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Fantom External Hard Drive Not Working


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TexasDreamer's Avatar
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27-Jan-2010, 01:59 AM #1
Fantom External Hard Drive Not Working
Hello! Yesterday my Fantom External 1TB Hard Drive fell in between the window and desk landing on the computer cables. After the fall it started making a clicking noise which is repeated over and over then stops. After which the device is only detected as "Fantom USB Device" and not a Hard Drive.

I know I will need to send the device in for repair or a replacement. I would like help with recovering the data before sending it in, if you can help. My computer specs are as follow:

Computer Specs:
HP-Compaq
Model: SR5710F
AMD Athlon Dual Core Processor 4450a 2.30 GHz
Memory (RAM): 3GB
System Type: 32-bit OS
OS: Vista Home Premium

External HD Specs:
Fantom Drives
Model: GF1000EU
1.0 TB
USB SATA

I've read up on a few solutions and would like help with choosing the correct one to use if its possible. The data recovery companies charge more than the device is worth and if there's a way I could recover my life from this hard drive that would be totally awesome!
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27-Jan-2010, 02:17 AM #2
Probably the only way you are going to get those files would be a recovery service or trying to replace the platter yourself in your dust-free, microbe-free clean room. It won't happen with a PC or any software. Good thing you have those backups.

http://www.overclockers.com/tips1035/
http://free-backup.info/do-it-yourse...-recovery.html
http://repair4harddisk.org/disassembly_hard_drive.html
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27-Jan-2010, 02:08 PM #3
Fantom External Hard Drive Not Working
Thanks for your advice. That was my backup!!!!
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27-Jan-2010, 02:14 PM #4
Then it's good you still have the originals.

Sorry about the drive. Externals are prone to that. I lost 500 GB's from a mild drop.
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27-Jan-2010, 02:39 PM #5
Not a good thing because that was my backup for all my documents. I think I should just count this as a major loss, because it looks like I won't be able to get anything back.

Thanks again for all your help, I really and truly appreciated it! Have a great day!
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27-Jan-2010, 02:52 PM #6
Sorry. But is isn't a "backup" if you don't have the originals. They are the originals.

Make drive images and have your whole system "backed up". Your main hard drive will fail, too, and then everything will be gone if you don't have your operating system, programs, and files backed up.

Free Disk Imaging Tools:

EASEUS Todo Backup
Runtime Shadow Copy
SelfImage (Open-source)
O&O DiskImage Express
Macrium Reflect
PING (Partimage Is Not Ghost) (Free alternative to Ghost with more features)
Paragon Drive Backup Express
Drive Image XML
G4U - Ghost For Unix (Platform-independent, floppy or CD)
DiscWizard (For Seagate or Maxtor drives - contains reduced version of Acronis)

Don't forget to make the boot CD whichever one you choose. If the machine will not boot the operating system, you can still boot from the CD and use its tools to restore the image you made on the external drive.
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27-Jan-2010, 04:47 PM #7
Thank you again, I will do this from now on, because all my files are lost because I moved them from my computer's hd to the external hd and when it fell they're gone now and I can't afford the recovery companies prices so I have to start all over. Thanks again, very good advice that I'm taking to heart!
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external hard drive, external hd, hd problems

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