[mitul411]

hi all,
im new here and appreciate the help.
i purchased a acer aspire 5735-4774 (intel pentium dual core processor t3200, 2.0 ghz 667 MHz FSB, 1MB L2 cache, Vista Home Premium 32 bit)... i comes pre-installed with 2gb of RAM with a max capacity of 4gb. i bought 2 x 2gb kingston ddr2 pc-5300 667 mhz and installed it... now the problem. in my "system" folder, it still says that there are only 2gb. i did all the appropriate mechanical checks and re-tried- still only 2gb. so, i put one of the original 1gb with one of the new 2gb, and the system now said 3gb??? so, i switched them to make sure that both slots could read the 2gb and it still said 3gb. so, i then re-placed both of the new 2gb sticks and it went back to saying 2gb. i know that with the 32 bit system, i wont get all 4gb, but it shouldnt keep saying that there is only 2gb. ive been so frustrated trying to figure this out... i called acer- useless. i looked for a bios update and there isnt one on the website. can someone please help?!??!?!?!? it's driving me crazy.
thanks!!!

[BG-0]

Vista 32-bit can only see 4 GB, if not less caused by some being allocated to other hardware. The reason is the 32-bitness. 2^32=4294967296 =4*1024*1024*1024. Only 64-bit Vista versions can handle over 4 GB of RAM.
Did you make sure the kingstons are compatible with that Acer? I can't see any memory maker (kingston, crucial, corsair) listing any compatible RAM for that PC. Ah, actually Crucial does. I would recommend trying such kit: http://www.newegg.com/Product/Produc...82E16820148201

[techkingston08]

Hi mitul411,

You should try each 2GB alone with no other memory to see if you simply have one defective stick of ram. It sounds like you do. If one works and one fails then simply get the bad one replaced. If they both work then you need to double check that the part number you purchased is the recommended part by Kingston.

Since you know the system is going to only provide 3GB (give or take a few megs), then consider returning the one bad stick to the reseller for a refund and just run the 2GB and 1GB that work together.

Kingston Tech Support