[awalker0878]

sure, all you have to do it turn off system restore:
start\run:"sysdm.cpl"\Sytem Restore\turn off

Then turn it back on:
start\run:"sysdm.cpl"\Sytem Restore\turn on (it will automatically create on restore point)

[chasav]

Dear awalker 0878 --

I am hoping you can help me. I see you responded here to a problem similar to mine.

My Computer -- a Dell Dimension 8100 Running Windows ME, now starts up, briefly shows the Windows ME screen, then flips to a blue screen with words to this effect:

WINDOWS PROTECTION ERROR. YOU MUST RESTART YOUR COMPUTER. SYSTEM HALTED.

At that point, neither the mouse or keyboard works, so you can't even press Control+Alt+Delte. You can only hold the computer start button down until the machine turns off. Then, on restarting, it comes up in Safe Mode, and all programs and data are there. I tried running system restore, and picked every date available over the last three months, but each time, it ended restarting with the BLUE SCREEN and the WINDOWS PROTECTION ERROR message. Any ideas?

Chas Averbook
Boca Raton, FL
561-416-2523
chasav@yahoo.com

[~Candy~]

Have you tried restoring a previous registry?

[awalker0878]

have you installed any recent drivers before the blue screen poped up?

[chasav]

Well, I did install a new dsl modem from Bellsouth -- we switched our Internet Service from cable modem to DSL. The modem came with a CD, which I used to install whatever software the modem needed. That's the only thing I can think of.

Chas Averbook

[awalker0878]

that could be the issue uninstall the software from safemode. I will show you how to set it up connection manually.

[awalker0878]

You should be able to configure the DSL connection by using a command called rasphone.

start\run:"rasphone"
click new
fill connect via broadband
NEXT
enter a name like "Bellsouth"
NEXT
Fill username and password fields
If you want you can select save info for yourself or other users

Now you can access the internet without any extra software from your ISP!

[chasav]

I am still trying to fix the Windows Protection Error on my Windows ME system. Here's the logfile from hijack this. I would really appreciate any help you can give me.

Chas Averbook

Logfile of HijackThis v1.99.1
Scan saved at 10:42:06 PM, on 4/9/2006
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\RPCSS.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar=http://us.rd.yahoo.com/customize/ycomp_adbe/defaults/sb/*http://www.yahoo.com/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page=http://us.rd.yahoo.com/customize/ycomp_adbe/defaults/sp/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page=http://home.bellsouth.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar=http://www.earthlink.net/partner/more/msie/button/search.html
N1 - Netscape 4: user_pref("browser.startup.homepage", "http://my.netscape.com"); (C:\Program Files\Netscape\Users\chasav\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CPROGRAM%20FILES%5CNETSCAPE%5CNETSCAPE%206%5Csearchplugins%5CSBWeb_01 .src"); (C:\WINDOWS\Application Data\Mozilla\Profiles\default\vg6msak2.slt\prefs.js)
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_5_7_0.DLL
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_5_7_0.DLL
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKLM\..\Run: [DellSC] C:\Program Files\Dell\Solution Center\service.exe
O4 - HKLM\..\Run: [MULTIMEDIA KEYBOARD] C:\Program Files\Netropa\Multimedia Keyboard\MMKeybd.exe
O4 - HKLM\..\Run: [Speed racer] C:\Program Files\Creative\PlayCenter\CTSRReg.exe
O4 - HKLM\..\Run: [AudioHQ] C:\Program Files\Creative\SBLive\AudioHQ\AHQTB.EXE
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\Updreg.exe
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [Iomega Startup Options] C:\Program Files\Iomega\Common\ImgStart.exe
O4 - HKLM\..\Run: [Iomega Drive Icons] C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\SYSTEM\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\SYSTEM\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2005\pccguide.exe"
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\BellSouth\hcenter.exe" /starthidden /tgcmdwrapper
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [PcCtlCom] C:\PROGRAM FILES\TREND MICRO\INTERNET SECURITY 2005\PCCTLCOM.EXE
O4 - HKLM\..\RunServices: [KB891711] C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
O4 - HKLM\..\RunOnce: [FinishSPRT] "C:\WINDOWS\TEMP\SPRF144.EXE" /clientpath "C:\Program Files\Support.com" /profilepath "C:\WINDOWS\Application Data\Support.com\profiles"
O4 - HKLM\..\RunOnce: [VcCleanUp.exe] C:\WINDOWS\TEMP\VcCleanUp.exe /F C:\PROGRA~1\COMMON~1\SYMANT~1\LIVEREG\ /RemoveAll
O4 - HKLM\..\RunOnce: [WarnTimeChanged] rundll32 shell32.dll,Control_RunDLL timedate.cpl,,/m
O4 - Startup: Microsoft Office.lnk=C:\Program Files\Microsoft Office\Office\OSA9.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM\Shdocvw.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~9\INETREPL.DLL
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~9\INETREPL.DLL
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~9\INETREPL.DLL
O9 - Extra button: Dell Home - {08DCFC6C-B6E4-480C-95A4-FC64F37B787E} - http://www.dellnet.com/ (file missing) (HKCU)
O12 - Plugin for .htm: C:\Program Files\Netscape\Netscape Browser\PLUGINS\npTrident.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.dellnet.com/
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://ee2.webex.com/client/v_myweb...nt/ieatgpc.cab
O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnotes.com/download/mnviewer.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - https://www.virginia.edu/homedir/jplugin.php
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {C77FB8C0-8B6D-440E-AC26-2BD39E97E8F2} (SpdTCtl Class) - http://speedtest.adelphia.net/custom...ESTACTIVEX.CAB
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/...toUploader.cab
O18 - Protocol: x-atng - {7E8717B0-D862-11D5-8C9E-00010304F989} - C:\PROGRAM FILES\FIDELITY INVESTMENTS\FIDELITY ACTIVE TRADER\SYSTEM\ATNGPROT.DLL

[WFClient]
PersistentCachePath=C:\PROGRAM FILES\CITRIX\ICAWEB32\Cache

[~Candy~]

You never answered my question. You have a load of (04) items starting that you don't need at startup too.

[chasav]

Sorry for not answering your question. Yes, I tried every possible date of previous restorations with System Restore. The were about 15 possible back up dates, going as far back as about 90 days. I did this in safe mode, then followed the instructions. Although it appeared that I was rebooting to a previous system setup, when the system finally rebooted, it was always back to the blue screen with the Windows Protection Error message in it. From that screen, I can do nothing. I have to close down by holding down the power button on the computer until the CPU turns off. Then, when I reboot, I am in safe mode again.

By the way, right now, I don't care whether I can have internet access. I just want access to my computer!! So, if we can get the computer working, I can save my key files to a Zip drive. Then I can try again to hook up the Bellsouth DSL software. I am not going to run the modem through this computer anyway. I have hooked up the modem to another computer in the house. So, now all I will need is to hook up a wireless adapter to receive the signal.

Thanks so much for your help.

Chas Averbook

[~Candy~]

Have you or can you try an overinstall of Windows ME? What do the Dell CDS read that came with the system? I'm not sure if they are FULL RESTORE cds, which you don't want to do unless they give you an option of just reinstalling the operating system, not putting it back to original factory condition, which means you'd lose all of the files.

The other option is to take the drive out and slave it to another computer, burn your data, and go from there.