[Mackoo]

I get the McAfee error message [I]Error Getting Scan Progress [/i]each time I try to run a scan plus I have uninstalled and reinstalled and still nothing.

Now today all my McAfee update tries tell me to uninstall and reinstall the software.

Now I do have an option being I am getting this McAfee from AOL free but I can also get free Charter anti virus and wonder if I just went ahead and uninstalled the McAfees and installed Charters if this would solve the problem or is this more extensive than that?

Any ideas on what I need to do I have been fighting this for almost a week now?

Also I can run Eset scan and it comes up clean.

Mackoo

[Phantom010]

Please click here to download and install the HijackThis installer.

Run it and select Do a system scan and save a logfile.

The log will be saved in Notepad. Copy and paste the log in your next post.

Do not fix anything

[Mackoo]

Thanks for the reply.

I did as instructed and downloaded the Hijackthis actually saw the log being made then it disappeared. So when I went to my desktop I click the icon and I get the following message Windows cannot access the speciffied device, path, file. You may not have the appropriate permission t access the item.
Not sure what that message means but I am the sole owner of my computer.

Now what?

[Phantom010]

Try the following:

Right-click on the HijackThis installer;

Select Properties;

Click on Unblock.

If no luck,

Try taking ownership of the file.

If you can't see the Security tab, read this.

[Mackoo]

I don't see anywhere to unblock or the word unblock.

[Phantom010]

When you right-click on the HijackThis installer setup file (.exe), don't you see the Unblock button? If not, try the second method.

By the way, are you running XP or Vista. It might help to know.

If using Vista, read this. Or disable UAC.

[Mackoo]

Windows XP

[Phantom010]

Try taking ownership of the file.

If you can't see the Security tab, read this.

[Mackoo]

I have the Windows XP Home Edition not sure if that matters.

[Phantom010]

Originally Posted by Mackoo

I have the Windows XP Home Edition not sure if that matters.

Yes, it matters.

To see the Security tab, you must boot into Safe Mode.

[Mackoo]

OK I may try this in the morning and get back with you.

Hope I can do this without messing my computer up

[Phantom010]

How many antivirus programs are you running at the same time?

[Mackoo]

Only one now which is the McAfees.

I have the option of using Charters as it's free as I have Charter Internet and the other I used it online to scan but didn't save it.

[Mackoo]

Other word nothing else is downloaded but McAfees.

[Mackoo]

Quick question, is the Safe Mode run just like the regular use of Windows XP where I know my way around? Guess that makes sense.