[number]

hi,

I just got this virus and the antivirus is telling me it cannot delete it..
what can I do?

p.s. I already have all the ad-aware, spybot, hijackthis, blah blah,

please help!
thanks

[khazars]

hi, welcome to TSG.

Download hijack this from the link below.Please do this. Click here:

http://www.thespykiller.co.uk/files/hijackthis_sfx.exe

to download HijackThis. Click scan and save a logfile, then post it here so
we can take a look at it for you. Don't click fix on anything in hijack this
as most of the files are legitimate.





* Download the trial version of Ewido Security Suite here


http://www.ewido.net/en/

* Install ewido.
* During the installation, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".
* Launch ewido
* It will prompt you to update click the OK button and it will go to the main screen
* On the left side of the main screen click update
* Click on Start and let it update.
* DO NOT run a scan yet. You will do that later in safe mode.




*Download Cleanup from Here

http://www.stevengould.org/software/.../download.html

* A window will open and choose SAVE, then DESKTOP as the destination.
* On your Desktop, click on Cleanup40.exe icon.
* Then, click RUN and place a checkmark beside "I Agree"
* Then click NEXT followed by START and OK.
* A window will appear with many choices, keep all the defaults as set when the Slide Bar to the left is set to Standard Quality.
* Click OK
* DO NOT RUN IT YET






* Click here for info on how to boot to safe mode if you don't already know
how.


How to boot to safe mode

http://service1.symantec.com/SUPPORT...rc=sec_doc_nam


* Now copy these instructions to notepad and save them to your desktop. You
will need them to refer to in safe mode.


* Restart your computer into safe mode now. Perform the following steps in
safe mode:


* Run Ewido:

* Click on scanner
* Click Complete System Scan and the scan will begin.
* During the scan it will prompt you to clean files, click OK
* When the scan is finished, look at the bottom of the screen and click the Save report button.
* Save the report to your desktop


* Run Cleanup:

* Click on the "Cleanup" button and let it run.
* Once its done, close the program.



Run ActiveScan online virus scan here

http://www.pandasoftware.com/activescan/

When the scan is finished, anything that it cannot clean have it delete it.
Make a note of the file location of anything that cannot be deleted so you
can delete it yourself.
- Save the results from the scan!



post another hijack this log, the ewido and active scan logs

[number]

hi,

I'm posting my hijackthis log file, I'm an old member of techguy so I have already tried all these solutions, thanks anyway, here's the log:

Logfile of HijackThis v1.99.1
Scan saved at 19.57.19, on 18/08/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Programmi\Sygate\SPF\smc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Programmi\Eset\nod32kui.exe
C:\Programmi\Microsoft IntelliPoint\point32.exe
C:\Programmi\TuneUp Utilities 2004\MemOptimizer.exe
C:\Programmi\eMule\emule.exe
C:\Programmi\File comuni\Symantec Shared\ccSetMgr.exe
C:\Programmi\Eset\nod32krn.exe
C:\Programmi\Panda Software\Panda Titanium Antivirus 2005\PavFnSvr.exe
C:\Programmi\Panda Software\Panda Titanium Antivirus 2005\prevsrv.exe
C:\Programmi\Panda Software\Panda Titanium Antivirus 2005\PsImSvc.exe
C:\Programmi\File comuni\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\hffext\hffsrv.exe
C:\WINDOWS\System32\svchost.exe
C:\Programmi\Eset\nod32.exe
C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpSvc.exe
C:\Programmi\Mozilla Firefox\firefox.exe
C:\HijackThis.exe

O2 - BHO: HelperObject Class - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Programmi\TechSmith\SnagIt 7\SnagItBHO.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programmi\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: IEPlugin Class - {CF7C3CF0-4B15-11D1-ABED-709549C10000} - C:\Programmi\Advanced System Optimizer\IEHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\Sygate\SPF\smc.exe -startgui
O4 - HKLM\..\Run: [nod32kui] "C:\Programmi\Eset\nod32kui.exe" /WAITSERVICE
O4 - HKLM\..\Run: [IntelliPoint] "C:\Programmi\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [hffsrv] c:\windows\hffext\hffsrv.exe
O4 - HKCU\..\Run: [TuneUp MemOptimizer] "C:\Programmi\TuneUp Utilities 2004\MemOptimizer.exe" autostart
O4 - HKCU\..\Run: [eMuleAutoStart] C:\Programmi\eMule\emule.exe -AutoStart
O4 - HKCU\..\Run: [MSMSGS] "C:\Programmi\Messenger\msmsgs.exe" /background
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programmi\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programmi\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra button: ATI TV - {44226DFF-747E-4edc-B30C-78752E50CD0C} - C:\Programmi\ATI Multimedia\TV\EXPLBAR.DLL
O9 - Extra button: ICQ Pro - {6224f700-cba3-4071-b251-47cb894244cd} - C:\PROGRA~1\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\PROGRA~1\ICQ\ICQ.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\MSMSGS.EXE
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1122390394031
O17 - HKLM\System\CCS\Services\Tcpip\..\{6281D669-766B-4B8E-A5C3-8E308B4C2DBE}: NameServer = 85.37.17.17 151.99.125.1
O17 - HKLM\System\CS2\Services\Tcpip\..\{6281D669-766B-4B8E-A5C3-8E308B4C2DBE}: NameServer = 85.37.17.17 151.99.125.1
O23 - Service: Adobe LM Service - Unknown owner - C:\Programmi\File comuni\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Autodesk Licensing Service - Autodesk, Inc. - C:\Programmi\File comuni\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\ccSetMgr.exe
O23 - Service: DirectX Graphics (dxdmain) - Unknown owner - C:\WINDOWS\System32\dxdmain.exe (file missing)
O23 - Service: Mouse Hardware Sync (mousehs) - Unknown owner - C:\WINDOWS\System32\mousehs.exe (file missing)
O23 - Service: NOD32 Kernel Service (NOD32krn) - Unknown owner - C:\Programmi\Eset\nod32krn.exe
O23 - Service: Panda Firewall Service (PAVFIRES) - Unknown owner - C:\Programmi\Panda Software\Panda Titanium Antivirus 2005\Firewall\PavFires.exe (file missing)
O23 - Service: Panda Function Service (PAVFNSVR) - Panda Software - C:\Programmi\Panda Software\Panda Titanium Antivirus 2005\PavFnSvr.exe
O23 - Service: Panda anti-virus service (PAVSRV) - Panda Software - C:\Programmi\Panda Software\Panda Titanium Antivirus 2005\pavsrv51.exe
O23 - Service: Panda Preventium+ Service (PREVSRV) - Panda Software - C:\Programmi\Panda Software\Panda Titanium Antivirus 2005\prevsrv.exe
O23 - Service: Panda IManager Service (PSIMSVC) - Panda Software Internacional - C:\Programmi\Panda Software\Panda Titanium Antivirus 2005\PsImSvc.exe
O23 - Service: Smart Card Client (SCardClnt) - Unknown owner - C:\WINDOWS\System32\SCardClnt.exe (file missing)
O23 - Service: Sygate Personal Firewall Pro (SmcService) - Sygate Technologies, Inc. - C:\Programmi\Sygate\SPF\smc.exe
O23 - Service: TuneUp WinStyler Theme Service (TUWinStylerThemeSvc) - TuneUp Software GmbH - C:\Programmi\TuneUp Utilities 2004\WinStylerThemeSvc.exe

[khazars]

There's no info on the alleged virus that you have, what anti virus picks it up, where does it say it is?

[khazars]

it's in the temp folder, if you ran cleanup it would clear it off!