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unable to run live update with NAV s/w possible malware ??


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plhotsky's Avatar
Junior Member with 1 posts.
 
Join Date: Jul 2008
Location: louisville
Experience: Advanced
02-Jul-2008, 08:33 AM #1
Question unable to run live update with NAV s/w possible malware ??
xp box with malware... loaded norton anti-virus, seemed to help... but i am unable to run live update ... uninstalled and reinstalled nav with no luck...
cybertech's Avatar
Computer Specs
Moderator with 58,453 posts.
 
Join Date: Apr 2002
Location: Washington State
04-Jul-2008, 12:11 PM #2
Hi, Welcome to TSG!!


Click here to download HJTInstall.exe
  • Save HJTInstall.exe to your desktop.
  • Doubleclick on the HJTInstall.exe icon on your desktop.
  • By default it will install to C:\Program Files\Trend Micro\HijackThis .
  • Click on Install.
  • It will create a HijackThis icon on the desktop.
  • Once installed, it will launch Hijackthis.
  • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  • Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.
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Microsoft MVP/Windows - Consumer Security


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