[Rong 18]

The Add/Remove program does’nt open .
Already tried these procedures –
1) Run - regsvr32 mshtml.dll, regsvr32 shdocvw.dll –I, regsvr32 shell32.dll –I
2) Sfc /scannow
but it still opens to a blank page.
Is there a fix for this problem.
Using Win XP SP2
Many thanks in advance for any help.

[Lance1]

Try REGSVR32 APPWIZ.CPL

[Rong 18]

Tried Run > REGSVR32 APPWIZ.CPL
and got this instead 'LoadLibrary("appwiz") failed.
The specified module could not be found.

[raybro]

Is this a recent problem? Have you tried a System Restore to a time before it started?

Would also be a good idea to post a HJT log file. You can download it herehttp://download.cnet.com/Trend-Micro...html?tag=mncol. Install to its default location Close ALL open windows, launch HJT and click scan system and save log file. It will save to notepad. Copy the entire scan and paste it into a post in this thread. DO NOT FIX ANYTHING.

Raybro

[Rong 18]

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:14:12 PM, on 10/29/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16915)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Trend Micro\BM\TMBMSRV.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Acronis\Fomatik\TrueImageTryStartService.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\CTHELPER.EXE
C:\WINDOWS\system32\CTXFIHLP.EXE
C:\WINDOWS\SYSTEM32\CTXFISPI.EXE
C:\Program Files\Common Files\ACD Systems\EN\DevDetect.exe
C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe
C:\Program Files\Creative\Creative Live! Cam\VideoFX\StartFX.exe
C:\WINDOWS\C0100Mon.exe
C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\System32\wscript.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
C:\Program Files\Ares Ultra\Ares Ultra.exe
C:\Program Files\Creative\Creative Live! Cam\Live! Cam Manager\CTLCMgr.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe
F:\DAEMON Tools Lite\daemon.exe
C:\Program Files\Common Files\Real\Update_OB\RealOneMessageCenter.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\Program Files\Windows Live\Messenger\usnsvc.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R3 - URLSearchHook: Yahoo! μ?o?ì? - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: Megaupload Toolbar - {4E7BD74F-2B8D-469E-CCB0-B130EEDBE97C} - C:\PROGRA~1\MEGAUP~1\MEGAUP~1.DLL
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Megaupload Toolbar - {4E7BD74F-2B8D-469E-CCB0-B130EEDBE97C} - C:\PROGRA~1\MEGAUP~1\MEGAUP~1.DLL
O3 - Toolbar: Yahoo! μ?o?ì? - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O3 - Toolbar: DAEMON Tools Toolbar - {32099AAC-C132-4136-9E9A-4E364A424E17} - C:\Program Files\DAEMON Tools Toolbar\DTToolbar.dll
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [CTxfiHlp] CTXFIHLP.EXE
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [Easy-PrintToolBox] C:\Program Files\Canon\Easy-PrintToolBox\BJPSMAIN.EXE /logon
O4 - HKLM\..\Run: [Device Detector] DevDetect.exe -autorun
O4 - HKLM\..\Run: [OpwareSE2] "C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe"
O4 - HKLM\..\Run: [AVFX Engine] C:\Program Files\Creative\Creative Live! Cam\VideoFX\StartFX.exe
O4 - HKLM\..\Run: [C0100Mon.exe] C:\WINDOWS\C0100Mon.exe
O4 - HKLM\..\Run: [TrueImageMonitor.exe] C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
O4 - HKLM\..\Run: [AcronisTimounterMonitor] C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe
O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [UfSeAgnt.exe] "C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [usb_autorun_remover] "C:\WINDOWS\System32\wscript.exe" "C:\Program Files\usb_anti_autorun\usb.wsf" //Job:Work
O4 - HKLM\..\Run: [Long Internet Team Stupid] C:\Documents and Settings\All Users\Application Data\comp two long internet\Poke Bash.exe
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [ares] "C:\Program Files\Ares\Ares.exe" -h
O4 - HKCU\..\Run: [ares ultra] "C:\Program Files\Ares Ultra\Ares Ultra.exe" -h
O4 - HKCU\..\Run: [Creative Live! Cam Manager] "C:\Program Files\Creative\Creative Live! Cam\Live! Cam Manager\CTLCMgr.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Debug Mags] C:\DOCUME~1\User\APPLIC~1\JOYPEA~1\Inter Play Bait.exe
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [OE] C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe
O4 - HKCU\..\Run: [DAEMON Tools Lite] "F:\DAEMON Tools Lite\daemon.exe" -autorun
O4 - HKUS\S-1-5-19\..\Run: [OE] C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [OE] C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Lookup on Merriam Webster - file://F:\ieSpell\Merriam Webster.HTM
O8 - Extra context menu item: Lookup on Wikipedia - file://F:\ieSpell\wikipedia.HTM
O9 - Extra button: Bonjour - {7F9DB11C-E358-4ca6-A83D-ACC663939424} - C:\Program Files\Bonjour\ExplorerPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - ESC Trusted Zone: http://*.update.microsoft.com
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ares Chatroom server (AresChatServer) - Ares Development Group - C:\Program Files\Ares Ultra\chatServer.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Google Update Service (gupdate1c9ba931f72c486) (gupdate1c9ba931f72c486) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Trend Micro Central Control Component (SfCtlCom) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
O23 - Service: Trend Micro Unauthorized Change Prevention Service (TMBMServer) - Trend Micro Inc. - C:\Program Files\Trend Micro\BM\TMBMSRV.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (TmProxy) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\TmProxy.exe
O23 - Service: Acronis Try And Decide Service (TryAndDecideService) - Unknown owner - C:\Program Files\Common Files\Acronis\Fomatik\TrueImageTryStartService.exe

--
End of file - 11603 bytes

[Phantom010]

Originally Posted by Rong 18

The Add/Remove program does’nt open .
Already tried these procedures –
1) Run - regsvr32 mshtml.dll, regsvr32 shdocvw.dll –I, regsvr32 shell32.dll –I
2) Sfc /scannow
but it still opens to a blank page.
Is there a fix for this problem.
Using Win XP SP2
Many thanks in advance for any help.

Have you entered the commands in a command prompt by clicking Start > Run > and typing CMD ?

[Rong 18]

No, only in the 'Run' dialog box.
Will try that out later.

[vicks]

Now that you have posted a HJT log... You really should wait for one of the people with the gold or green shield next to their name to post. They have special training and are the only ones here that are supposed to handle the HJT stuff.
Good Luck
Vicks

[Phantom010]

If it doesn't work out after using the command prompt, can't you recover a backed up image with Acronis?

[flavallee]

Besides having a massively-bloated startup load, that computer has malware and appears to be infected.



----------------------------------------------------------------

[Phantom010]

Originally Posted by flavallee

Besides having a massively-bloated startup load, that computer has malware and appears to be infected.



----------------------------------------------------------------

Looks like it:

O4 - HKLM\..\Run: [Long Internet Team Stupid] C:\Documents and Settings\All Users\Application Data\comp two long internet\Poke Bash.exe

O4 - HKCU\..\Run: [Debug Mags] C:\DOCUME~1\User\APPLIC~1\JOYPEA~1\Inter Play Bait.exe

Using file sharing apps like Ares will definitely get you infected sooner or later...

[flavallee]

This startup entry definitely looks suspicious to me:

O4 - HKLM\..\Run: [usb_autorun_remover] "C:\WINDOWS\System32\wscript.exe" "C:\Program Files\usb_anti_autorun\usb.wsf" //Job:Work

I checked it at the bleepingcomputer.com and pcreview.co.uk and sysinfo.org sites and came up empty.

---------------------------------------------------------------

[Phantom010]

Originally Posted by flavallee

This startup entry definitely looks suspicious to me:

O4 - HKLM\..\Run: [usb_autorun_remover] "C:\WINDOWS\System32\wscript.exe" "C:\Program Files\usb_anti_autorun\usb.wsf" //Job:Work

I checked it at the bleepingcomputer.com and pcreview.co.uk and sysinfo.org sites and came up empty.

---------------------------------------------------------------

Kaspersky does flag it as potential malware (on Russian websites).

[Phantom010]

I think the Malware Removal forum would be in order...

[flavallee]

Rong 18:

I've reported this thread to the "Malware Removal & HijackThis Logs" section for assistance by a malware expert.

It's a busy section, so it may be 24 - 48 hours before you get a reply by a yellow shield malware expert.

In the meantime, go here and here and click the green icon to download Malwarebytes Anti-Malware 1.41 and SUPERAntiSpyware 4.29.0.1004.

Just download and save them for now and don't install them or do anything with them yet.

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