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HP webcam not working, messenger says no webcam found.


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crzybrownfan's Avatar
crzybrownfan crzybrownfan is offline
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18-Feb-2010, 09:06 AM #1
HP webcam not working, messenger says no webcam found.
My computer is fairly new...that's why this issue is driving me crazy! I use skype and messenger a lot because I'm currently stationed in Europe. When I first arrived everything worked great. Then, the voice went out on Skype so we started using Yahoo messenger..then the camera went out on messager...I went and bought both an external webcam and microphone and neither would work at the same time but every once in awhile one would work. Currently I can get voice on skype and that's it. Skype doesn't even give me the option of a webcam anymore and when i try with messenger it says no connection found. I'm not a computer smart person and I've tried and tried to get the camera working. I have no idea what to do about it now..I'm almost to the point of just buying another computer. I would love to be able webcam and talk at the same time!! Please help!!
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etaf   (Wayne) etaf is online now
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18-Feb-2010, 09:14 AM #2
i have moved to hardware forum

take off the external microphione and webcam - lets see if we can get the intergrated devices working first

exact make and model of the PC
what windows version XP, vista ?

goto device manager
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{Device Manager}
Post back the results in device manager
Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} > network adaptors, click on the + > post back the devices listed there
are there any ! ? or X

for windows 7
start > control panel>
System and Security>
Device Manager

the camera should be under imaging devices
post back a screen shot

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
----------------------------------------------------------------------------
Microphone
I need to know the windows version for microphone to see if muted
vista
on the speaker icon in the bottom right hand corner of the PC screen
speaker icon bottom right hand side
right click
playback devices
click on speaker
properties button
levels tab

should see microphone - is it muted
------------------------------
on XP if you double click the speaker Icon - it should open a mixer screen with a microphone slider - is that muted ?
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Wayne
Please let us know what the final solution was to any problem posted
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crzybrownfan crzybrownfan is offline
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18-Feb-2010, 09:16 AM #3
I've already taken them both off and I can get voice on skype,not on messenger, and the webcam on neither!! I'm at work right now so I'll have to wait to get the computer number but it's running windows 7.
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etaf   (Wayne) etaf is online now
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Moderator with 52,575 posts.
 
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Location: Surrey, UK
18-Feb-2010, 09:21 AM #4
Quote:
I can get voice on skype,not on messenger,
does this mean the microphone works on skype - but not messenger ?

also need the other information - so i guess we will need to wait until your home for an answer
there will be a camera program on the PC - that you can run to test the camera - but that varies depending on the manufacturer - but it should be listed in the user manual
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