[Babz121]

I am having troubles with my dads PC.

One day he thought it was a good idea to pull the plug from the back of his PC because it wouldn't go off. This resulting in frying his motherboard and RAM.

Took this to work where the IT "Pro" installed a new motherboard and RAM and gave it back, before leaving the company. When i got it back to my dad, we couldn't get the audio working.

Checked on the internet for the driver of the motherboard and noticed that what i needed was the Realtek AC 97 Audio driver. Downloaded that and installed it, nothing happened.

I went to PC World and bought myself a cheap generic sound card thinking the onboard sound car for the motherboard was broken, installed it into the PC and tried to run the audio drivers from the CD to find this message appear.

"Our audio chip provides multi-speaker surround and realistic sound effects. Due to the fact that your computer is not equipped with our audio chip, you can not avail yourself of these advanced features.
For more information, please contact your computer dealer.
C-Media Electronic Inc."

MSI MS-7312 is the motherboard that is installed,
Windows XP Professional,
AMD Athlon 64 3000+,
2GB RAM.

Any help on the matter would be greatly appreciated, and apologies up front is the solution is something totally obvious that I've missed. If you need any more PC details then let me know and I can add that onto the thread.

Thanks
Dylan

[frankjohn]

Go to control panel>click on sound and audio device> click audio, what is showing as your default device.check your volume controls

[win2kpro]

If frankjohn's suggestion doesn't work, try this.

Apparently MSI calls the MS-7312 a MSI-K9MM-V.

http://www.motherboards.cod.my/msi-k...312-p-498.html

Go here;

http://www.msi.com/index.php?func=do...1&prod_no=1104

Download and install the VIA Chipset 4in1 Drivers for your operating system. There is a download for Windows XP 32 bit and Windows XP 64 bit, make sure you download the correct driver.

Also, download the Realtek ALC SeriesAC 97 Audio Driver. Here again there is an XP 312 bit and an XP 64 bit version. Make sure you download the correct driver.

After you download the drivers, install the chipset driver 1st, then reboot. Then install the audio driver.

Drivers are easier to work with if you download them to your desktop, and install them from your desktop.

[Babz121]

Just tried both suggestions and no luck.

I thought to start with that it was a faulty motherboard and that's why it lead me to buy a generic cheap sound card, but then that did not work when connected to a PCI slot which then made me very confused

I checked the Control Panel -> System -> Hardware -> Device Manager and the sound drivers are present here. The speakers definate work as i got them to work with another electronic appliance.

[replay]

make sure windows audio is enabled in services
http://techsalsa.com/steps-to-re-ena...audio-service/

[Mrcrowley1967]

I would also disable on board audio in bios if your using a audio card.

[Babz121]

Just had a chance to try this on my dads PC today, still no luck with the recent suggestions. All the proper setting were activated on services.msc and still no sound.

As for disabling the onboard sound, that wouldn't work because the problem I have at the moment is that the driver for the onboard sound card does not want to install, details about this is explained in the first post of this topic.

Any other suggestions apart from a dodgy motherboard?

[frankjohn]

GO to control panel>click on sound and audio devices>click audio>what is showing in default device? change the setting if poss