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Mackoo · 21-Sep-2009, 07:50 PM **#61**

Yes I had it fix what was found this morning.

It is a Ford message board. It opens then it will pop the message up when I least expect it. I see the page open then quickly it closes to the message is the best I can explain this I am going to watch it it might be traffic too not sure.

Mackoo · 21-Sep-2009, 08:54 PM **#62**

I have noticed something but not sure if it's anything important.

I noticed everytime I get ready to sign off I have a microsoft update to download this has to be about the 4th or 5th so far and just a minute ago when I came here the page opened but hung as I saw down below the word Waiting For it just wouldn't open for me to write this now. I ended up having to restart to get it to open.

Maybe it's my AOL software or explorer settings or something.

**Cookiegal** · 22-Sep-2009, 01:21 PM **#63**

If it's only the one site then it may be the site experiencing problems.

Please go to Start - Run - type in eventvwr.msc to open the event viewer. Look under both "Application" and "System" for recent (the last 48 hours or so) errors (shown in red) and if found, do this for each one.

Double-click the error to open it up and then click on the icon that looks like two pieces of paper. This will copy the full error. Then "paste" the error into Notepad. Do this for each one until you have them all listed in Notepad and then copy and paste the list in a reply here please.

Mackoo · 22-Sep-2009, 03:13 PM **#64**

OK while I was waiting on your reply I checked in with AOL tech support and so far it looks like my webpages are opening OK without the error message.

According to them it was something to do with my tunneling being turned off and it needed turned on. Not sure what that all means but it's working find at the moment.

I had yet another Microsoft update again it's always 1 update waiting for me to download before I shut down my computer. Is this normal?

Anyway, it's your call in what you want me to do next. If you feel this is resolved then I will click the resolve button and call it success story..

Mackoo

**Cookiegal** · 23-Sep-2009, 07:31 PM **#65**

Can you tell me which update that is? I believe there were some problems like that recently with one particular update.

Mackoo · 24-Sep-2009, 10:51 AM **#66**

It's the Windows Serurity Center updates. I went in and changed it to automatic updates on Wednesdays and see what happens instead of everytime I shut down.

Does this sound right to you doing it this way?

Mackoo

**Cookiegal** · 25-Sep-2009, 08:16 PM **#67**

I know it's a windows update but I need to know which one please.

Mackoo · 26-Sep-2009, 04:05 PM **#68**

How do I find out which one it is?

**Cookiegal** · 26-Sep-2009, 07:50 PM **#69**

Does it not indicate what it's trying to download?

Try going to Windows Update manually via Tools - Windows Updates and see if there are any critical updates to be installed and if so install them. Then reboot the machine.

Then go back to Windows Update and check your update history and let me know if any show as failed please.

Mackoo · 26-Sep-2009, 08:50 PM **#70**

OK I think I see the problem but don't know how to solve it as it says installation complete each time I install it.

Notice The Malicious Software Removal Tool? It keeps asking to download even as I type this and I do but it keeps doing it over and over like it's hung up or something wierd.

Windows XP Windows Malicious Software Removal Tool - September 2009 (KB890830) Saturday, September 26, 2009 Microsoft Update

Windows XP Windows Malicious Software Removal Tool - September 2009 (KB890830) Saturday, September 26, 2009 Automatic Updates

Windows XP Windows Malicious Software Removal Tool - September 2009 (KB890830) Saturday, September 26, 2009 Microsoft Update

Windows XP Update for Windows XP (KB968389) Saturday, September 26, 2009 Microsoft Update

Windows XP Windows Genuine Advantage Validation Tool (KB892130) Saturday, September 26, 2009 Microsoft Update

Windows XP Windows Malicious Software Removal Tool - September 2009 (KB890830) Friday, September 25, 2009 Automatic Updates

Windows XP Windows Malicious Software Removal Tool - September 2009 (KB890830) Thursday, September 24, 2009 Automatic Updates

Windows XP Windows Malicious Software Removal Tool - September 2009 (KB890830) Wednesday, September 23, 2009 Automatic Updates

Windows XP Windows Malicious Software Removal Tool - September 2009 (KB890830) Wednesday, September 23, 2009 Automatic Updates

Windows XP Windows Malicious Software Removal Tool - September 2009 (KB890830) Tuesday, September 22, 2009 Automatic Updates

Mackoo · 26-Sep-2009, 09:21 PM **#71**

Restarting doesn't help plus I checked my install and uninstall programs list and it's not listed.

Mackoo · 27-Sep-2009, 11:27 AM **#72**

The little yellow shield is telling me this morning updates are ready for my computer.

Seems fishy don't it bet it's part of that rootkit that wasn't detected maybe or something else.

**Cookiegal** · 27-Sep-2009, 04:09 PM **#73**

Please go to Start - Run - type in eventvwr.msc to open the event viewer. Look under both "Application" and "System" for recent (the last 48 hours or so) errors (shown in red) and if found, do this for each one.

Double-click the error to open it up and then click on the icon that looks like two pieces of paper. This will copy the full error. Then "paste" the error into Notepad. Do this for each one until you have them all listed in Notepad and then copy and paste the list in a reply here please.

Mackoo · 27-Sep-2009, 04:21 PM **#74**

OK heres what I have let me know if I did this right. The only things I saw in red were below.

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10010
Date: 9/26/2009
Time: 8:09:19 PM
User: NT AUTHORITY\SYSTEM
Computer: B
Description:
The server {C7E39D60-7A9F-42BF-ABB1-03DC0FA4F493} did not register with DCOM within the required timeout.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 9/23/2009
Time: 5:23:24 PM
User: N/A
Computer: B
Description:
Hanging application firefox.exe, version 1.8.20061.20612, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 66 69 72 65 66 6f firefo
0018: 78 2e 65 78 65 20 31 2e x.exe 1.
0020: 38 2e 32 30 30 36 31 2e 8.20061.
0028: 32 30 36 31 32 20 69 6e 20612 in
0030: 20 68 75 6e 67 61 70 70 hungapp
0038: 20 30 2e 30 2e 30 2e 30 0.0.0.0
0040: 20 61 74 20 6f 66 66 73 at offs
0048: 65 74 20 30 30 30 30 30 et 00000
0050: 30 30 30 000

Mackoo · 27-Sep-2009, 04:29 PM **#75**

Was trying to figure 48 hours thats 2 days so this would below as well.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 9/25/2009
Time: 9:56:31 AM
User: N/A
Computer: B
Description:
The McAfee SystemGuards service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7009
Date: 9/25/2009
Time: 9:56:31 AM
User: N/A
Computer: B
Description:
Timeout (30000 milliseconds) waiting for the McAfee SystemGuards service to connect.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

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