[gooley]

Had some major problems I believe to be Trojan or Virus related and have been attempting to correct them. Anyway, have been trying to get HJT scan and log to post but right before scan is complete the screen disappears. Have installed and uninstalled several times w/ same result. After it disappears and I try to start again using shortcut I get error stating "windows unable to access the specified device, path, or file. You may not have appropriate permission to access the item." Any ideas?? Figure I better figure this out before the bigger problems. Thanks

[gooley]

Just downloaded malwarebytes and attempted to scan computer and got the same result as with HJT. The scan screen just disappeared like I hadn't even started it. would appreciate any thoughts?!

[gooley]

Anybody out there? I tried several online scans and they don't finish scanning. I'm at a loss. assistance would be appreciated. Thanks

[gooley]

This is really killing me here. Been waiting a while for help. I think it appears to be most every .exe file. Also my windows security updates also fail to download??? aaarrrrggghhhh!! Please find a moment to assist. thanks

[gooley]

Still have same problems and waiting for some wonderful individual to assist.Anybody??

[muppy03]

Well since you said the word Wonderful how can I refuse

Please download exeHelper to your desktop.
Double-click on exeHelper.com to run the fix.
A black window should pop up, press any key to close once the fix is completed.
Post the contents of log.txt (Will be created in the directory where you ran exeHelper.com)
Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).

[gooley]

You are the man!!! Thanks for your time.. Ran exe program and attached. FYI I have xp home and Norton 360 premier. In my attempts to correct I can no longer get the Norton main window to show and taskbar quick start icon is gone and can't get shortcut to work either, Checked on Security Center and it shows Norton firewall and anti virus working but I can't access it to enable/disable or any of the other tools it has. Apparently Windows update hasn't been working for several months either. Tried to install SP3 but also fails. Tried combo-fix again but now can't run as can't find way to disable norton. Tried luall.exe but says file not found. I'm a mess!!!? Forgot log.

[muppy03]

The file isnt attached?? please copy and paste it, and if you can run HJT post that log too.

[gooley]

Here's logexeHelper by Raktor - 09
Build 20090925
Run at 07:24:00 on 10/14/09
Now searching...
Checking for numerical processes...
Checking for bad processes...
Checking for bad files...
Checking for bad registry entries...
Resetting filetype association for .exe
Resetting filetype association for .com
Resetting userinit and shell values...
Resetting policies...
--Finished--

[gooley]

Tried HJTagain but it shows its working for about 4 seconds then just disappears

[muppy03]

What do you mean your tried Combofix again? Have you actually run it?

[gooley]

I had d-l'd it and attempted to run it but it stopped as the other programs do. Reviewed posts and attempted to rename and try again but same thing. I know you're not to run w/o assistance but was desperate.

[muppy03]

Uninstall HJT from Add/remove.

redownload and when saving please re-name to gooley.com

Take note I want it .com and not .exe

See if it will run

[gooley]

Deleted HJT thru add/remove but when I try to delete the HJT .exe icon on desktop I get error stating cannot delete as write protected or in use?

[muppy03]

try rebooting first