[chrismontag3]

Hello,

I have a Windows XP and have recently been having some virus issues. I have used Avira, AVG, Malwarebytes, Spybot, etc., to scan my computer and remove a lot of the corrupted files.

The problem I am having now is that any external device I plug in to my computer (hard-drives, thumb drives, iphone, ipod and memory cards) through any of my usb and card reader slots are not being recognized in "my computer."

The slots do work, in the sense that the external hard-drives light up and the disc spins, I can charge my iphone and ipod through my usb, but my computer does not find them so I cannot access the external hard-drives, memory cards, or sync iphone and ipod. Also, I can hook up these same devices to other computers without any issues.

I have uninstalled and reinstalled all of the usb drivers, tried safe mode, and multiple other things I've read from other forums. I was also getting the "windows no disk exception processing error" that I was unable to resolve by any of the proposed methods such as renaming drives, etc. I ended up downloading a patch to make this error go away, but it just stops the error from popping up, it doesn't actually fix the problem. I am guessing this might be related to my current problem, but it may also be a result of some of the spyware and trojans I have had and what I deleted from my computer to clear up these viruses.

Any suggestions would be greatly appreciated. I really want my computer to be able to read an external hard-drive so I can at least back up the information on my computer.

Please let me know if you need more information from me in order to help, and thank you very much in advance.

[smith_]

Scan you computer with "Microsoft AutoPlay Repair Wizard". It will scans your computer devices to find defective AutoPlay settings, and attempts to fix those it finds.
http://www.microsoft.com/downloads/details.aspx?FamilyID=c680a7b6-e8fa-45c4-a171-1b389cfacdad&DisplayLang=en

[chrismontag3]

Thank you for the quick response!

Unfortunately this does not work because the AutoFix is asking me to select the drive where the autoplay feature is not working correctly.

The drives on the list that it shows that are available for me to choose from are:
Local Disk C, Recovery D, DVD-RW E, and CD Drive F.

My external hard-drives are plugged in, powered, and spinning, but my computer does not acknowledge them, so I cannot select them as an option to fix. They used to show up as drives M and N before my computer stopped listing them.

Please let me know if you can think of anything else.

Chris.