[Eppy919]

Hey guys. To start I use a HP Pavilion Media Notebook

Product Number KN865UA#ABA Microprocessor 2.10 GHz AMD Turion 64 X2 Dual-Core Mobile Technology TL-62Microprocessor Cache 512KB+512KB L2 CacheMemory 4096 MBMemory Max 4GB DDR2Video Graphics NVIDIA GeForce Go 7150MVideo Memory Up to 1071 MBHard Drive 250 GB (5400 rpm)Multimedia Drive LightScribe Super Multi 8X DVD±R/RW with Double Layer SupportDisplay 17.0" WXGA+ High-Definition BrightView Widescreen Display (1440 x 900)Fax/Modem High speed 56K modemNetwork Card Integrated 10/100 Ethernet LANWireless Connectivity Wireless LAN 802.11a/b/g/nSound Altec Lansing speakersKeyboard 101-key compatiblePointing Device Touch Pad with dedicated vertical and horizontal Scroll Up/Down padPC Card Slots

• One ExpressCard/54 slot (also supports ExpressCard/34)

External Ports

• 5-in-1 integrated Digital Media Reader for Secure Digital cards, MultiMedia cards, Memory Stick, Memory Stick Pro, or xD Picture cards
• 4 Universal Serial Bus USB 2.0
• 1 VGA (15-pin)
• 1 RJ-11 (modem)
• 1 TV-Out (S-video)
• 1 RJ -45 (LAN)
• 2 headphone-out
• 1 microphone-in
• 1 notebook expansion port 3
• 1 IEEE 1394 Firewire (4-pin)
• 1 Consumer IR

Dimensions 15.16 (L) X 11.22" (W) X 1.65"(H)Weight 7.7lbsSecurity

• Kensington MicroSaver lock slot
• Power-on password
• Accepts 3rd party security lock devices

Power

• 65 W AC Adapter
• 8-cell Lithium-Ion (Li-Ion)

I run the 64-Bit Vista Operating System.

So here is the issue, my CD/DVD Rom isn't working correctly. Due to the issues I have been having, I reinstalled the operating system, hoping it might fix the issue but of course it didn't. The issues I am having, I can open the drive door, and insert a disk, when I close the door it spins for a few seconds and acts as if it might be reading the disk but then it stops spinning and does nothing. When i search by clicking the "start" button then clicking the "computer" button it shows my "C:" drive, and my "D:" drive (the HP recovery partition) but it does not show the CD/DVD drive. I then click "System Properties" then "Device Manager" it does not list a "CD/DVD" but under "disk drives" it lists the Hitachi HTSS42525K9SA00 ATA Device which actually is the CD/DVD drive. It says that the device is working properly (which it isn't).

Steps I have done:
I uninstalled the driver, and had it reinstall (several times) no help.
I removed the screw and took the drive out, restarted the computer, uninstalled the driver, again no help.
Reinstalled Windows Vista from the partion, no help.
My registry reads :
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
(Default) Reg_SZ DVD/CD-Rom drives
Class Reg_SZ CDROM
ClassDesc Reg_SZ @%SystemRoot%\System32\StorProp.dll,-17001
EnumPropPages32 Reg_Multi_SZ %SystemRoot%\System32\imageres,dll,-30
Installer32 Reg_SZ storprop.dll,DvdClassInstaller
NoInstallClass Reg_SZ 1
SilentInstall Reg_SZ 1

There are two folders connected to this called 0000 and Properties
If I try to open Properties I recieve an error which says Properties cannont be opened. An error is preventing this key from being opened. Details: Acess is denied.

I can add any other information you need, please let me know.

[Eppy919]

Still need help if anyone has any ideas. Thank you.

[Eppy919]

Well I ordered a new CD/DVD ROM, since i didn't get any help here, I wll let you know if it works or not.