[Shamrock14]

I am trying to fix my mom's laptop, first I installed windows xp, once that was done I tried to get her to hook up to the internet to get driver updates. One problem... The computer won't connect to the internet and I checked the drivers and it seems that the following drivers aren't working properly - Ethernet Controller, Fingerprint Sensor, HP Integrated Module, PCI Device, Video Controller, Video Controller (VGA Compatible), and four unknown drivers... I think if I can just connect to the internet I will be able to get driver updates. I just need to figure out how to connect...

Laptop Maker: HP
Type: Compaq 6710b
Version: XP

Thanks for your help!

[Old Rich]

and welcome to the Forum

Use the pc you are posting with now to go to the HP support site and download the drivers . . put them on a flash drive or burn to CD and install on the Laptop. Be sure to install the chipset driver first if it is offered, then the others in any order

http://www.hp.com/#Support

[Shamrock14]

Okay, thank you, I will try that. Once the drivers I found are done done downloading I'll reply again to see how to install them on my mom's laptop.

[Old Rich]

HP will have instructions, but most you just double click the .exe file and it self extracts and installs

[Shamrock14]

Alright, thanks again, let's see if this works!!

[Shamrock14]

Urekai!! It works, thank you!!

[Old Rich]

Well done!!!

You can mark this thread as solved by clicking on the Thread Tools link in your first post . .