[kumar560]

I am using McAfee antivirus and internet suit for my Dell XPS M1330 laptop running on Vista Home premium.

since 2 days, browser is opening very slowly ( I am on Firefox3.0) and also the downloads are not happening. It has taken an awful 25 min to open this site and write this.

My windows defender is down and says an unauthorized program is stopping it to run suggesting me to restart the computer and manually remove.

i have downloaded the Hijack this and have generated the log. can some one help me suggesting my further action.

my internet usage is pretty open that i download freewares, songs and use Bittorrent.

requesting you kind help and suggestive action.

cheers,
Sravan

[eddie5659]

Hiya and welcome to Tech Support Guy

Are you still having this problem? If so, can you do the following:

Please download Malwarebytes' Anti-Malware from Here or

Here

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy&Paste the entire report in your next reply.

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed

with the disinfection process,if asked to restart the computer,please do so immediatly.


Download and scan with SUPERAntiSpyware Free for Home Users

• Double-
  
  click SUPERAntiSpyware.exe and use the default settings for installation.
• An icon will be created on your desktop. Double-click that icon to launch the program.
• If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates".
  
  (If you encounter any problems while downloading the updates, manually download and unzip them from
  
  here.)
• Under "Configuration and Preferences", click the Preferences button.
• Click the Scanning Control tab.
• Under Scanner Options make sure the following are checked (leave all others unchecked):
  • Close browsers before
    
    scanning.
  • Scan for tracking cookies.
  • Terminate memory threats before quarantining.
• Click the "Close" button to leave the control center screen.
• Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
• On the left, make sure you check C:\Fixed Drive.
• On the right, under "Complete Scan", choose Perform Complete Scan.
• Click "Next" to start the scan. Please be patient while it scans your computer.
• After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
• Make sure everything has a checkmark next to it and click "Next".
• A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the
  
  main menu.
• If asked if you want to reboot, click "Yes".
• To retrieve the removal information after reboot, launch SUPERAntispyware again.
  • Click Preferences, then click the
    
    Statistics/Logs tab.
  • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
  • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    
    
  • Please copy and paste the Scan Log results in your next reply.
• Click Close to exit the program.

So, in your next reply, post the contents of the MBAM log, SAS log and a fresh HijackThis log

Regards

eddie