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USB Keyboard can't load windows


er0hs's Avatar
er0hs er0hs is offline
Junior Member with 2 posts.
Join Date: Jul 2010
02-Jul-2010, 05:36 PM #1
USB Keyboard can't load windows
I have a Dell XPS 400 with NO ps/2 ports. The integrated usb ports stopped working sometime back and so i installed a new set of usb ports. they worked great until i got a BSOD user32.dll error. I threw in the boot disk the machine came with however, i have no keyboard until windows loads. so no usb drivers prior to windows which causes an inability to safe mode or disk boot. I can't access bios or anything. Any help would be greatly appreciated. this machine has windows vista all sp installed.
TekTime's Avatar
Member with 1,312 posts.
Join Date: Sep 2009
Location: Inland Empire, California
02-Jul-2010, 05:50 PM #2
Why are you unable to access the BIOS; is your computer not allowing you to?

Your BIOS is where you'll change the settings from "USB detect in Windows" to "USB detect in BIOS"..
(not those exact words though). For starters, try clearing CMOS.
er0hs's Avatar
er0hs er0hs is offline
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Join Date: Jul 2010
02-Jul-2010, 05:54 PM #3
The keyboard drivers dont load until after windows loads. because of the user32.dll error windows doesn't load so, no keyboard response.
Courtneyc's Avatar
Computer Specs
Member with 1,906 posts.
Join Date: Dec 2003
Location: South Central Kansas
Experience: Advanced
02-Jul-2010, 07:33 PM #4
First of all, for the record, Windows does load keyboard drivers, your BIOS does. The drivers Windows loads are an extension of the BIOS drivers. (If drivers only load in Windows, you couldn't access the BIOS in the first place, nor could you hit F8 to go into Windows Safe Mode.)

If you have a standard USB card, and that card is in either the first or last PCI port, it should be recognized by your BIOS.

Try booting your machine and hitting the F key that gets you in the BIOS. If it fails, restart your machine with a soft reset (do not hit the power button) and try again.

If it fails, you will need to fix the USB port on your PC (or replace the motherboard).

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