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Malware Removal & HijackThis Logs
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Solved: Cannot access any microsoft site or antivirus companies sites

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NeonFx's Avatar
NeonFx NeonFx is offline NeonFx is authorized to help remove malware.   NeonFx has a birthday soon! NeonFx has a Profile Picture
Senior Member with 1,762 posts.
 
Join Date: Oct 2008
Location: California, USA
07-Nov-2009, 01:10 PM #16
Excellent. Let's cleanup.

STEP 1

The following will implement some cleanup procedures as well as reset System Restore points:

Click Start > Run and copy/paste the following bolded text into the Run box and click OK:

(If you use Vista or 7 just paste it into the text box that appears next to your start button)

ComboFix /Uninstall


STEP 2

To clean up OldTimer's tools, along with a few others, do the following:

  • Run OTS.exe by double clicking on it
  • Click on the "CleanUp" button on the top.
  • You will be asked if you wish to reboot your system, select "Yes"


STEP 3

Remove any other tools or files we used by right-clicking on them or any folders they created, hold down the Shift key, and select "Delete" by clicking on it. This will delete the files without sending them to the RecycleBin.

You can also uninstall the other programs (HijackThis or MalwareBytes if we used them) by going to Start > Control Panel > Add/Remove programs (Programs and Features in Vista and Programs > Uninstall a Program in 7)

All Clean

Congratulations!, , your system is now clean. Now that your system is safe we would like you to keep it that way. Take the time to follow these instructions and it will greatly reduce the risk of further infections and greatly diminish the chances of you having to visit here again.

Microsoft Windows Update
Microsoft releases patches for Windows and Office products regularly to patch up Windows and Office products loopholes and fix any bugs found. Install the updates immediately if they are found.
To update Windows
Go to Start > All Programs > Windows Update
To update Office
Open up any Office program.
Go to Help > Check for Updates


Download and Install a HOSTS File
A HOSTS file is a big list of bad web sites. The list has a specific format, a specific name, (name is just HOSTS with no file extension), and a specific location. Your machine always looks at that file in that location before connecting to a web site to verify the address. A HOSTS listing can be used to "short circuit" a request to a bad website by giving it the address of your own machine and prevent your computer from connecting to that website.

See how to get it HERE
(For Vista and 7 see HERE )

You can also use a tool to update your Hosts file. See HERE and HERE

If you have a separate party firewall or Winpatrol, you may have to give permissions at various times to Unlock the present default HOSTS file and install the new one.

Install WinPatrol
Download it HERE
You can find information about how WinPatrol works HERE and HERE

Note: This program will work alongside all other security programs without conflicts. It might ask you to allow certain actions that security programs perform often, but if you tell Scotty to remember the action by checking the option, the alerts will lessen.

Other Software Updates
It is very important to update the other software on your computer to patch up any security issues you may have. Go HERE to scan your computer for any out of date software. In particular make sure you download the updates for Java and Adobe as these are subject to many security vulnerabilities.

Setting up Automatic Updates
So that it is not necessary to have to remember to update your computer regularly (something very important to securing your system), automatic updates should be configured on your computer. Microsoft has guides for XP and Vista on how to do this.

Read further information HERE, HERE, and HERE on how to prevent Malware infections and keep yourself clean.
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docho's Avatar
Junior Member with 9 posts.
 
Join Date: Oct 2009
10-Nov-2009, 01:29 PM #17
Great!
Again - thank you very very very much!
I really appreciate all your help!
NeonFx's Avatar
NeonFx NeonFx is offline NeonFx is authorized to help remove malware.   NeonFx has a birthday soon! NeonFx has a Profile Picture
Senior Member with 1,762 posts.
 
Join Date: Oct 2008
Location: California, USA
10-Nov-2009, 01:30 PM #18
You're welcome Have a good one.
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