[perfect]

Hi! I will unistall windows Media Player and then reinstall it.

I normally use Intervideo WinDVD Creator to burn movies. I just installed Nero a few days ago to see if i can burn DVDs but it doesn't work.

[Cookiegal]

Go ahead with uninstalling and reinstall Windows Media Player. Even if it's not related to the problem it has been damaged. Let me know though if by chance it does fix the problem.

There may also be a policy set somewhere to prevent the burning so let's do this:

Download OTScanIt.exe to your Desktop and double-click on it to extract the files. It will create a folder named OTScanIt on your desktop.

• Close any open browsers.
• Disconnect from the Internet.
• Close/disable all anti-virus and anti-malware programs so they do not interfere with the running of OTScanIt.
• Open the OTScanIt folder and double-click on OTScanIt.exe to start the program.
• Check the box that says Scan All User Accounts
• Under Drivers select the radio button for All
• Check the Radio buttons for Files/Folders Created Within 90 Days and Files/Folders Modified Within 90 Days
• Under Additional Scans check the following:
  • Reg - BotCheck
  • Reg - Disabled MS Config Items
  • Reg - Software Policy Settings
  • Evnt - EventViewer Errors/Warnings (last 7 days)
• Now click the Run Scan button on the toolbar.
• The program will be scanning huge amounts of data so depending on your system it could take a long time to complete. Let it run unhindered until it finishes.
• When the scan is complete Notepad will open with the report file loaded in it automatically.
• Save that Notepad file. Click the Format menu and make sure that Word wrap is not checked. If it is then click on it to uncheck it.

Use the Reply button and upload Notepad file here as an attachment please.

[perfect]

Hi! I uninstalled and then reinstalled Media Player but it did not help the DVD Burning thing.
Anyways, I did the scan but the log is bigger in size that what i can upload. The forum only allows 500.00kb of upload but my scan log file is 506.06 kb.
How do I upload it?

[Cookiegal]

Please upload it as an attachment.

Click on "Manage Attachments" then "Browse" to locate the file on your computer then "Open" the file and click on "Upload". Finally submit the reply.

[perfect]

I did that, That is where it doens't upload. The limit there is 500kb.

[Cookiegal]

Sorry. Please split it into two separate uploads.

[perfect]

Hi! Finally manged to upload them in two files.

[Cookiegal]

There are some errors about bad blocks. Please go to the Event Viewer again and post all errors showing in red under both "Application" and "System" since (and including) July 5th.


After getting those out, let's run chkdsk.

Click Start and My Computer. Right-click the hard drive you want to check, and click Properties. Select the Tools tab and click Check Now. Check both boxes. Click Start. You'll get a message that the computer must be rebooted to run a complete check. Click Yes and reboot. Chkdsk will take awhile, so run it when you don't need to use the computer for something else.

To view results log:

Go to Start - Run and type in eventvwr.msc, and hit enter.
When Event Viewer opens, click on "Application", then scroll
down to "Winlogon" and double-click on it to open it up. This is the log
created after running chkdsk. Click on the icon that looks like two pieces of paper to copy it and then paste it here please.

[perfect]

Hi! This is the Event Viewer errors. I will chkdsk now. The one in bold was repeated 35 times and it would have taken me forever to copy and paste every single of them.

Event Type: Error
Event Source: Automatic LiveUpdate Scheduler
Event Category: Scheduler Events
Event ID: 101
Date: 7/6/2008
Time: 9:32:18 AM
User: NT AUTHORITY\SYSTEM
Computer: YOUR-4F1261A8E5
Description:
Information Level: error

Initialization of the COM subsystem failed. Error code: 0x8007041D


Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 7/6/2008
Time: 12:22:56 AM
User: N/A
Computer: YOUR-4F1261A8E5
Description:
Faulting application acrord32.exe, version 7.0.8.218, faulting module acrord32.dll, version 7.0.8.218, fault address 0x000c882d.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 61 63 72 ure acr
0018: 6f 72 64 33 32 2e 65 78 ord32.ex
0020: 65 20 37 2e 30 2e 38 2e e 7.0.8.
0028: 32 31 38 20 69 6e 20 61 218 in a
0030: 63 72 6f 72 64 33 32 2e crord32.
0038: 64 6c 6c 20 37 2e 30 2e dll 7.0.
0040: 38 2e 32 31 38 20 61 74 8.218 at
0048: 20 6f 66 66 73 65 74 20 offset
0050: 30 30 30 63 38 38 32 64 000c882d
0058: 0d 0a ..


Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 7/5/2008
Time: 6:11:12 PM
User: N/A
Computer: YOUR-4F1261A8E5
Description:
Faulting application firefox.exe, version 1.8.20080.62306, faulting module unknown, version 0.0.0.0, fault address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 66 69 72 ure fir
0018: 65 66 6f 78 2e 65 78 65 efox.exe
0020: 20 31 2e 38 2e 32 30 30 1.8.200
0028: 38 30 2e 36 32 33 30 36 80.62306
0030: 20 69 6e 20 75 6e 6b 6e in unkn
0038: 6f 77 6e 20 30 2e 30 2e own 0.0.
0040: 30 2e 30 20 61 74 20 6f 0.0 at o
0048: 66 66 73 65 74 20 30 30 ffset 00
0050: 30 30 30 30 30 30 0d 0a 000000..


Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 7/5/2008
Time: 4:51:11 PM
User: N/A
Computer: YOUR-4F1261A8E5
Description:
Faulting application moviemk.exe, version 2.1.4026.0, faulting module qedit.dll, version 6.5.2600.5512, fault address 0x0001b2f1.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 6d 6f 76 ure mov
0018: 69 65 6d 6b 2e 65 78 65 iemk.exe
0020: 20 32 2e 31 2e 34 30 32 2.1.402
0028: 36 2e 30 20 69 6e 20 71 6.0 in q
0030: 65 64 69 74 2e 64 6c 6c edit.dll
0038: 20 36 2e 35 2e 32 36 30 6.5.260
0040: 30 2e 35 35 31 32 20 61 0.5512 a
0048: 74 20 6f 66 66 73 65 74 t offset
0050: 20 30 30 30 31 62 32 66 0001b2f
0058: 31 0d 0a 1..

This is from the system now.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7026
Date: 7/7/2008
Time: 10:22:40 AM
User: N/A
Computer: YOUR-4F1261A8E5
Description:
The following boot-start or system-start driver(s) failed to load:
SASKUTIL

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7026
Date: 7/6/2008
Time: 4:21:07 PM
User: N/A
Computer: YOUR-4F1261A8E5
Description:
The following boot-start or system-start driver(s) failed to load:
SASKUTIL

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7026
Date: 7/6/2008
Time: 3:20:43 PM
User: N/A
Computer: YOUR-4F1261A8E5
Description:
The following boot-start or system-start driver(s) failed to load:
SASKUTIL

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7026
Date: 7/6/2008
Time: 12:26:28 PM
User: N/A
Computer: YOUR-4F1261A8E5
Description:
The following boot-start or system-start driver(s) failed to load:
SASKUTIL

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 7/6/2008
Time: 9:32:25 AM
User: N/A
Computer: YOUR-4F1261A8E5
Description:
The LiveUpdate service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7009
Date: 7/6/2008
Time: 9:32:25 AM
User: N/A
Computer: YOUR-4F1261A8E5
Description:
Timeout (30000 milliseconds) waiting for the LiveUpdate service to connect.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 7/6/2008
Time: 9:32:17 AM
User: NT AUTHORITY\SYSTEM
Computer: YOUR-4F1261A8E5
Description:
DCOM got error "The service did not respond to the start or control request in a timely fashion. " attempting to start the service LiveUpdate with arguments "" in order to run the server:
{03E0E6C2-363B-11D3-B536-00902771A435}

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7026
Date: 7/6/2008
Time: 9:28:19 AM
User: N/A
Computer: YOUR-4F1261A8E5
Description:
The following boot-start or system-start driver(s) failed to load:
SASKUTIL

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Disk
Event Category: None
Event ID: 7
Date: 7/6/2008
Time: 12:07:34 AM
User: N/A
Computer: YOUR-4F1261A8E5
Description:
The device, \Device\Harddisk5\D, has a bad block.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 03 00 68 00 01 00 b6 00 ..h...¶.
0008: 00 00 00 00 07 00 04 c0 .......À
0010: 00 01 00 00 9c 00 00 c0 ....œ..À
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 04 2e 97 00 00 00 00 ...—....
0028: d3 3b 1b 00 00 00 00 00 Ó;......
0030: ff ff ff ff 01 00 00 00 ÿÿÿÿ....
0038: 40 00 00 c4 02 00 00 00 @..Ä....
0040: 00 20 0a 12 40 02 20 40 . ..@. @
0048: 00 00 00 00 0a 00 00 00 ........
0050: 00 00 00 00 40 a9 a0 fd ....@© ý
0058: 00 00 00 00 00 ca ee fd .....Êîý
0060: 00 00 00 00 02 97 4b 00 .....—K.
0068: 28 00 00 4b 97 02 00 00 (..K—...
0070: 08 00 00 00 00 00 00 00 ........
0078: f0 00 03 00 00 00 00 0b ð.......
0080: 00 00 00 00 11 00 00 00 ........
0088: 00 00 00 00 00 00 00 00 ........
(repeated 35 times)

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7026
Date: 7/5/2008
Time: 4:25:27 PM
User: N/A
Computer: YOUR-4F1261A8E5
Description:
The following boot-start or system-start driver(s) failed to load:
SASKUTIL

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7009
Date: 7/5/2008
Time: 4:25:25 PM
User: N/A
Computer: YOUR-4F1261A8E5
Description:
Timeout (30000 milliseconds) waiting for the QuickBooks Database Manager Service service to connect.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 7/5/2008
Time: 4:22:18 PM
User: NT AUTHORITY\SYSTEM
Computer: YOUR-4F1261A8E5
Description:
DCOM got error "This service cannot be started in Safe Mode " attempting to start the service EventSystem with arguments "" in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7026
Date: 7/5/2008
Time: 4:11:51 PM
User: N/A
Computer: YOUR-4F1261A8E5
Description:
The following boot-start or system-start driver(s) failed to load:
AFD
eeCtrl
Fips
intelppm
IPSec
MRxSmb
NetBIOS
NetBT
RasAcd
Rdbss
SASKUTIL
SPBBCDrv
SRTSP
SRTSPX
SYMTDI
Tcpip

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 7/5/2008
Time: 4:11:51 PM
User: N/A
Computer: YOUR-4F1261A8E5
Description:
The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error:
A device attached to the system is not functioning.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 7/5/2008
Time: 4:11:51 PM
User: N/A
Computer: YOUR-4F1261A8E5
Description:
The ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## service depends on the TCP/IP Protocol Driver service which failed to start because of the following error:
A device attached to the system is not functioning.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 7/5/2008
Time: 4:11:51 PM
User: N/A
Computer: YOUR-4F1261A8E5
Description:
The Apple Mobile Device service depends on the TCP/IP Protocol Driver service which failed to start because of the following error:
A device attached to the system is not functioning.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 7/5/2008
Time: 4:11:51 PM
User: N/A
Computer: YOUR-4F1261A8E5
Description:
The TCP/IP NetBIOS Helper service depends on the AFD service which failed to start because of the following error:
A device attached to the system is not functioning.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 7/5/2008
Time: 4:11:51 PM
User: N/A
Computer: YOUR-4F1261A8E5
Description:
The DHCP Client service depends on the NetBios over Tcpip service which failed to start because of the following error:
A device attached to the system is not functioning.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 7/5/2008
Time: 4:11:29 PM
User: YOUR-4F1261A8E5\Administrator
Computer: YOUR-4F1261A8E5
Description:
DCOM got error "This service cannot be started in Safe Mode " attempting to start the service StiSvc with arguments "" in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 7/5/2008
Time: 4:11:21 PM
User: YOUR-4F1261A8E5\Administrator
Computer: YOUR-4F1261A8E5
Description:
DCOM got error "This service cannot be started in Safe Mode " attempting to start the service netman with arguments "" in order to run the server:
{BA126AE5-2166-11D1-B1D0-00805FC1270E}

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 7/5/2008
Time: 4:11:15 PM
User: NT AUTHORITY\SYSTEM
Computer: YOUR-4F1261A8E5
Description:
DCOM got error "This service cannot be started in Safe Mode " attempting to start the service EventSystem with arguments "" in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: NetBT
Event Category: None
Event ID: 4321
Date: 7/5/2008
Time: 11:16:27 AM
User: N/A
Computer: YOUR-4F1261A8E5
Description:
The name "WORKGROUP :1d" could not be registered on the Interface with IP address 192.168.1.103. The machine with the IP address 192.168.1.100 did not allow the name to be claimed by this machine.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 00 00 04 00 56 00 ......V.
0008: 00 00 00 00 e1 10 00 c0 ....á..À
0010: 01 01 00 00 01 00 00 c0 .......À
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........


Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7026
Date: 7/5/2008
Time: 11:16:06 AM
User: N/A
Computer: YOUR-4F1261A8E5
Description:
The following boot-start or system-start driver(s) failed to load:
SASKUTIL

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

[Cookiegal]

OK, I'm going to ask someone else to help with these errors.

In the meantime, there seems to be a problem with the SuperAntiSpyware drivers so you might as well uninstall that program.

[perfect]

HI! i will uninstall SuperAntiSpyware. This is the log from the chkdsk.

Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1001
Date: 7/7/2008
Time: 4:17:01 PM
User: N/A
Computer: YOUR-4F1261A8E5
Description:
Checking file system on C:
The type of the file system is NTFS.
Volume label is HP_PAVILION.

A disk check has been scheduled.
Windows will now check the disk.
Cleaning up minor inconsistencies on the drive.
Cleaning up 2449 unused index entries from index $SII of file 0x9.
Cleaning up 2449 unused index entries from index $SDH of file 0x9.
Cleaning up 2449 unused security descriptors.
CHKDSK is verifying Usn Journal...
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
Windows has made corrections to the file system.

187382159 KB total disk space.
96885844 KB in 260648 files.
105804 KB in 23985 indexes.
0 KB in bad sectors.
513263 KB in use by the system.
65536 KB occupied by the log file.
89877248 KB available on disk.

4096 bytes in each allocation unit.
46845539 total allocation units on disk.
22469312 allocation units available on disk.

Internal Info:
20 f3 04 00 e4 57 04 00 19 ff 06 00 00 00 00 00 ....W..........
ad 0e 00 00 01 00 00 00 00 11 00 00 00 00 00 00 ................
d8 cf 69 07 00 00 00 00 8a 23 70 c3 00 00 00 00 ..i......#p.....
2c 1f 62 25 00 00 00 00 fa 78 e4 ee 09 00 00 00 ,.b%.....x......
ac c1 9e 99 04 00 00 00 2e 1e 67 88 0f 00 00 00 ..........g.....
99 9e 36 00 00 00 00 00 20 3e 07 00 28 fa 03 00 ..6..... >..(...
00 00 00 00 00 50 71 19 17 00 00 00 b1 5d 00 00 .....Pq......]..

Windows has finished checking your disk.
Please wait while your computer restarts.


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

I am not sure if that is what you were looking for or not.
And, thank you!

[perfect]

Hi! I tried to remove SuperAntispyware from add/remove programs but it is not there. How do I uninstall it if it is not there?

[Cookiegal]

Yes, that's it. Thanks.

I've asked a friend to help with those errors as he knows much more about those things than I do so please wait for him to post.

[Cookiegal]

You must have uninstalled it before then but its service remains and keeps trying to start although the file is missing so we'll delete it:

Go to Start - Run type in cmd then click OK. The MSDOS window will be displayed. At the prompt type the following:

SC Delete SASKUTIL

Then press Enter

Type Exit

[perfect]

Hi! I did that. Now what do I do? Do you have anything for me to do?