[JSntgRvr]

Hi, jeff1111

The last Mnidumps sent were for April 21, 2008. See if you can sort these by date and send me at least the latest six (6).

Rightclick on an empty space in the C:\WINDOWS\Minidump folder and select New -> Folder. Name it Dump. Then drag and drop the Minidumps files you will send me into this new folder. Once done, rightclick on the Dump folder -> Send to -> compressed (zipped) folder. Include this .zip folder in your next reply.

This may sound odd, but if it isn't cause by a driver, then the issue may be faulty memory modules.

[jeff1111]

Hi,
Attached is the zipfolder of the minidump files, it looks like there are no new ones since April 21 but I included 8 of the most recent.

Would the problem with memory you described cause the browseui.dll corruption, as this is still occurring too.

Thanks,
Jeff

[JSntgRvr]

Hi, jeff1111

Although this analysis isn't perfect, it does gives you an idea on what could be wrong. In this case a driver or a corrupted memory.

One of the dump files mentions a nVidia driver as the cause of the crash, the rest shows a problem with a corrupted memory.

I would recommend that you re-load nVidia video drivers and if that does not resolve the issue, the Memory modules must be checked, and perhaps replace. Except for that, there is nothing under software that we can use to resolve the issue. There is a program most people use to check their memory modules, but then again is not a perfect science.

You can download Memtest from here:

http://hcidesign.com/memtest/

Read the Manual. Accordingly, the more time you allow this program to run, the better results.

Test it overnight and let me know the outcome.

[jeff1111]

Where do I find the Nvidia drivers?

I ran the memory test and it ran for about an hour and the system locked up. No errors were found at that point. I then tried to run it overnight but the computer rebooted around 3am with the browseui.dll problem so that test also failed to complete.

Something must still be causing that browseui.dll file to reset or corrupt, I am not sure.

Thanks,
Jeff

[JSntgRvr]

Download the enclosed folder. Save and extract its contents to the desktop. It is a batch file, Filelist.bat.. Once extracted, doubleclick on the Filelist.bat file and attach the report it will produce to a reply.

[jeff1111]

Ran that file, the report is attached.

Thanks,
Jeff

[JSntgRvr]

Hi, jeff1111

The browseui.dll running still an older version.

Please download the enclosed folder. Save and extract its contents to the desktop. It is a batch file, JDelTmp.bat. Do not run this file yet. We will do it in Safe Mode.

Please download and install the following Update:

http://www.microsoft.com/downloads/d...displaylang=en

Please then reboot your computer in Safe Mode by doing the following :

• Restart your computer
• After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
• Instead of Windows loading as normal, the Advanced Options Menu should appear;
• Select the first option, to run Windows in Safe Mode, then press Enter.
• Choose your usual account.

.
Once in Safe Mode, double click on the JDelTmp.bat. The MSDOS windows will remain open for a while. That is normal. Once it closes, restart the computer.

Run the Filelist.bat once again and post its report.

[jeff1111]

The windows download/update would not install, it said i had the wrong version of windows, not sure what that meant.

I did run the JDelTmp.bat in safemode and that ran fine.

I then ran the filelist.bat and the report is attached.


The computer has had the same error a couple of times but the last two days
the browseui.dll file has not had to be restored. Not sure what changed because
before I had to restore that each morning.

Thanks,
Jeff

[JSntgRvr]

Hi, jeff1111

We still have a couple of option we can work with..

1. Set explorer to create minidumps file:

Go to Start and rihht click on My Computer and select Properties. Select the Advanced tab. Under Startup and Recovery set the computer to create Minidumps. See my settings attached.

2. Troubleshoot Windows throughout a Clean Boot.

Clean boot is the process of disabling and removing some programs and drivers from the Windows startup process. This is done to identify and troubleshoot issues occurring with Windows XP.

NOTE: Following these steps may result in loss of some functionality temporarily. Restoring the settings may return the original problem.

To perform a clean boot in Windows XP, follow these steps:

1. Log in as an Administrator or a member of the Administrators group.
2. Click Start, select Run, and type MSConfig.exe in the command line.
3. Click OK.
4. Select the General tab and click Selective Startup.
5. Deselect all the checkboxes except Use Original Boot.ini.
6. Click OK and restart the computer.

Upon restart you will be confronted with a dialogue box warning about running in selective startup. Just ignore that message and put a check in the box by "Don't show me this message or launch the System Configuration Utility when Windows starts" and click "OK". You will not be bothered by the message again.

Hopefully, when you restart the system the problem should be gone. (Attempt at all causes to re create the BSOD issue. If the issue reoccurs, there must be something wrong with the Windows Installation, and you may need to reinstal or repair the Windows XP installation.

If the issue does not appear, then perform the following steps:

1. Click Start, select Run, and type MSConfig.exe in the command line.
2. On the General tab, select the Process SYSTEM.INI File checkbox.
3. Click OK and restart the computer. If the problem reappears, then the issue is with an entry in the System.ini file.
4. If the problem does not reoccurs, then run MSconfig again and select the Process WIN.INI file. Continue with this process until the issue reapears, selecting one of each item such as, Load Startup Items, Load System Services checkboxes.
5. When the issue reappears for any of the selected entries, you will need to edit that particular item.

For example, if the problem reappears after selecting the Win.ini file,click the Win.ini tab in System Configuration Utility as to edit that configuration file. Clear half of the check boxes, ( except for those clearly marked as required) click OK, and then restart your computer. Continue this process until you locate the setting that is causing the issue.

Post back the results with the setting causing the issue, if identified..

[JSntgRvr]

Hi, jeff1111

We still have a couple of options we can work with..

1. Set explorer to create minidumps file:

Go to Start and rihht click on My Computer and select Properties. Select the Advanced tab. Under Startup and Recovery set the computer to create Minidumps. See my settings attached.

2. Troubleshoot Windows throughout a Clean Boot.

Clean boot is the process of disabling and removing some programs and drivers from the Windows startup process. This is done to identify and troubleshoot issues occurring with Windows XP.

NOTE: Following these steps may result in loss of some functionality temporarily. Restoring the settings may return the original problem.

To perform a clean boot in Windows XP, follow these steps:

1. Log in as an Administrator or a member of the Administrators group.
2. Click Start, select Run, and type MSConfig.exe in the command line.
3. Click OK.
4. Select the General tab and click Selective Startup.
5. Deselect all the checkboxes except Use Original Boot.ini.
6. Click OK and restart the computer.

Upon restart you will be confronted with a dialogue box warning about running in selective startup. Just ignore that message and put a check in the box by "Don't show me this message or launch the System Configuration Utility when Windows starts" and click "OK". You will not be bothered by the message again.

Hopefully, when you restart the system the problem should be gone. (Attempt at all causes to re create the BSOD issue. If the issue reoccurs, there must be something wrong with the Windows Installation, and you may need to reinstal or repair the Windows XP installation.

If the issue does not appear, then perform the following steps:

1. Click Start, select Run, and type MSConfig.exe in the command line.
2. On the General tab, select the Process SYSTEM.INI File checkbox.
3. Click OK and restart the computer. If the problem reappears, then the issue is with an entry in the System.ini file.
4. If the problem does not reoccurs, then run MSconfig again and select the Process WIN.INI file. Continue with this process until the issue reapears, selecting one of each item such as, Load Startup Items, Load System Services checkboxes.
5. When the issue reappears for any of the selected entries, you will need to edit that particular item.

For example, if the problem reappears after selecting the Win.ini file,click the Win.ini tab in System Configuration Utility as to edit that configuration file. Clear half of the check boxes, ( except for those clearly marked as required) click OK, and then restart your computer. Continue this process until you locate the setting that is causing the issue.

Post back the results with the setting causing the issue, if identified..

[jeff1111]

I tried each of these steps but could not find
anything that would cause the problem.

The computer has been running a bit better, has
only frozen or shut down a couple times, usually
for no specific reason. Sometimes it has happened
even just when sitting idle. The browseui.dll problem
seems to have gone away though.

please let me know if there is anything else I can do
or try.

Thanks,
Jeff

[JSntgRvr]

If you set explorer to create minidumps files, the check the minidump folder for new entries, zip and post them. Is the only way we can have an idea on the reasons for a crash.

[jeff1111]

I did set the minidumps and have included two I found that were recent in the zip file attached.

Thanks,
Jeff

[JSntgRvr]

I am enclosing the analysis on both files. All seem to indicate problems with your memory modules. You will need to take the machine to a tech to perform an on-site diagnostic and replace the memory modules if found faulty.

[jeff1111]

Thank you, I'll have it checked out.
I appreciate all the help you have given over the past
couple of weeks.

sincerely,
Jeff