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pazu · 04-Sep-2009, 08:17 PM #1

Hi everone i have a a seagate 500g hard drive like this one http://www.newegg.com/Product/Produc...82E16822148136 . I got it for christmas in 2008 when i built my first computer, i have had it for 9 months and it has been working great. But yesterday before i went to bed i turned off my computer when i woke up this morning my computer was on (I have windows vista ultitmate 32bit so when it turns on it goes through the hardware check with white letters) and it was frozen on that screen. I did not read all of it and i restarted my computer but it did it again. So i opened my computer up to make sure the Sata and power cabels where pluged in. They where so i tryed it again and it still froze at that same screen. I tryed switching the cables around with ones that i know work and it still did not work. So after trying different things it still did does not work I have never heard clicking on the hard drive or anything go wrong with it. It is still spinning because it gets hot after awile. I would like to know if i can get this hard drive working again or if i can recover the data if it cant work again. Plz

This is my computer specs.
Antec 900 case
Evga 750i motherboard
Corsair 4gb ram
Intel core duel 2 3ghz prosser
Evga GTX260 core16 896mb
seagate 500g hardrive
samsung 22x dvd burner
corsair 750w power supply

Billy the Adult · 04-Sep-2009, 08:41 PM #2

Hello and Welcome!
From your description it doesn't sound like a classic hard drive failure. Have you tried starting the pc in safe mode?

**crjdriver** · 04-Sep-2009, 09:25 PM #3

1 Open the case and pull the pw connectors from ALL drives; both hd and optical.

2 Disconnect any usb type device; ie printer, scanner, card reader, etc.

3 Pull out any add-in cards like sound, nic, etc. Leave your video card installed

4 Now pw ON and see if you get a display. If you do, then shutdown and connect devices one at a time until you find the problem. If you do not get a display, then you have either a mb, ram, power supply, or cpu problem.

Post back with results.

Next thing I would do would be to get the serial # from the seagate drive. Check the seagate site to see if you have one of the "Problem" drives. If you do and it has already failed, then you are out of luck. At least it should be under warranty and you can get a replacement drive.

**crjdriver** · 04-Sep-2009, 09:27 PM #4

As for recovering data, yes it can be done however if the drive was one of the problem drives, it becomes much more expensive.

pazu · 04-Sep-2009, 11:18 PM #5

Here is a video i uploaded to help http://www.youtube.com/watch?v=jpuNwtcUzuA

pazu · 05-Sep-2009, 12:13 PM #6

Hi I tryed unpluging everything except the video card and it still freezes on that screen. You can look at a video I posted on youtube http://www.youtube.com/watch?v=jpuNwtcUzuA to see where it freezes. If that can help you at all.

Thanks

**Triple6** · 05-Sep-2009, 01:02 PM #7

If you find that your Seagate drive is one of the ones affected by the BSY bug then you can send the drive into Seagate i365 data recovery company and they can repair the drive and the data will remain on the drive, here's the link: http://www.i365.com/data-recovery/

I've done this with a Seagate drive and the only thing that had to be paid was the shipping and the drive came back within a week with the O/S and everything on it just as it was before it experienced the bug.

**crjdriver** · 05-Sep-2009, 03:21 PM #8

OK, from what I can tell from your video your system is posting however it hangs on detecting IDE devices. Just to be sure this was with ALL drives unplugged correct?

Is this system overclocked at all?

Have you changed any bios settings?

Have you tried loading bios defaults?

pazu · 05-Sep-2009, 06:14 PM #9

That video i made was before i unpluged all the drives. But when i do unplug everything it does NOT hang on the detecting IDE drives but it still freezes on that last screen.

I have changed some bios settings but only after it started messing up.

I do not do overclocking.

**crjdriver** · 05-Sep-2009, 08:29 PM **#10**

OK, that last screen is where it should stop when no drives are connected. It has finished post and the system is looking for the os.

You have at least one failed drive and or a bad cable. To find out which one, have all disconnected and connect one at a time and pw ON each time. When it hangs, you have found the bad drive.

I would bet on the seagate drive however you do need to check all of them. If it is the seagate, then you can send it back to seagate for service.

pazu · 05-Sep-2009, 09:19 PM **#11**

Ok i have only 1 hard drive and that is the 500g seagate one. So i can send it to seagate and get it gixed? if i can how much will it cost?

Thanks

pazu · 06-Sep-2009, 12:37 PM **#12**

I just tryed a different hard drive from an old computer, it is an IDE drive and has windows XP on it. But when I put it in my computer it starts to load windows XP but then I get the blue screen of death even when I start it in safe mode. Could this mean the motherboard is bad?

Thanks

**crjdriver** · 06-Sep-2009, 01:14 PM **#13**

No, it does not. You cannot take a drive with windows installed and move it to another system without following a procedure. Just pulling the drive and moving it will almost always result in a bsod.

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