[pooyall]

Hello,

New to the site, but I was on a forum of the same name years ago (not sure if this has anything to do with that site) and found it to always be an amazing help.


I'm having problems when playing video, either on VLC, through the internet (e.g BBCi Player), or when running a game.

The video will freeze, and then BSOD with the following error (as show in the minidump below): DRIVER_IRQL_NOT_LESS_OR_EQUAL

I am pretty sure my display drivers are all up to date, although this has been happening since I first got the laptop, with all versions of the drivers.

Anyway, I'll try and provide as much info as possible in the hope that someone much smarter than me can help to diagnose and fix the problem.

This is the system info provided by NVIDIA:

NVIDIA System Information report created on: 10/09/2009 13:39:29
System name: TOM-PC

[Display]
Processor:        AMD Athlon Dual-Core QL-60 (1900 MHz)
Operating System:    Windows Vista (TM) Home Basic, 32-bit (Service Pack 2)
DirectX version:    10.0 
GPU processor:        GeForce 8200M G
Driver version:        186.81
Stream processors:    8 
Core clock:        400 MHz 
Shader clock:        800 MHz
Memory clock:        675 MHz (1350 MHz data rate) 
Memory interface:    64-bit 
Total available graphics memory:    895 MB
Dedicated video memory:    256 MB
System video memory:    0 MB
Shared system memory:    639 MB
Video BIOS version:    62.77.2F.00.07
IRQ:            23
Bus:            FPCI

[Components]

nvCplUIR.dll        2.5.396.10        NVIDIA Control Panel
nvCpl.cpl        2.5.396.10        NVIDIA Control Panel Applet
nvExpBar.dll        1.5.740.01        NVIDIA Control Panel
nvCplUI.exe        2.5.396.10        NVIDIA Control Panel
nvViTvSR.dll        8.16.11.8681        NVIDIA Video and TV Server
nvViTvS.dll        8.16.11.8681        NVIDIA Video and TV Server
nvDispSR.dll        8.16.11.8681        NVIDIA Display Server
NVMCTRAY.DLL        8.16.11.8681        NVIDIA Media Center Library
nvDispS.dll        8.16.11.8681        NVIDIA Display Server
NVCPL.DLL        8.16.11.8681        NVIDIA Compatible Windows7 Display driver, Version 186.81 
PhysX        909.04.28        NVIDIA PhysX
NVCUDA.DLL        8.16.11.8681        NVIDIA CUDA 2.2 driver
nvGameSR.dll        8.16.11.8681        NVIDIA 3D Settings Server
nvGameS.dll        8.16.11.8681        NVIDIA 3D Settings Server

and this is the most recent crash minidump:

Microsoft (R) Windows Debugger Version 6.10.0003.233 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\Mini100909-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 6002 (Service Pack 2) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 6002.18005.x86fre.lh_sp2rtm.090410-1830
Machine Name:
Kernel base = 0x81e1b000 PsLoadedModuleList = 0x81f32c70
Debug session time: Fri Oct  9 13:17:29.161 2009 (GMT+1)
System Uptime: 0 days 19:51:37.333
Loading Kernel Symbols
...............................................................
................................................................
................................................................
.
Loading User Symbols
Loading unloaded module list
..........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {0, 1b, 8, 0}

Probably caused by : ntkrpamp.exe ( nt!KiTrap0E+2e1 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 00000000, memory referenced
Arg2: 0000001b, IRQL
Arg3: 00000008, value 0 = read operation, 1 = write operation
Arg4: 00000000, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from 81f52868
Unable to read MiSystemVaType memory at 81f32420
 00000000 

CURRENT_IRQL:  1b

FAULTING_IP: 
+0
00000000 ??              ???

PROCESS_NAME:  audiodg.exe

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

TRAP_FRAME:  81a6e86c -- (.trap 0xffffffff81a6e86c)
ErrCode = 00000010
eax=00000000 ebx=00000000 ecx=00000000 edx=00000002 esi=803d1120 edi=848c5178
eip=00000000 esp=81a6e8e0 ebp=81a6e91c iopl=0         nv up ei ng nz na po nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010282
00000000 ??              ???
Resetting default scope

LAST_CONTROL_TRANSFER:  from 00000000 to 81e68fb9

FAILED_INSTRUCTION_ADDRESS: 
+0
00000000 ??              ???

STACK_TEXT:  
81a6e86c 00000000 badb0d00 00000002 00000002 nt!KiTrap0E+0x2e1
WARNING: Frame IP not in any known module. Following frames may be wrong.
81a6e8dc 848c5178 803d1120 848c5200 a9cdb211 0x0
81a6e91c 81ec2cca 848c5178 00000000 00000002 0x848c5178
81a6e970 8204e6f1 00000002 81a6eaa8 00000001 nt!KeWaitForMultipleObjects+0x53d
81a6ebfc 8204e460 00000002 00000001 00000000 nt!ObpWaitForMultipleObjects+0x256
81a6ed48 81e65c7a 00000002 025cfbf4 00000001 nt!NtWaitForMultipleObjects+0xcc
81a6ed48 76f05e74 00000002 025cfbf4 00000001 nt!KiFastCallEntry+0x12a
025cfc40 00000000 00000000 00000000 00000000 0x76f05e74


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiTrap0E+2e1
81e68fb9 833d849cf48100  cmp     dword ptr [nt!KiFreezeFlag (81f49c84)],0

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!KiTrap0E+2e1

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrpamp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  49e0199e

FAILURE_BUCKET_ID:  0xD1_CODE_AV_NULL_IP_nt!KiTrap0E+2e1

BUCKET_ID:  0xD1_CODE_AV_NULL_IP_nt!KiTrap0E+2e1

Followup: MachineOwner
---------

I would post some error info from the event viewer, but I'm unfamiliar with how to use it, if you need me to find anything else out though please let me know.

Sorry for the long post, but I'm hoping someone can help me get to the bottom of this.

Many thanks,

Tom.

[CaseSensivity]

Well, there should still be some sort of "I-want-a-new-one-or-have-it-repaired" guarantee on it.
If it happend as soon as you unboxed the PC and turned it on, it's hard to say what could be wrong. So, I will be guessing around.

First, it's no big secret nVidia's GPU's are horrible in laptop's. I'm not looking for a nVidia vs. ATI war, I'm using nVidia myself.
I'm not meaning it perfomance'ish, more lifetime'ish. The nVidia chips die incredibly fast in laptops. You'll be amazed if you google it.

Second, does the music still play after video froze up?

[pooyall]

The sound stutters as the video freezes, but only for a second or two before the blue screen appears.

This laptop has only a few days before the end of the warranty, do you suggest I try and get it replaced? There is a lot of work on the hard drive i need, would they transfer it if the laptop were to be replace?

[CaseSensivity]

Well, that depends on the manufactor. What they usually do, is removing EVERYTHING off the computer (unless they know what's wrong, of course) then install everything again with factory defaults. If it's still faulty, you either get a new one, or money back.

[pooyall]

If I start that procedure, but the warranty runs out while they are still dealing with the problem, am I still covered?

The laptop is Hewlett-Packard by the way.

[CaseSensivity]

It is for most. Of course, you could always just ask 'em. Has the same thing happend since you bought the machine?

Also, formatting the computer will most likely cancel the warranty, yes.

[pooyall]

Yes you are right, I'll call them; is it not possible to diagnose the specific problem with the error logs I am generating then?

edit: oh, and yes, this has happened since I first got the machine, although it doesn't happen every time I play video, sometimes i can go for a long time without it crashing...

[CaseSensivity]

Well, it's either a sound card fault or graphics card. I'm still leaning up angaist the graphics card. Did you update the drivers as the first thing? Depending what kind of computer it is, trying a Driver Roll-Back would really be worth it, if it's just for work.

[pooyall]

I don't think updating the drivers was the first thing I did, in fact I was told several times to update them, after the crashes were first observed, by various customer support people (although this was not HP support)

[CaseSensivity]

Hmm... Yeah, your the graphics card probably is dead then. I'd go for an ATI card in future. Their way more stabile for laptops. I prefer nVidia for desktops though.

Best wishes, Case.