[Cookiegal]

When attaching screen shots, please resize them first as they are way too large and cause display problems.

I need you to check a key in the registry. NOTE: We are not changing or deleting anything, we are just looking.

Go to Start - Run - type Regedit and then click OK to open the registry editor.

Click the following registry hive in the left pane so it's highlighted in blue:

HKEY_CLASSES_ROOT

Click on Edit in the toolbar across the top and then click Permissions in the drop down menu.

Click SYSTEM under Group or user names to highlight it in blue and tell me what boxes are checked under Allow please.

[beenthere7659]

Instructions followed up to--"System" was not an alternative - Only "everyne"
I read help under MS Paint. Did not find how to drag size but did change size specs. Did it work?

BTW-- The only time I see the attachments is AFTER I have posted the message. Is there a way to know they are attached BEFORE posting?

[Cookiegal]

The size of that screenshot seems fine.

There should be more than just "Everyone" listed there so it looks like something has altered or damaged the registry.

Follow the instructions in this article to repair it.

http://support.microsoft.com/kb/315353

But first, create a backup of the registry by doing the following:

Please go to Start - Run and copy and paste the following and then click OK:

regedit /e c:\registrybackup.reg

It won't appear to be doing anything and that's normal. Your mouse pointer may turn to an hour glass for a minute.

When it no longer has the hour glass, check in your C drive to be sure you have a file called registrybackup.reg before continuing. If you do not see that file, please let me know before doing anything else.


I also suggest that you back up any important data, photos, etc. before doing this as a precaution.

[beenthere7659]

Registry repair done as directed.
Both boxes are checked under "ALLOW"

[Cookiegal]

Can you post a screen shot for me please?

[beenthere7659]

Sorry-- We had guests

[beenthere7659]

Are my responses too slow or too klutzy?
Things appear to have improved, but the Free AVG keeps telling me I have virus indications. I keep setting it aside waiting for the next instructions from you.

[Cookiegal]

Please tell me what files AVG is flagging as infected. Post the log if you can.

[Cookiegal]

Also, please do this:

Log on to your computer as an the administrator. You will have to do this in safe mode as you cannot log in as administrator in normal mode.

Go back to the same MS article and carry out steps 1 - 5 only.

Then reboot the computer.


Then try to uninstall the older versions of Java again and let me know if you're successful please.

[beenthere7659]

I misread the label on the pesky popup in the lower right. NOT AVG rather AVSystem. The files is lists as spyware flash by too quickly. The last one is "Comet Systems". There appears to be no way to print our or copy a list. It appears to me AVS is trying to force me to buy their software.

Avter going through the MS steps as administrator I attempted to remove the old JAVA files in both safe and normal mode logged on as Administrator. No luck. Screenshot is attached.See next message

I ran a full scan using Free AVG and received a clean report, i.s. nothreats found.

Thus- It appears the only problems left are Old JAVA, and the "false"(?) AVSystems popup. "Add/remove Programs" doesn't show any "AVSystems". OH-- And the "MSN Search Toolbar" note in the tool tray that produces a pane I sent a picture of some time ago.

[beenthere7659]

Sorry used wrong message format to add attachments.

[beenthere7659]

I can't download MSN Toolbar?

[Cookiegal]

Go to this link and follow method 2 to reinstall the Windows Installer:

http://support.microsoft.com/kb/315346

Let me know how it goes.

[beenthere7659]

This screen comes up when the popup is clicked on "block threats"

[Cookiegal]

Follow these steps to uninstall Combofix and tools used in the removal of malware

• Click START then RUN
• Now type Combofix /u in the runbox and click OK. Note the space between the X and the U, it needs to be there.
  

Please visit Combofix Guide & Instructions for instructions for downloading and running the latest version of ComboFix. Then scan and post the log please.