[SeaSalt]

Please analyze the below HJT logfile - I cannot access servers for updating AVG and Zonealarm; also, could not access server for registering MagicJack; also, in order to run HiJackThis program, I had to change the name because something was stopping it from launching! Thanks in advance for any and all help.
[logfile below]
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:22:35 PM, on 10/11/2009
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16890)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Apoint2K\Apoint.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Apoint2K\ApMsgFwd.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Users\Boltons\Documents\Downloads - ALL\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TY...lion&pf=laptop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 172.16.1.1:3128
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [hpWirelessAssistant] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [WAWifiMessage] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
O4 - HKLM\..\Run: [MSConfig] "C:\Windows\system32\msconfig.exe" /auto
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\RunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [cdloader] "C:\Users\Boltons\AppData\Roaming\mjusbsp\cdloader2.exe" MAGICJACK
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O13 - Gopher Prefix:
O15 - Trusted Zone: *.akamai.net
O15 - Trusted Zone: akamai.avg.com
O15 - Trusted Zone: update.avg.com
O15 - Trusted Zone: akamai.avg.cz
O15 - Trusted Zone: backup.avg.cz
O15 - Trusted Zone: download.avg.cz
O15 - Trusted Zone: files2.avg.cz
O15 - Trusted Zone: akamai.avg.com.edgesuite.net
O15 - Trusted Zone: akamai.avg.cz.edgesuite.net
O15 - Trusted Zone: akamai.grisoft.com.edgesuite.net
O15 - Trusted Zone: akamai.grisoft.cz.edgesuite.net
O15 - Trusted Zone: akamai.grisoft.com
O15 - Trusted Zone: update.grisoft.com
O15 - Trusted Zone: akamai.grisoft.cz
O15 - Trusted Zone: backup.grisoft.cz
O15 - Trusted Zone: download.grisoft.cz
O15 - Trusted Zone: files2.grisoft.cz
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: CyberLink Background Capture Service (CBCS) (CLCapSvc) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\CLCapSvc.exe
O23 - Service: CyberLink Task Scheduler (CTS) (CLSched) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\CLSched.exe
O23 - Service: Com4Qlb - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4Qlb.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\Windows\System32\ZoneLabs\vsmon.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 6866 bytes
[end of SeaSalt HJT logfile]

[SeaSalt]

bump
for "analyze HJT logfile for server access failure causes" post by seasalt
Thank you SeaSalt

[Cookiegal]

Please download Malwarebytes' Anti-Malware from Here.

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
• The scan may take some time to finish, so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
• When disinfection is completed, a log will open in Notepad and you may be prompted to restart. (See Extra Note)
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.

[SeaSalt]

cookiegal,
Thank you for helping! I thought I'd fallen of a cliff and TSG wasn't there to catch me.
I will follow your instructions above but first need to know something.
When I reply to you, I see a Blue Reply button at the lower left of the message with curved arrow; I see a +Reply (orange color) at the lower right of the message; and, I'm using the "Quick Reply" box for this reply. Which should I use to keep in "proper" touch with you?
Thanks for replying,
Seasalt

[Cookiegal]

Use the blue one on the left as it gives you more functions when replying such as uploading attachments, which may be necessary.

[SeaSalt]

Thanks Cookiegal.

I'm writing down your instructions as I do not have a printer handy at the moment.
I'm still here.....

Seasalt

[SeaSalt]

Cookiegal,

I'm off the path.
I downloaded something called Advanced Registry Optimizer" (trial version) and it did not allow for checking for updates nor did it have boxes to check. After the scan (631 problems found), it would only fix 20 of them since I didn't buy the full program.
What did I do wrong?

[SeaSalt]

Cookiegal,

I have to leave my laptop for two hours.
I WILL be back then. Hope to be in touch with you when I return.
If you have to go, please let me know.
Thanks again in advance,

SeaSalt

[Cookiegal]

Originally Posted by SeaSalt

Cookiegal,

I'm off the path.
I downloaded something called Advanced Registry Optimizer" (trial version) and it did not allow for checking for updates nor did it have boxes to check. After the scan (631 problems found), it would only fix 20 of them since I didn't buy the full program.
What did I do wrong?

What you did wrong was downloading a registry cleaner. Stay away from those. They often cause more harm than good.

[SeaSalt]

I'm back.
Sorry about my error in following your instructions.
I go back and try again.

Thanks ..... seasalt

[SeaSalt]

cookiegal,

I did better this time.
However, after MBAM finished, the following message appeared:
"The Scan completed successfully. No malicious items were detected. Click Main Menu."
When I clicked Main Menu, I was taken back to the box where I selected "Perform Quick Scan".
What should I do?
SeaSalt

[SeaSalt]

Cookiegal,

I forgot to mention that along the way, the following appeared:

Malwarebyte's Anti-Malware
An error occurred. Please report the following error code to MBAM Support Team.
Error Code 732(0,0)

What does this mean?

SeaSalt

[Cookiegal]

Please visit Combofix Guide & Instructions for instructions for installing the recovery console and downloading and running ComboFix.

The only thing different from the instructions there is that when downloading and saving the ComboFix.exe I would like you to rename it to puppy.exe please.

Post the log from ComboFix when you've accomplished that along with a new HijackThis log.

Important notes regarding ComboFix:

ComboFix may reset a number of Internet Explorer's settings, including making it the default browser. This can easily be changed once we're finished.

ComboFix also prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you, please let me know. This can be undone manually when we're finished. Read HERE for an article written by dvk01 on why we disable autoruns.

[SeaSalt]

Thanks CookieGal,

I found your reply and will be following up on it later this evening.
However, can you think of any reason we lost contact? I.e., you were not notified of my replies?
I still feel I'm not quite playing by the TSG Forum rules - I'm still not quite getting it right.
Let me know you received this message O.K., please.

Thanks in advance............SeaSalt

[Cookiegal]

Sometimes there's a hiccup and we don't receive the e-mail notifications. Or it's possible I deleted it by mistake.