[nateross1431]

Hello

I recently have been having issues with pop ups coming up everywhere on my laptop and I am pretty sure I have a malware virus. At this point I am not exactly sure the name of the virus but was hoping you could help me fix the issue. Below you will find my HiJack This Log.

If you could be so kind to help with my problem I would greatly appreciate it, thanks!!

Nate Ross

HiJack This Log
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:18:53 PM, on 8/31/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16876)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe
c:\WINDOWS\system32\ZuneBusEnum.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files\ASUS\WLAN Card Utilities\Center.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe
C:\Program Files\Zune\ZuneLauncher.exe
C:\Program Files\Comcast\Desktop Doctor\bin\sprtcmd.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://login.yahoo.com/config/login_verify2?&.src=ym
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.5\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Browser Helper Object - {AFD4AD01-58C1-47DB-A404-FBE00A6C5486} - C:\Program Files\Shared\_lib.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.5\CoIEPlg.dll
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton Internet Security\osCheck.exe"
O4 - HKLM\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
O4 - HKLM\..\Run: [Control Center] C:\Program Files\ASUS\WLAN Card Utilities\Center.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe"
O4 - HKLM\..\Run: [zzz_ImInstaller_IncrediMail] "C:\Documents and Settings\Harmon Auto Glass\Local Settings\Temp\ImInstaller\IncrediMail\incredimail_install.exe" -startup -product IncrediMail
O4 - HKLM\..\Run: [Zune Launcher] "c:\Program Files\Zune\ZuneLauncher.exe"
O4 - HKLM\..\Run: [ddoctorv2] "C:\Program Files\Comcast\Desktop Doctor\bin\sprtcmd.exe" /P ddoctorv2
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_9 -reboot 1
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_Print.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1165091227088
O16 - DPF: {C946EF6D-296D-4907-A6E1-ED0E8E5AF024} (LycosMail Upload Control) - http://mail.lycos.com/hanmail-ax/AttachMail.cab
O18 - Filter hijack: text/html - {bf361ba7-8375-4fad-8223-d2dd1c6f6cb3} - C:\WINDOWS\system32\xwreg32.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: IviRegMgr - InterVideo - C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: SupportSoft Sprocket Service (ddoctorv2) (sprtsvc_ddoctorv2) - SupportSoft, Inc. - C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
--
End of file - 9498 bytes

[JSntgRvr]

Hi, nateross1431

Please download GooredFix from one of the locations below and save it to your Desktop
Download Mirror #1
Download Mirror #2

• Ensure all Firefox windows are closed.
• To run the tool, double-click it (XP), or right-click and select Run As Administrator (Vista).
• When prompted to run the scan, click Yes.
• GooredFix will check for infections, and then a log will appear. Please post the contents of that log in your next reply (it can also be found on your desktop, called GooredFix.txt).

[nateross1431]

Hello JSntgRvr

Again I appreciate your continuing help with what seems to be a reoccuring issue with my parents laptop.

Below is the log from GooredFix

GooredFix Log
GooredFix by jpshortstuff (12.07.09)
Log created at 06:42 on 02/09/2009 (Harmon Auto Glass)
Firefox version [Unable to determine]
========== GooredScan ==========
C:\Program Files\Mozilla Firefox\extensions\
(none)
[HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Extensions]
"{20a82645-c095-46ed-80e3-08825760534b}"="C:\WINDOWS\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\" [13:48 16/08/2009]
-=E.O.F=-

[JSntgRvr]

Hi, nateross1431

Lets take a deeper look.

Please read and follow all these instructions very carefully.

• Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy&Paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediatly.

=====================================================================

Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**

1. Please, never rename Combofix unless instructed.
2. Close any open browsers.
3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
   
   -----------------------------------------------------------
   • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
   • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
     
     -----------------------------------------------------------
   • Close any open browsers.
   • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
   • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
   • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
   -----------------------------------------------------------
4. Double click on combofix.exe & follow the prompts.
5. If you receive a message that Combofix has detected the presence of rootkit activity and needs to reboot, kindly write down on paper the list of files present in the message before continuing, and post it in your next reply.
6. Install the Recovery Console upon request.
7. When finished, it will produce a report for you.
8. Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.

**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.

Please do not install any new programs or update anything unless told to do so while we are fixing your problem.

[nateross1431]

Hello JSntgRvr

I have updated the Malwarebytes software and run the scan, selected all infected and clicked on remove, see the log below. My computer did have to restart which I did right away.

I than installed ComboFix, ran and followed the prompts. First screen it brought up was something about my Norton Security so I went into Norton and made sure everything was disabled, then it brought up a screen saying Microsoft Recovery Console was not installed and I could connect to the internet to fix the problem. At the time I did not have a internet connection so I click on no. ComboFix continued to run and I have the log posted below.

Ran HijackThis, log below.

Let me know if I should have done something different, otherwise I appreciate your continued support.

Have a great day!

Malwarebytes Log
Malwarebytes' Anti-Malware 1.40
Database version: 2551
Windows 5.1.2600 Service Pack 3

9/2/2009 10:41:50 PM
mbam-log-2009-09-02 (22-41-50).txt

Scan type: Quick Scan
Objects scanned: 103579
Time elapsed: 15 minute(s), 6 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 10
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\main.bho (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{8e3c68cd-f500-4a2a-8cb9-132bb38c3573} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{986a8ac1-ab4d-4f41-9068-4b01c0197867} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{afd4ad01-58c1-47db-a404-fbe00a6c5486} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{afd4 ad01-58c1-47db-a404-fbe00a6c5486} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Brows er Helper Objects\{afd4ad01-58c1-47db-a404-fbe00a6c5486} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\main.bho.1 (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1a26 f07f-0d60-4835-91cf-1e1766a0ec56} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{8a29 0466-39bd-419b-93db-0e9599506654} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\IProxyProvider (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\PersonalAV (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.

Files Infected:
C:\Program Files\Shared\_lib.dll (Trojan.BHO) -> Quarantined and deleted successfully.
C:\Program Files\PersonalAV\pav.exe.tmp1 (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.
C:\WINDOWS\BM97a10d53.txt (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\clkcnt.txt (Trojan.Vundo) -> Quarantined and deleted successfully.

ComboFix Log
ComboFix 09-09-01.07 - Harmon Auto Glass 09/02/2009 22:57.5.1 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1023.637 [GMT -5:00]
Running from: c:\documents and settings\Harmon Auto Glass\Desktop\ComboFix.exe
AV: Norton Internet Security *On-access scanning disabled* (Outdated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Security *disabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}
* Created a new restore point

WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !!
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\program files\Shared\_lib.sig
c:\program files\Shared\lib.dll
c:\program files\Shared\lib.sig
c:\windows\system32\xwreg32.dll

.
((((((((((((((((((((((((( Files Created from 2009-08-03 to 2009-09-03 )))))))))))))))))))))))))))))))
.

2009-09-03 03:13 . 2009-08-03 18:36 38160 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-08-16 13:46 . 2009-08-16 13:46 -------- d-----w- c:\windows\system32\XPSViewer
2009-08-16 13:46 . 2009-08-16 13:46 -------- d-----w- c:\program files\MSBuild
2009-08-16 13:46 . 2009-08-16 13:46 -------- d-----w- c:\program files\Reference Assemblies
2009-08-16 13:43 . 2008-07-06 12:06 89088 -c----w- c:\windows\system32\dllcache\filterpipelineprintproc.dll
2009-08-16 13:43 . 2008-07-06 12:06 117760 ------w- c:\windows\system32\prntvpt.dll
2009-08-16 13:43 . 2008-07-06 10:50 597504 -c----w- c:\windows\system32\dllcache\printfilterpipelinesvc.exe
2009-08-16 13:43 . 2008-07-06 12:06 575488 -c----w- c:\windows\system32\dllcache\xpsshhdr.dll
2009-08-16 13:43 . 2008-07-06 12:06 575488 ------w- c:\windows\system32\xpsshhdr.dll
2009-08-16 13:43 . 2008-07-06 12:06 1676288 -c----w- c:\windows\system32\dllcache\xpssvcs.dll
2009-08-16 13:43 . 2008-07-06 12:06 1676288 ------w- c:\windows\system32\xpssvcs.dll
2009-08-16 13:43 . 2009-08-16 13:45 -------- d-----w- C:\3c7f643252dbd54475ead86706
2009-08-16 13:42 . 2009-08-16 14:06 -------- d-----w- c:\windows\SxsCaPendDel
2009-08-12 12:50 . 2009-07-10 13:27 1315328 -c----w- c:\windows\system32\dllcache\msoe.dll
2009-08-10 18:12 . 2009-08-10 18:13 -------- d-----w- c:\program files\iTunes
2009-08-10 18:09 . 2009-08-10 18:09 -------- d-----w- c:\program files\Bonjour
2009-08-10 18:07 . 2009-08-10 18:08 -------- d-----w- c:\program files\QuickTime
2009-08-10 18:00 . 2009-08-10 18:00 -------- d-----w- c:\documents and settings\NetworkService\Local Settings\Application Data\SupportSoft
2009-08-10 00:10 . 2006-09-05 19:28 38480 ------w- c:\windows\system32\IJRMF.exe
2009-08-09 23:56 . 2003-04-22 02:46 61440 ----a-w- c:\windows\system32\ASIW32N50.dll
2009-08-09 23:56 . 2002-09-11 00:35 16302 ----a-w- c:\windows\system32\ASINDIS5.sys
2009-08-09 23:55 . 2009-08-09 23:55 -------- d-----w- c:\documents and settings\Harmon Auto Glass\Application Data\Download Manager
2009-08-09 23:43 . 2009-08-09 23:43 -------- d-----w- c:\documents and settings\All Users\Application Data\PC Drivers HeadQuarters
2009-08-06 18:18 . 2009-09-03 04:04 -------- d-----w- c:\program files\Shared
2009-08-05 09:01 . 2009-08-05 09:01 204800 -c----w- c:\windows\system32\dllcache\mswebdvd.dll

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-09-03 03:54 . 2006-12-02 23:02 -------- d-----w- c:\program files\Common Files\Symantec Shared
2009-09-03 03:17 . 2008-05-26 19:26 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-09-01 02:59 . 2007-08-25 07:00 -------- d-----w- c:\program files\Yahoo!
2009-08-10 18:12 . 2007-10-23 03:38 -------- d-----w- c:\program files\iPod
2009-08-10 18:12 . 2007-10-23 03:51 -------- d-----w- c:\program files\Common Files\Apple
2009-08-09 23:56 . 2007-02-19 21:07 -------- d-----w- c:\program files\ASUS
2009-08-09 23:56 . 2006-12-10 20:38 -------- d--h--w- c:\program files\InstallShield Installation Information
2009-08-07 14:49 . 2006-12-02 23:03 -------- d-----w- c:\documents and settings\All Users\Application Data\Symantec
2009-08-05 09:01 . 2002-08-29 12:00 204800 ----a-w- c:\windows\system32\mswebdvd.dll
2009-08-03 18:36 . 2008-05-26 19:26 19096 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-07-30 00:51 . 2009-07-30 00:51 -------- d-----w- c:\documents and settings\All Users\Application Data\SupportSoft
2009-07-30 00:51 . 2009-07-30 00:46 -------- d-----w- c:\program files\Common Files\SupportSoft
2009-07-30 00:51 . 2009-07-30 00:51 -------- d-----w- c:\program files\Comcast
2009-07-30 00:46 . 2009-07-30 00:46 -------- d-----w- c:\program files\support.com
2009-07-17 19:01 . 2002-08-29 12:00 58880 ----a-w- c:\windows\system32\atl.dll
2009-07-14 04:43 . 2004-09-23 02:46 286208 ----a-w- c:\windows\system32\wmpdxm.dll
2009-06-29 16:12 . 2006-06-23 19:33 827392 ----a-w- c:\windows\system32\wininet.dll
2009-06-29 16:12 . 2006-12-02 21:48 78336 ----a-w- c:\windows\system32\ieencode.dll
2009-06-29 16:12 . 2002-08-29 12:00 17408 ----a-w- c:\windows\system32\corpol.dll
2009-06-25 08:25 . 2005-06-15 17:50 301568 ----a-w- c:\windows\system32\kerberos.dll
2009-06-25 08:25 . 2002-08-29 12:00 730112 ----a-w- c:\windows\system32\lsasrv.dll
2009-06-25 08:25 . 2002-08-29 12:00 56832 ----a-w- c:\windows\system32\secur32.dll
2009-06-25 08:25 . 2002-08-29 12:00 54272 ----a-w- c:\windows\system32\wdigest.dll
2009-06-25 08:25 . 2002-08-29 12:00 147456 ----a-w- c:\windows\system32\schannel.dll
2009-06-25 08:25 . 2002-08-29 12:00 136192 ----a-w- c:\windows\system32\msv1_0.dll
2009-06-24 11:18 . 2002-08-29 12:00 92928 ----a-w- c:\windows\system32\drivers\ksecdd.sys
2009-06-16 14:36 . 2002-08-29 12:00 81920 ----a-w- c:\windows\system32\fontsub.dll
2009-06-16 14:36 . 2002-08-29 12:00 119808 ----a-w- c:\windows\system32\t2embed.dll
2009-06-12 12:31 . 2002-08-29 12:00 80896 ----a-w- c:\windows\system32\tlntsess.exe
2009-06-12 12:31 . 2002-08-29 12:00 76288 ----a-w- c:\windows\system32\telnet.exe
2009-06-10 14:19 . 2006-12-02 22:14 2066432 ----a-w- c:\windows\system32\mstscax.dll
2009-06-10 14:13 . 2002-08-29 12:00 84992 ----a-w- c:\windows\system32\avifil32.dll
2009-06-10 06:14 . 2002-08-29 12:00 132096 ----a-w- c:\windows\system32\wkssvc.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"updateMgr"="c:\program files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" [2006-03-30 313472]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"osCheck"="c:\program files\Norton Internet Security\osCheck.exe" [2008-02-07 718704]
"ISUSPM"="c:\program files\Common Files\InstallShield\UpdateService\ISUSPM.exe" [2006-03-20 213936]
"Control Center"="c:\program files\ASUS\WLAN Card Utilities\Center.exe" [2006-03-03 1667584]
"ccApp"="c:\program files\Common Files\Symantec Shared\ccApp.exe" [2008-10-17 51048]
"Adobe Photo Downloader"="c:\program files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe" [2005-06-07 57344]
"SunJavaUpdateSched"="c:\program files\Java\jre1.6.0_06\bin\jusched.exe" [2008-03-25 144784]
"Zune Launcher"="c:\program files\Zune\ZuneLauncher.exe" [2008-11-10 157312]
"ddoctorv2"="c:\program files\Comcast\Desktop Doctor\bin\sprtcmd.exe" [2008-04-24 202560]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2009-05-26 413696]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2009-07-13 292128]
"ATIModeChange"="Ati2mdxx.exe" - c:\windows\system32\Ati2mdxx.exe [2002-08-28 28672]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Adobe Reader Speed Launch.lnk - c:\program files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [2005-9-23 29696]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\aawser vice]
@="Service"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf010 00.sys]
@="Driver"

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\Auth orizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"c:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe"=
"c:\\Program Files\\Yahoo!\\Messenger\\YServer.exe"=
"c:\\WINDOWS\\PCHealth\\HelpCtr\\Binaries\\helpctr.exe"=
"c:\\Program Files\\MSN Messenger\\msnmsgr.exe"=
"c:\\Program Files\\MSN Messenger\\livecall.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=

R2 LiveUpdate Notice;LiveUpdate Notice;c:\program files\Common Files\Symantec Shared\CCSVCHST.EXE [1/25/2008 5:47 PM 149352]
R3 ASNDIS5;ASNDIS5 Protocol Driver;c:\windows\system32\ASNDIS5.sys [2/19/2007 4:08 PM 16269]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2/25/2009 6:24 PM 101936]
S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [1/12/2008 6:32 PM 23888]

--- Other Services/Drivers In Memory ---

*NewlyCreated* - COMHOST
.
Contents of the 'Scheduled Tasks' folder

2009-08-17 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 17:34]

2009-08-18 c:\windows\Tasks\Norton Internet Security - Run Full System Scan - Harmon Auto Glass.job
- c:\program files\Norton Internet Security\Norton AntiVirus\Navw32.exe [2008-02-07 11:05]
.
- - - - ORPHANS REMOVED - - - -

HKLM-Run-SynTPLpr - c:\program files\Synaptics\SynTP\SynTPLpr.exe
HKLM-Run-SynTPEnh - c:\program files\Synaptics\SynTP\SynTPEnh.exe


.
------- Supplementary Scan -------
.
uStart Page = https://login.yahoo.com/config/login_verify2?&.src=ym
mStart Page = hxxp://www.comcast.net/
mWindow Title = Windows Internet Explorer provided by Comcast
uInternet Connection Wizard,ShellNext = iexplore
uInternet Settings,ProxyOverride = *.local
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
IE: Easy-WebPrint Add To Print List - c:\program files\Canon\Easy-WebPrint\Toolband.dll/RC_AddToList.html
IE: Easy-WebPrint High Speed Print - c:\program files\Canon\Easy-WebPrint\Toolband.dll/RC_HSPrint.html
IE: Easy-WebPrint Preview - c:\program files\Canon\Easy-WebPrint\Toolband.dll/RC_Preview.html
IE: Easy-WebPrint Print - c:\program files\Canon\Easy-WebPrint\Toolband.dll/RC_Print.html
Trusted Zone: turbotax.com
DPF: DirectAnimation Java Classes - file://c:\windows\Java\classes\dajava.cab
DPF: Microsoft XML Parser for Java - file://c:\windows\Java\classes\xmldso.cab
.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-09-02 23:05
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil10c.ex e,-101"

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}\Elevation]
"Enabled"=dword:00000001

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}\LocalServer32]
@="c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil10c.exe"

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{1D4C8A81-B7AC-460A-8C23-98713C41D6B3}]
@Denied: (A 2) (Everyone)
@="IFlashBroker3"

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{1D4C8A81-B7AC-460A-8C23-98713C41D6B3}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{1D4C8A81-B7AC-460A-8C23-98713C41D6B3}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
Completion time: 2009-09-03 23:09
ComboFix-quarantined-files.txt 2009-09-03 04:09
ComboFix2.txt 2008-05-26 19:25
ComboFix3.txt 2008-05-26 05:22
ComboFix4.txt 2008-05-25 07:42

Pre-Run: 13,440,299,008 bytes free
Post-Run: 13,759,000,576 bytes free

194 --- E O F --- 2009-08-18 14:20

HijackThis Log
**See Attached File** Was over character limit

[JSntgRvr]

Lets check for remnants:

Please do an online scan with Kaspersky WebScanner

Kaspersky online scanner uses JAVA tecnology to perform the scan. If you do not have the latest JAVA version, follow the instrutions below under Upgrading Java, to download and install the latest vesion.

1. Read through the requirements and privacy statement and click on Accept button.
2. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
3. When the downloads have finished, click on Settings.
4. Make sure the following is checked.
   • Spyware, Adware, Dialers, and other potentially dangerous programs
     Archives
     Mail databases
5. Click on My Computer under Scan.
6. Once the scan is complete, it will display the results. Click on View Scan Report.
7. You will see a list of infected items there. Click on Save Report As....
8. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
9. Please post this log in your next reply.

Attention! Kaspersky Online Scanner 7.0 may fail to start if another anti-virus program is already installed and running on your computer. Please deactivate the anti-virus software installed on your computer prior to starting Kaspersky Online Scanner 7.0.

Upgrading Java:

• Download the latest version of Java SE Runtime Environment (JRE)JRE 6 Update 15.
• Click the "Download" button to the right.
• Select your Platform and check the box that says: "I agree to the Java SE Runtime Environment 6 License Agreement.".
• Click on Continue.
• Click on the link to download Windows Offline Installation (jre-6u15-windows-i586.exe) and save it to your desktop. Do NOT use the Sun Download Manager..
• Close any programs you may have running - especially your web browser.
• Go to Start > Control Panel, double-click on Add/Remove programs and remove all older versions of Java.
• Check any item with Java Runtime Environment (JRE or J2SE) in the name.
• Click the Remove or Change/Remove button.
• Repeat as many times as necessary to remove each Java version.
• Reboot your computer once all Java components are removed.
• Then from your desktop double-click on the download to install the newest version.(Vista users, right click on the jre-6u15-windows-i586.exe and select "Run as an Administrator.")

[nateross1431]

Hello JSntgRvr

Well I went through and performed your above instructions. Unfortunately when I went to update my Java I could not find the jre-6u15-windows-i586.exe, the only file I could find was jre-6u16-windows-i586.exe so I downloaded and installed this with your abover instructions.

I then went out to Kaspersky Online Scanner and performed the install and scan. Below is my log.

Thanks again for all your help.

Kaspersky Online Scanner Log
--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7.0: scan report
Friday, September 4, 2009
Operating system: Microsoft Windows XP Professional Service Pack 3 (build 2600)
Kaspersky Online Scanner version: 7.0.26.13
Last database update: Friday, September 04, 2009 18:49:23
Records in database: 2746095
--------------------------------------------------------------------------------
Scan settings:
scan using the following database: extended
Scan archives: yes
Scan e-mail databases: yes
Scan area - My Computer:
C:\
D:\
Scan statistics:
Objects scanned: 65991
Threats found: 0
Infected objects found: 0
Suspicious objects found: 0
Scan duration: 02:23:51
No threats found. Scanned area is clean.
Selected area has been scanned.

[JSntgRvr]

Hi, nateross1431

Congratulations, all seems clear.

Reset and Re-enable your System Restore to remove bad files that have been backed up by Windows. The files in System Restore are protected to prevent any programmes changing them. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected.)

To reset your restore points, please note that you will need to log into your computer with an account which has full administrator access. You will know if the account has administrator access because you will be able to see the System Restore tab. If the tab is missing, you are logged in under a limited account.

(Windows XP)

1. Turn off System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

2. Reboot.

3. Turn ON System Restore.

On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check *Turn off System Restore*.
Click Apply, and then click OK..

Since the tools we used to scan the computer, as well as tools to delete files and folders, are no longer needed, they should be removed, as well as the folders created by these tools.

Follow these steps to uninstall Combofix

• Click START then RUN
• Now Copy and paste the following in the runbox (Including the quotation marks):

  "c:\documents and settings\Harmon Auto Glass\Desktop\ComboFix.exe" /u

• Note the space between the " and the /u, it needs to be there.

Create a Restore point (If the above process fails to do so):

1. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore.
2. In the System Restore dialog box, click Create a restore point, and then click Next.
3. Type a description for your restore point, such as "After Cleanup", then click Create.

How is the computer doing?

[nateross1431]

Hello JSntgRvr

Thanks for all of your help. The computer seems to be running much better!! I am not getting any pop ups which is great.

Give me a couple weeks and I will be throwin a donation your way!

Again your help is greatly appreciated.

Thanks for everything.

Have a great day!!