains. This problem began shortly after a repair install of XP SP2 was done (after a failed install of SP3 which we had to remove). Other than SP3, all other critical updates have been done since the repair install.

Anyone know how we can 'lock' this device in place?

Here is the Sound section of the dxdiag report taken while the sound did not work:
-------------
Sound Devices
-------------
Description: SoundMAX Digital Audio
Default Sound Playback: Yes
Default Voice Playback: No
Hardware ID: PCI\VEN_8086&DEV_24D5&SUBSYS_019D1028&REV_02
Manufacturer ID:
Product ID:
Type: WDM
Driver Name: smwdm.sys
Driver Version: 5.12.0001.5246 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 1/27/2005 14:31:06, 260352 bytes
Other Files:
Driver Provider: Analog Devices
HW Accel Level: Full
Cap Flags: 0xF5F
Min/Max Sample Rate: 100, 192000
Static/Strm HW Mix Bufs: 33, 32
Static/Strm HW 3D Bufs: 33, 32
HW Memory: 0
Voice Management: Yes
EAX(tm) 2.0 Listen/Src: Yes, Yes
I3DL2(tm) Listen/Src: Yes, Yes
Sensaura(tm) ZoomFX(tm): Yes
Registry: OK
Sound Test Result: Not run


Here is the same section after the device was removed & windows restarted, with the sound now working:

-------------
Sound Devices
-------------
Description: SoundMAX Digital Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_8086&DEV_24D5&SUBSYS_019D1028&REV_02
Manufacturer ID: 65535
Product ID: 65535
Type: WDM
Driver Name: smwdm.sys
Driver Version: 5.12.0001.5246 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 1/27/2005 14:31:06, 260352 bytes
Other Files:
Driver Provider: Analog Devices
HW Accel Level: Full
Cap Flags: 0xF5F
Min/Max Sample Rate: 100, 192000
Static/Strm HW Mix Bufs: 33, 32
Static/Strm HW 3D Bufs: 33, 32
HW Memory: 0
Voice Management: Yes
EAX(tm) 2.0 Listen/Src: Yes, Yes
I3DL2(tm) Listen/Src: Yes, Yes
Sensaura(tm) ZoomFX(tm): Yes
Registry: OK
Sound Test Result: Not run
Funny, I'm having the same problem on a clients AOpen 1846 Notebook. AC 97 Audio works fine at first. Whenever you RESTART the machine, the sound driver remains intact just fine. If you do a SHUT DOWN, then power the computer back up, the audio driver is gone. SHUT DOWN the computer again and power it back up, it comes back. I'm not sure if this is the exact same problem you're having but its pretty close. Let me know if you've found a solution. I will do the same.

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