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Please Help! Unable to remove virus (New)

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k-rol's Avatar
Computer Specs
Junior Member with 2 posts.
  
Join Date: Nov 2006
Experience: Intermediate
07-Nov-2006, 01:48 PM #1
Please Help! Unable to remove virus
Hi,

My anti-virus is unable to remove some viruses that it has found in my computer. Could you please help me locating them?

Thanks in advance!!




Logfile of HijackThis v1.99.1
Scan saved at 18:42:01, on 05/11/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Arquivos de programas\Roxio\GoBack\GBPoll.exe
C:\ARQUIV~1\NORTON~2\NORTON~2\GHOSTS~2.EXE
C:\Arquivos de programas\Arquivos comuns\Microsoft Shared\VS7Debug\mdm.exe
C:\Arquivos de programas\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Arquivos de programas\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\ARQUIV~1\NORTON~2\SPEEDD~1\nopdb.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\htpatch.exe
C:\Arquivos de programas\Arquivos comuns\Real\Update_OB\realsched.exe
C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\LXSUPMON.EXE
C:\Arquivos de programas\iTunes\iTunesHelper.exe
C:\Arquivos de programas\QuickTime\qttask.exe
C:\Arquivos de programas\Java\jre1.5.0_03\bin\jusched.exe
C:\Arquivos de programas\iPod\bin\iPodService.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Arquivos de programas\MSN Messenger\msnmsgr.exe
C:\Arquivos de programas\Roxio\GoBack\GBTray.exe
C:\Arquivos de programas\Internet Explorer\iexplore.exe
C:\Arquivos de programas\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\svchost.exe
C:\Arquivos de programas\Windows Media Player\wmplayer.exe
C:\ARQUIV~1\FREEDO~1\fdm.exe
C:\Arquivos de programas\Messenger\msmsgs.exe
C:\Arquivos de programas\WinRAR\WinRAR.exe
C:\DOCUME~1\PROPRI~1\CONFIG~1\Temp\Rar$EX00.297\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://www.orkut.com/
O2 - BHO: Megaupload Toolbar - {4E7BD74F-2B8D-469E-CCB0-B130EEDBE97C} -
C:\ARQUIV~1\MEGAUP~1\MEGAUP~1.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Arquivos
de programas\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} -
C:\ARQUIV~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: ohb - {5ED7D3DE-6DBE-4516-8712-01B1B64B7057} -
C:\WINDOWS\system32\SearchEnhancer\nsa300.dll
O2 - BHO: ohb - {5ED7D3DE-6DBE-4516-8712-436325722327} -
C:\WINDOWS\system32\SmartShopper\SmartShopper0.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} -
C:\ARQUIV~1\SPYWAR~1\tools\iesdpb.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Arquivos
de programas\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O2 - BHO: FDMIECookiesBHO Class - {CC59E0F9-7E43-44FA-9FAA-8377850BF205} -
C:\Arquivos de programas\Free Download Manager\iefdmcks.dll
O2 - BHO: Banner Rotator - {E954DB82-1533-4714-92F2-59C98D5C18CC} -
C:\WINDOWS\system32\brrotate.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} -
C:\Arquivos de programas\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Megaupload Toolbar - {4E7BD74F-2B8D-469E-CCB0-B130EEDBE97C} -
C:\ARQUIV~1\MEGAUP~1\MEGAUP~1.DLL
O4 - HKLM\..\Run: [HTpatch] C:\WINDOWS\htpatch.exe
O4 - HKLM\..\Run: [Windows] system.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Arquivos de programas\Arquivos
comuns\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [ccApp] "C:\Arquivos de programas\Arquivos comuns\Symantec
Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Arquivos de programas\Arquivos
comuns\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor]
C:\ARQUIV~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [PrinTray]
C:\WINDOWS\System32\spool\DRIVERS\W32X86\2\printray.exe
O4 - HKLM\..\Run: [LXSUPMON] C:\WINDOWS\system32\LXSUPMON.EXE RUN
O4 - HKLM\..\Run: [iTunesHelper] "C:\Arquivos de
programas\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Arquivos de
programas\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Arquivos de
programas\Java\jre1.5.0_03\bin\jusched.exe
O4 - HKLM\..\Run: [adstart] "iexplore.exe" "http://iesettingsupdate"
O4 - HKLM\..\RunServices: [Windows] system.exe
O4 - HKCU\..\Run: [MessengerPlus3] "C:\Arquivos de programas\Messenger Plus!
3\MsgPlus.exe" /WinStart
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Arquivos de programas\MSN
Messenger\msnmsgr.exe" /background
O4 - Global Startup: GoBack.lnk = C:\Arquivos de
programas\Roxio\GoBack\GBTray.exe
O4 - Global Startup: Utility Tray.lnk = C:\WINDOWS\system32\sistray.exe
O8 - Extra context menu item: Download all with Free Download Manager -
file://C:\Arquivos de programas\Free Download Manager\dlall.htm
O8 - Extra context menu item: Download selected with Free Download Manager -
file://C:\Arquivos de programas\Free Download Manager\dlselected.htm
O8 - Extra context menu item: Download with Free Download Manager -
file://C:\Arquivos de programas\Free Download Manager\dllink.htm
O8 - Extra context menu item: E&xportar para o Microsoft Excel -
res://C:\ARQUIV~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} -
C:\ARQUIV~1\SPYWAR~1\tools\iesdpb.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
C:\Arquivos de programas\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de
programas\Messenger\msmsgs.exe
O14 - IERESET.INF:
SEARCH_PAGE_URL=&http://home.microsoft.com/intl/br/access/allinone.asp
O17 -
HKLM\System\CCS\Services\Tcpip\..\{9A7AAB19-C9DA-4C27-BA7A-67641CEAD71A}:
NameServer = 200.149.55.142 200.165.132.155
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} -
C:\ARQUIV~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} -
C:\ARQUIV~1\MSNMES~1\MSGRAP~1.DLL
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation -
C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec
Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec
Shared\ccPwdSvc.exe
O23 - Service: GBPoll - Roxio, Inc. - C:\Arquivos de
programas\Roxio\GoBack\GBPoll.exe
O23 - Service: GhostStartService - Symantec Corporation -
C:\ARQUIV~1\NORTON~2\NORTON~2\GHOSTS~2.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision
Corporation - C:\Arquivos de programas\Arquivos
comuns\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Arquivos de
programas\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. -
C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Serviço de Auto-Protect do Norton AntiVirus (navapsvc) -
Symantec Corporation - C:\Arquivos de programas\Norton SystemWorks\Norton
AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec
Corporation - C:\Arquivos de programas\Norton SystemWorks\Norton
Utilities\NPROTECT.EXE
O23 - Service: PACSPTISVR - Unknown owner - C:\Arquivos de
programas\Arquivos comuns\Sony Shared\AVLib\Pacsptisvr.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation -
C:\ARQUIV~1\ARQUIV~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec
Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec
Shared\SNDSrvc.exe
O23 - Service: Speed Disk service - Symantec Corporation -
C:\ARQUIV~1\NORTON~2\SPEEDD~1\nopdb.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Arquivos
de programas\Arquivos comuns\Sony Shared\AVLib\Sptisrv.exe
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bonk's Avatar
Account Disabled with 11,098 posts.
  
Join Date: Sep 2005
Location: Krypton
Experience: Ask My Computer It Knows Everything
07-Nov-2006, 01:55 PM #2
Welcome,

Your HijackThis is in a Unsafe place for making backups please move it to your C drive and post a fresh log.

Before you post a HijackThis log


Important: Create a folder on the C: drive called C:\HJT.
You can do this by going to My Computer (Windows key+e) then double click on C: then right click and select New then Folder and name it HJT.
Unzip HijackThis into this folder. Please delete the old copy (including the zip copy) so it can't be used.
If required a tutorial is here = HijackThis Folder Tutorial
cybertech's Avatar
Computer Specs
Moderator with 68,815 posts.
  
Join Date: Apr 2002
Location: Washington State
07-Nov-2006, 03:20 PM #3
Also run HijackThis and click Open the Misc Tools section
Click Open Uninstall Manager, Save list and save the log to your Desktop.
A list of programs will open in Notepad. Post the contents of the log here in your next reply.
k-rol's Avatar
Computer Specs
Junior Member with 2 posts.
  
Join Date: Nov 2006
Experience: Intermediate
08-Nov-2006, 10:33 AM #4
ok...


Logfile of HijackThis v1.99.1
Scan saved at 13:26:05, on 08/11/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\htpatch.exe
C:\Arquivos de programas\Arquivos comuns\Real\Update_OB\realsched.exe
C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\LXSUPMON.EXE
C:\Arquivos de programas\iTunes\iTunesHelper.exe
C:\Arquivos de programas\QuickTime\qttask.exe
C:\Arquivos de programas\Java\jre1.5.0_03\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Arquivos de programas\MSN Messenger\msnmsgr.exe
C:\Arquivos de programas\Roxio\GoBack\GBTray.exe
C:\Arquivos de programas\Internet Explorer\iexplore.exe
C:\Arquivos de programas\Roxio\GoBack\GBPoll.exe
C:\ARQUIV~1\NORTON~2\NORTON~2\GHOSTS~2.EXE
C:\Arquivos de programas\Arquivos comuns\Microsoft Shared\VS7Debug\mdm.exe
C:\Arquivos de programas\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Arquivos de programas\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\ARQUIV~1\NORTON~2\SPEEDD~1\nopdb.exe
C:\WINDOWS\system32\svchost.exe
C:\Arquivos de programas\iPod\bin\iPodService.exe
C:\Arquivos de programas\Messenger\msmsgs.exe
C:\Arquivos de programas\WinRAR\WinRAR.exe
C:\DOCUME~1\PROPRI~1\CONFIG~1\Temp\Rar$EX00.656\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.orkut.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 80.96.146.136:6588
O2 - BHO: Megaupload Toolbar - {4E7BD74F-2B8D-469E-CCB0-B130EEDBE97C} - C:\ARQUIV~1\MEGAUP~1\MEGAUP~1.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Arquivos de programas\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\ARQUIV~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: ohb - {5ED7D3DE-6DBE-4516-8712-01B1B64B7057} - C:\WINDOWS\system32\SearchEnhancer\nsa300.dll
O2 - BHO: ohb - {5ED7D3DE-6DBE-4516-8712-436325722327} - C:\WINDOWS\system32\SmartShopper\SmartShopper0.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\ARQUIV~1\SPYWAR~1\tools\iesdpb.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Arquivos de programas\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O2 - BHO: FDMIECookiesBHO Class - {CC59E0F9-7E43-44FA-9FAA-8377850BF205} - C:\Arquivos de programas\Free Download Manager\iefdmcks.dll
O2 - BHO: Banner Rotator - {E954DB82-1533-4714-92F2-59C98D5C18CC} - C:\WINDOWS\system32\brrotate.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Arquivos de programas\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Megaupload Toolbar - {4E7BD74F-2B8D-469E-CCB0-B130EEDBE97C} - C:\ARQUIV~1\MEGAUP~1\MEGAUP~1.DLL
O4 - HKLM\..\Run: [HTpatch] C:\WINDOWS\htpatch.exe
O4 - HKLM\..\Run: [Windows] system.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Arquivos de programas\Arquivos comuns\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [ccApp] "C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\ARQUIV~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\2\printray.exe
O4 - HKLM\..\Run: [LXSUPMON] C:\WINDOWS\system32\LXSUPMON.EXE RUN
O4 - HKLM\..\Run: [iTunesHelper] "C:\Arquivos de programas\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Arquivos de programas\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Arquivos de programas\Java\jre1.5.0_03\bin\jusched.exe
O4 - HKLM\..\Run: [adstart] "iexplore.exe" "http://iesettingsupdate"
O4 - HKLM\..\RunServices: [Windows] system.exe
O4 - HKCU\..\Run: [MessengerPlus3] "C:\Arquivos de programas\Messenger Plus! 3\MsgPlus.exe" /WinStart
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Arquivos de programas\MSN Messenger\msnmsgr.exe" /background
O4 - Global Startup: GoBack.lnk = C:\Arquivos de programas\Roxio\GoBack\GBTray.exe
O4 - Global Startup: Utility Tray.lnk = C:\WINDOWS\system32\sistray.exe
O8 - Extra context menu item: Download all with Free Download Manager - file://C:\Arquivos de programas\Free Download Manager\dlall.htm
O8 - Extra context menu item: Download selected with Free Download Manager - file://C:\Arquivos de programas\Free Download Manager\dlselected.htm
O8 - Extra context menu item: Download with Free Download Manager - file://C:\Arquivos de programas\Free Download Manager\dllink.htm
O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\ARQUIV~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\ARQUIV~1\SPYWAR~1\tools\iesdpb.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe
O14 - IERESET.INF: SEARCH_PAGE_URL=&http://home.microsoft.com/intl/br/access/allinone.asp
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\ARQUIV~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\ARQUIV~1\MSNMES~1\MSGRAP~1.DLL
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccPwdSvc.exe
O23 - Service: GBPoll - Roxio, Inc. - C:\Arquivos de programas\Roxio\GoBack\GBPoll.exe
O23 - Service: GhostStartService - Symantec Corporation - C:\ARQUIV~1\NORTON~2\NORTON~2\GHOSTS~2.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Arquivos de programas\Arquivos comuns\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Arquivos de programas\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Serviço de Auto-Protect do Norton AntiVirus (navapsvc) - Symantec Corporation - C:\Arquivos de programas\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Arquivos de programas\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: PACSPTISVR - Unknown owner - C:\Arquivos de programas\Arquivos comuns\Sony Shared\AVLib\Pacsptisvr.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\ARQUIV~1\ARQUIV~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\SNDSrvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\ARQUIV~1\NORTON~2\SPEEDD~1\nopdb.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Arquivos de programas\Arquivos comuns\Sony Shared\AVLib\Sptisrv.exe


thanks
cybertech's Avatar
Computer Specs
Moderator with 68,815 posts.
  
Join Date: Apr 2002
Location: Washington State
08-Nov-2006, 12:54 PM #5
Please move hijackthis.exe into a permanent folder.

To create a permanent folder click My Computer, then C:\
In the menu bar click on File, New, Folder.
That will create a folder named New Folder, which you can rename to "HJT" or "HijackThis". Now you have C:\HJT\ folder.
Put your HijackThis.exe into that folder


Quote:
Originally Posted by cybertech
Also run HijackThis and click Open the Misc Tools section
Click Open Uninstall Manager, Save list and save the log to your Desktop.
A list of programs will open in Notepad. Post the contents of the log here in your next reply.
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