[Yonce]

I'm running xp home on a Dell Dimension 2400

I think my registry or something has been changed. While I was running a video conversion program, I saw a small window open briefly that said "personal settings changed" this happened 3 or 4 times.

The first thing I did was disable my network connection. I tried to do a system restore but it was frozen. Now my computer hiccups every 10 seconds, the desktop icons disappear, all windows close and a warning window comes up that says

"Windows - No Disc
Exception Processing Message c0000013 parameters 75b6bf9c 4 75b6bf9c 75b6bf9c"

the hiccup happens until the computer freezes and I have to force restart by holding the tower button.

My system restore got turned off, my remote access got turned on.

I removed the program I had installed.

Here's a hijackthis log

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:58:27 AM, on 5/9/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\userinit.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\imapi.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [DellMCM] "C:\Program Files\Dell Photo AIO Printer 942\memcard.exe"
O4 - HKLM\..\Run: [Dell Photo AIO Printer 942] "C:\Program Files\Dell Photo AIO Printer 942\dlbubmgr.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-21-329068152-412668190-725345543-1004\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User '?')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/wind...?1191824283877
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~2\Office12\GR99D3~1.DLL

--
End of file - 2429 bytes

I noticed looking at the processes that imapi kept restarting even if I shut it down.

any help here on the road to recovery would be appreciated.

[cybertech]

Why do you not have any anti-virus program running on this machine?

[Yonce]

Because I thought I was smarter than I was. Need help. Yes It's my fault.

[cybertech]

Load AVG it's free.


Please download Malwarebytes Anti-Malware from Here or Here
Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select Perform Quick Scan, then click Scan.
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy the entire report and paste it in your next reply with a new Hijackthis log.

Extra Note:

If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.

[Yonce]

Thank you, things seem to have cleared up but all of my network connections have disappeared.

A warning box came up and said to make sure my network services are turned on.

Here is the log

Malwarebytes' Anti-Malware 1.12
Database version: 722

Scan type: Quick Scan
Objects scanned: 36894
Time elapsed: 4 minute(s), 2 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 2
Registry Keys Infected: 7
Registry Values Infected: 1
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 8

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\system32\xxyApPgh.dll (Trojan.Vundo) -> Unloaded module successfully.
C:\WINDOWS\system32\opnmlmjI.dll (Trojan.Vundo) -> Unloaded module successfully.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Brows er Helper Objects\{a1e2f2d8-13eb-4e2a-8e0c-45926697f5c6} (Trojan.Vundo) -> Delete on reboot.
HKEY_CLASSES_ROOT\CLSID\{a1e2f2d8-13eb-4e2a-8e0c-45926697f5c6} (Trojan.Vundo) -> Delete on reboot.
HKEY_CLASSES_ROOT\CLSID\{dd4a65c7-61d7-445f-bcf1-5065f765eaf9} (Trojan.Vundo) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Brows er Helper Objects\{dd4a65c7-61d7-445f-bcf1-5065f765eaf9} (Trojan.Vundo) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\opnmlmji (Trojan.Vundo) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\FCOVM (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\RemoveRP (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Shell ExecuteHooks\{dd4a65c7-61d7-445f-bcf1-5065f765eaf9} (Trojan.Vundo) -> Delete on reboot.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\LSA\Authentication Packages (Trojan.Vundo) -> Data: c:\windows\system32\xxyappgh -> Delete on reboot.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\Authentication Packages (Backdoor.Agent) -> Data: c:\windows\system32\xxyappgh -> Delete on reboot.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\xxyApPgh.dll (Trojan.Vundo) -> Delete on reboot.
C:\WINDOWS\system32\hgPpAyxx.ini (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\hgPpAyxx.ini2 (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\opnmlmjI.dll (Trojan.Vundo) -> Delete on reboot.
C:\Documents and Settings\NEW GUEST\Application Data\addon.dat (Malware.Trace) -> Quarantined and deleted successfully.
C:\Documents and Settings\Guest\Application Data\addon.dat (Malware.Trace) -> Quarantined and deleted successfully.
C:\Documents and Settings\Eric\Application Data\addon.dat (Malware.Trace) -> Quarantined and deleted successfully.
C:\Program Files\Common Files\svchost.exe (Heuristics.Reserved.Word.Exploit) -> Quarantined and deleted successfully.

[Yonce]

The exact warning box dialog follows:

"The Network Connections Folder was unable to retrieve the list of Network adapters on your machine.
Please make sure that the Network Connections service is enabled and running.

It looks like a lot of my services are disabled

services screenshot attached.

[Yonce]

I changed the ones I thought I needed to 'automatic' things seem good. Thank you for the help.
Installing AVG tonight.
Worth another donation thank you kindly again.

[cybertech]

You're welcome!