New Person Looking For Advice!

LynzMurray · 29-Apr-2008, 06:45 AM #1

Hello all,

First of all I am new to the site so hello to everyone and I hope I am not too much of a pest over the next few months.

This is a bit of a strange request! I have just handed in my notice in my current job as an IT Service Desk Analyst to start work as a Desktop Engineer within the same company (Although it will be a different office etc)

My current role involved project work and on-boarding/training new agents to our desk through a 4 week training plan I devised.

I have previous experience in working within a Desktop Support environment however; this was about 5 years ago.

I am going to be supporting around 120 users on NT4 Operating System. I will be the only Desktop Support onsite (I will have colleagues down in another part of the country)

I just want to know if anyone has any advice on how to approach this. I am terrible nervous as I will be on my own

dr20 · 02-May-2008, 12:23 AM #2

Hi Lynz,

You've come to the right place if you ever need computer assistance although you already sound pretty experienced working with NT4. Btw that one's an oldie, I personally have liked Windows 2000 the best of them all and still use it whenever I can.