[beenthere7659]

Screenshot did not load?

[Cookiegal]

I think the regedit problem may be due to file associations. Please save the following xp_regfile.zip to your desktop. Unzipt it and double-click on the xp_regfile.reg file and allow it to enter into the registry.

http://www.dougknox.com/xp/fileassoc/xp_regfile.zip

After doing that, try opening the registry editor again by Start - Run - type in regedit and click OK.

[Cookiegal]

No, your screenshot did not attach.

[beenthere7659]

Thanks for continuing to help-

My computor was freshly rebooted. Recall the Windows pop up doesn't appear to begin until I have opended Outlook.

So, I loaded xp_regfe.zip -- see screenshot
Then I opened it -- see screenshot before opening Outlook for the first time.
then I opened Outlook and the pop ups started.
Then I opened it again,-- see screenshot after opening Outlook

I have no idea if that made any difference and hope I have followed your instructions properly.

[Cookiegal]

I deleted the screenshots as they were way too big with huge white spaces. Please resize your screenshots before uploading them.

This had nothing to do with Outlook.

It looks like you tried to run the regfix file from the zipped file without unzipping it. You need to unzip the file to your desktop and then double-click the file with the .reg extension.

This was to enable you to open regedit (the registry editor).

[beenthere7659]

I am virgin in this area. Please suggest appropriate sizing.

[Cookiegal]

A standard photo size of around 640 x 480 or smaller is good.

[beenthere7659]

xp_regfile.zip I have this icon on my desk top.
I dbl click it and get xp_regfile.reg
That brings up a file download security warning-- I click RUN
And get Reg Editor, "Are you sure you want to add the information... I click YES
And get, "Information in C:... ... has been successfully entered into the registry
I click OK and the string ends.

I go back to the desktop and right click the xp_regfile.zip
It brings up a menu with nothing about unzipping.

What am I doing wrong?

[beenthere7659]

How's this?

[Rollin' Rog]

I'm not sure what we are troubleshooting here.

Installer problems?

Have you tried updating to the latest "standalone" version I linked to before?

MS errors will be reflected in the Event Viewer, either the System or Applications log depending on whether it was an Applications or driver error.

>>> for Outlook issues -- what installlation media was originally used? It may need to be reinstalled. My suspicion is that you have gotten an update from Windows update that is failing to install.

>> as for this "Information in C:... ... has been successfully entered into the registry" that should mean the action completed successfully.

You should now be able to run regedit.

[beenthere7659]

I ran regedit just now. Screenshot attached. What am I looking for?
***
Regarding cleanboot and stand alone install. Your instructions (reference #137 4/27) covered "if no problems occur"... The problem DID occur. Is there something to gain from that?
***
Further discussion about the problem---

After booting, the "Windows Installer "Preparing to install" pane does not begin cycling until I open Outlook. Once I open Outlook the pane pops up whereever I am. (4 times as I have typed this paragraph.)

If you have the patience, I'll follow your best judgement, but I need you to hold my hand and guide step by step. Cookiegal appears to have successfully guided me through to eliminate the virus problem. I'll be satisfied if I can get Outlook to behave.

Thanks in advance-- Beenthere 7659

[Rollin' Rog]

First, running regedit let's see if there are any installer policies present:

Navigate to:

[HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer]

Make sure that you do not have this key value present in the right pane of the installer key

Name: DisableMSI
Type: REG_DWORD (DWORD Value)
Value: (0 = default, 1 = admin only, 2 = disabled)

>> If you do, right click on it and delete it.




Next, let's create our own logging policy.


Download and unzip the attached file. To unzip it, RIGHT click on it and select "extract" from the context menu.

Once it is extracted, run it and confirm the merge to the registry. You should get the "successful" message as before.

Now do something you may need to try more than once that invokes the installer.

After that does its thing, whatever it does, run %temp% to open the temporary directory.

Now search again for msi*.log and see if any are found.

Upload the last one here as an attachment.

[beenthere7659]

I opened the link you suggested and got (see screenshot). Saw nothing on right of screen thqat looked like "Disable..." but was not sure how to proceed????

[Cookiegal]

You've entered the registry key into a search engine. Rog is asking you to look in your registry of your computer.

I think we'd better create a back-up of the registry first in case you make a mistake.

Please go to Start - Run and copy and paste the following and then click OK:

regedit /e c:\registrybackup.reg

It won't appear to be doing anything and that's normal. Your mouse pointer may turn to an hour glass for a minute.

When it no longer has the hour glass, check in your C drive to be sure you have a file called registrybackup.reg before continuing. If you do not see that file, please let me know.


You can still go ahead an do the following, even if you can't find the registry backup as it will just export a key and not make any changes.

Please go to Start - Run and copy and paste the following and then click OK:

regedit /e C:\look.txt "HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer"

Now go to C: and look for the C:\look.txt file. Open it with Notepad and copy and paste the entire contents here.

[beenthere7659]

Registrybackup.reg was found.

C:\look.txt..... pasted below
***

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer]
"AlwaysInstallElevated"=dword:00000001

[HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer\AlwaysInst allElevated]
@=dword:00000001