Welcome to TSG
Please download
ATF Cleaner by Atribune.
This program is for XP, Windows 2000, and Vista - Double-click ATF-Cleaner.exe to run the program.
- Under Main choose: Select All
- Click the Empty Selected button.
If you use Firefox browser- Click Firefox at the top and choose: Select All
- Click the Empty Selected button.
- NOTE: If you would like to keep your saved passwords, please click
- No at the prompt.
If you use Opera browser- Click Opera at the top and choose: Select All
- Click the Empty Selected button.
- NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click
Exit on the Main menu to close the program. For
Technical Support, double-click the e-mail address located at the bottom of each menu.
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Please download
Malwarebytes Anti-Malware from
Here or
Here
Double Click mbam-setup.exe to install the application.
- Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select Perform Quick Scan, then click Scan.
- The scan may take some time to finish,so please be patient.
- When the scan is complete, click OK, then Show Results to view the results.
- Make sure that everything is checked, and click Remove Selected.
- When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
- The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
- Copy&Paste the entire report in your next reply.
Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer, please do so immediately.
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Please click
Here to download HijackThis to your desktop.
Click the Download button. When the Trend Micro HJT install box appears, double click on the HJTInstall.exe. Click on Install.
It will be installed by default here: C:\Program Files\Trend Micro\HijackThis
A shortcut to the application will also be placed on your Desktop.
The program will open automatically after installation.
You can double-click the icon that was placed on the Desktop to run subsequent HijackThis scans or you can use the icon inside the folder. The folder HijackThis is where you will find the HJT logs that you save. When you use the application to remove anything, you will also find the backup copies made by HJT inside this folder.
Close all other windows except HijackThis.
Click on "
Do a system scan and save logfile" When the log pops up in Notepad, copy and paste that file back here.
Do NOT have HijackThis fix anything yet. Most of what it finds will be harmless or even required.