[chip718]

Hi. I was wondering if someone could take a look at my HJT log. My PC is running really sluggish lately. I see a few entries that look fishy. Especially:

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O11 - Options group: [INTERNATIONAL] International*

Thanks in advance for any info.

Logfile of HijackThis v1.99.1
Scan saved at 10:58:46 AM, on 3/17/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16414)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\Ati2evxx.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Sygate\SPF\smc.exe
C:\WINNT\system32\Ati2evxx.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\Explorer.EXE
C:\WINNT\system32\CTHELPER.EXE
C:\Program Files\Logitech\iTouch\iTouch.exe
C:\$ISR\$APP\ISRMonitor.exe
C:\Program Files\Common Files\AOL\1141669116\ee\AOLSoftware.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\$ISR\0\ISRService.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\wwSecure.exe
C:\Program Files\APC\APC PowerChute Personal Edition\apcsystray.exe
C:\Program Files\Raxco\PerfectDisk\PDSched.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\AcroRd32.exe
C:\WINNT\system32\msiexec.exe
C:\Program Files\America Online 9.0\waol.exe
C:\Program Files\America Online 9.0\shellmon.exe
C:\Program Files\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.net
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\fgiebar.dll
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\Sygate\SPF\smc.exe -startgui
O4 - HKLM\..\Run: [ISR_MONITOR] C:\$ISR\$APP\ISRMonitor.exe
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1141669116\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files\America Online 9.0\AOL.EXE" -b
O4 - HKCU\..\RunOnce: [Index Washer] C:\Program Files\Webroot\Washer\WashIdx.exe "Owner"
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: APC UPS Status.lnk = C:\Program Files\APC\APC PowerChute Personal Edition\Display.exe
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: Download All by FlashGet - C:\Program Files\FlashGet\jc_all.htm
O8 - Extra context menu item: Download using FlashGet - C:\Program Files\FlashGet\jc_link.htm
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O11 - Options group: [INTERNATIONAL] International*
O14 - IERESET.INF: START_PAGE_URL=http://www.aol.com
O15 - Trusted Zone: *.amazon.com
O15 - Trusted Zone: *.apple.com
O15 - Trusted Zone: *.gateway.com
O15 - Trusted Zone: *.hushmail.com
O15 - Trusted Zone: *.macromedia.com
O15 - Trusted Zone: *.napster.com
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - https://activatemydsl.verizon.net/sd...ad/tgctlcm.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1120680419203
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1143494315390
O20 - Winlogon Notify: WgaLogon - C:\WINNT\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINNT\system32\WPDShServiceObj.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: APC UPS Service - American Power Conversion Corporation - C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINNT\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINNT\system32\ati2sgag.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: FirstDefense-ISR Service (ISRService) - Raxco Software, Inc. - C:\$ISR\0\ISRService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
O23 - Service: PDScheduler (PDSched) - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDSched.exe
O23 - Service: Sygate Personal Firewall Pro (SmcService) - Sygate Technologies, Inc. - C:\Program Files\Sygate\SPF\smc.exe
O23 - Service: Washer Security Access (wwSecSvc) - Webroot Software, Inc. - C:\WINNT\system32\wwSecure.exe

[Byteman]

Hi, Those entries are standard to see in HJT logs, they were from recent Windows Updates to SP 2, I don't have any other info on them but can tell you it is not neccessary or advised to fix them with Hijackthis....quite often, HJT shows these but the files are there, just not active at present.

The rest looks OK as far as anything bad.

You must have had some Norton products installed, I see Live Update in the log, and you are using AVG Antivirus, what can you tell me about Norton- is it uninstalled and you are not going to use it again, or is it
set to not be running when Windows is?

[chip718]

Thanks so much for your reply. I am glad to hear that my log was clean. Yes. I did install Norton Anti-virus a few months ago. After the install the program was giving my system noting but problems, so I uninstalled it and started using AVG.

Thanks again for your help.

[Byteman]

Hi, Then you need to go back into Control Panel> and Add/Remove programs, and uninstall the other parts of the Norton product.

Symantec or Norton Live Update

There might be others, too.

If you post the list as below I can take a look to see which.

Open Hijack This and click on the "Open the Misc Tools Section" button. Click on the "Open Uninstall Manager" button. Click the "Save List" botton. Copy and paste that list here please.

I have to leave for a half hour or so, but I will check back here.

[chip718]

Thanks again. Heres the list:

Ad-Aware SE Professional
Adobe Bridge 1.0
Adobe Common File Installer
Adobe Help Center 1.0
Adobe Photoshop 7.0
Adobe Photoshop CS2
Adobe Reader 7.0.9
Adobe Stock Photos 1.0
Adobe SVG Viewer 3.0
Adobe Type Manager Deluxe 4.1
Ahead Nero BurnRights
Alien Skin Eye Candy 5 Textures
Allofmp3 Explorer
America Online (Choose which version to remove)
American Greetings CreataCard
AOL Coach Version 2.0(Build:20041026.5 en)
AOL Deskbar
AOL Spyware Protection
AOL Toolbar
AOL Uninstaller (Choose which Products to Remove)
AOL You've Got Pictures Screensaver
APC PowerChute Personal Edition
a-squared Free 2.0
ATI Control Panel
ATI Display Driver
Audacity 1.0.0
AVG Free Edition
AviSynth 2.5
Bejeweled 2 Deluxe 1.0
Brain Booster
Canon Camera Access Library
Canon Camera Support Core Library
Canon Camera Window DC_DV 5 for ZoomBrowser EX
Canon Camera Window DC_DV 6 for ZoomBrowser EX
Canon Camera Window MC 6 for ZoomBrowser EX
Canon G.726 WMP-Decoder
Canon MovieEdit Task for ZoomBrowser EX
Canon MP Drivers
Canon MP Toolbox 4.1.1.0.mp10
Canon RAW Image Task for ZoomBrowser EX
Canon RemoteCapture Task for ZoomBrowser EX
Canon Utilities Easy-PhotoPrint
Canon Utilities Easy-PhotoPrint Plus
Canon Utilities EOS Utility
Canon Utilities PhotoStitch
Canon Utilities ZoomBrowser EX
CCleaner (remove only)
Citi Virtual Account Numbers
CodeStuff Starter
CorelDRAW Graphics Suite X3
Creative Driver
DoMore
DVArchive V3.1
DVD
DVD Decrypter (Remove Only)
DVD Shrink 3.2
DVDFab Decrypter 2.9.3.2
DVDFab Gold 2.82
DVDFab Platinum 3.0.8.6
DVD-lab PRO 1.53
Dynomite Deluxe 2.56k
EN
EVEREST Professional v1.51
Final Draft 7
FlashGet(JetCar)
FontNav
Gateway Ink Monitor
Gateway Rhapsody
Google Earth
HijackThis 1.99.1
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows XP (KB914440)
Hotfix for Windows XP (KB915865)
Hotfix for Windows XP (KB926239)
iISystem Wiper 2.4.1
Intel(R) 537EP Data Fax Modem
Intel(R) Active Monitor
Intel(R) PRO Network Adapters and Drivers
Intel(R) PROSet
InterActual Player
iPod for Windows 2006-01-10
iPod Update 2004-04-28
iTunes
Java 2 Runtime Environment, SE v1.4.2
Learn2 Player (Uninstall Only)
Logitech Desktop Messenger
Logitech Harmony Remote Client
Logitech iTouch Software
Logitech MouseWare 9.79.1
Macromedia Dreamweaver 8
Macromedia Dreamweaver MX 2004
Macromedia Extension Manager
Macromedia Fireworks 8
Macromedia Fireworks MX 2004
Macromedia Flash MX 2004
Macromedia Flash Player 8
MacromediaDreamweaver MX
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB886903)
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Data Access Components KB870669
Microsoft Encarta Encyclopedia Standard 2005
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Learning and Research Plus Support Files
Microsoft Money 2005
Microsoft National Language Support Downlevel APIs
Microsoft Picture It! Premium 10
Microsoft Streets and Trips 2005
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Web Publishing Wizard 1.52
Microsoft Word 2002
Microsoft Works
Microsoft Works 2005 Setup Launcher
Microsoft Works Suite Add-in for Microsoft Word
Mozilla Firefox (0.9.3)
MSN
MSN Internet Software
MSN Messenger 5.0
MSN Music Assistant
MSXML 4.0 SP2 (KB925672)
MSXML 4.0 SP2 (KB927978)
Musicmatch® Jukebox
Napster
Napster Burn Engine
Nero Digital
Nero OEM
PC-Doctor for Windows
PerfectDisk
Poopli Updater v.1.0.300
PrintMaster
Pure Networks Port Magic
Quicken 2004
QuickTime
RealPlayer
ResumeMaker
Roxio Burn Engine
Samsung CamCorder Driver
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 7 (KB928090)
Security Update for Windows Internet Explorer 7 (KB929969)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB883939)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB896688)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899588)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB903235)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB905915)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB908531)
Security Update for Windows XP (KB911280)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911567)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912812)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913446)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB916281)
Security Update for Windows XP (KB917159)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB918899)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920214)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921398)
Security Update for Windows XP (KB921883)
Security Update for Windows XP (KB922616)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923694)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925486)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Shockwave
Spybot - Search & Destroy 1.4
SpywareBlaster v3.5.1
SpywareGuard v2.2
SureThing CD Labeler Deluxe 4
Sygate Personal Firewall Pro
TopStyle (Version 2.5)
TPP Storage Driver Installation
tunebite 2.2.0.3
TurboTax Deluxe Deduction Maximizer 2006
TurboTax ItsDeductible 2006
Ulead DVD MovieFactory 3 Disc Creator Trial
Ulead Photo Express 4.0 SE
Ulead VideoStudio 7 SE DVD
Update for Windows XP (KB894391)
Update for Windows XP (KB896727)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB904942)
Update for Windows XP (KB910437)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update for Windows XP (KB929338)
Update for Windows XP (KB931836)
Update Manager
USB Storage Adapter (TPP)
USB Storage Adapter V2 (TPP)
USB Storage Adapter V3 (TPP)
VBA
Verizon Broadband Toolbar
Verizon Online Help & Support
Verizon Servicepoint 1.3.21
VideoReDo/Plus Version 2-2-1-445
Viewpoint Media Player
WexTech AnswerWorks
Window Washer
Windows Genuine Advantage v1.3.0254.0
Windows Installer 3.1 (KB893803)
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 7
Windows Media Encoder 9 Series
Windows Media Encoder 9 Series
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player 11
Windows XP Hotfix - KB834707
Windows XP Hotfix - KB867282
Windows XP Hotfix - KB873333
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB885884
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890047
Windows XP Hotfix - KB890175
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB890923
Windows XP Hotfix - KB891781
Windows XP Hotfix - KB893066
Windows XP Hotfix - KB893086
Windows XP Service Pack 2
Xara3D6
Yahoo! Toolbar

[Byteman]

Hi, I think the Symantec items are OK, now that I have this list...since your computer probably came with PC Doctor which is from Symantec. I am not 100% sure it uses Live Update, but, for now leave things as they are, it can't hurt anything.


As soon as I have time, I will try to look up info for you and post it here, but it may not be tonite!

[chip718]

No problem. Thanks again for all your info. Have a happy St. Pats!