[Monarch1st]

Sorry if this is a repeat, but I couldn't find similar when I searched.

I had a virus a few days ago that took down my ability to connect to the net.
The malware has been cleaned out, but I still can't connect to the internet. Neither email program nor any browser works.
Five programs confirmed the system is clean, including avg antivirus and superantispyware (both refreshed within a day of checking).

Things to note:
- it does not work in safe mode
- the other computer on the network is working fine and is able to connect.
- I am able to ping sites from this machine (google, yahoo, etc), so from these two points the problem must be within my machine and not the actual connection.

Setup is:
XP Pro sp3, 4 gig ram, 700+gb hard drive space (about 3/4 full)
at&t u-verse, but as I said its not the problem (four hours spent on the phone to them to have them tell me 'its not a network problem. call our fee-based service.' color me underwhelmed.)

Thanks for the help!

[Phantom010]

Please click here to download and install the HijackThis installer.

Run it and select Do a system scan and save a logfile.

The log will be saved in Notepad. Copy and paste the log in your next post.

Do not fix anything

Download HijackThis from a working computer. Copy the installer to a USB flash drive. Plug it into your faulty computer, install and run the program.

[Monarch1st]

Thank you for your help. Log file below. Only thing I've done since is play civ 4.
It had two errors that it wanted to start a browser and send in, but it didn't show details of what they were.


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:42:45 PM, on 11/3/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
D:\Apps\AdAware\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\stsystra.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Saitek\Software\Profiler.exe
C:\Program Files\Saitek\Software\SaiSmart.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\system32\ctfmon.exe
D:\Apps\FreeCommander\FreeCommander.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Broadcom\ASFIPMon\AsfIpMon.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\WINDOWS\system32\wscntfy.exe
D:\Apps\HijackThis\HijackThis.exe
D:\Net\Firefox\firefox.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=2070429
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://safesearch.cyberdefender.com/smallsearch.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mccloskeyinsuranceagency.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=2070429
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = wmplayer.exe //ICWLaunch
R3 - URLSearchHook: (no name) - ~CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - AutorunsDisabled - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Apps\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - D:\Net\FlashGet\fgiebar.dll
O3 - Toolbar: eSnips - {ED1184DA-E57E-4480-99D0-A16809037F54} - D:\Net\eSnips\SnipBar.dll
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [Profiler] C:\Program Files\Saitek\Software\Profiler.exe
O4 - HKLM\..\Run: [SaiSmart] C:\Program Files\Saitek\Software\SaiSmart.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [WinSys2] C:\WINDOWS\system32\winsys2.exe
O4 - HKLM\..\Run: [QuickTime Task] "D:\Apps\QuickTime Alternative\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [AmazonGSDownloaderTray] D:\Apps\Amazon Games & Software Downloader\AmazonGSDownloaderTray.exe
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "D:\Net\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: &Download All with FlashGet - D:\Net\FlashGet\jc_all.htm
O8 - Extra context menu item: &Download with FlashGet - D:\Net\FlashGet\jc_link.htm
O8 - Extra context menu item: MasterCook: Select Image - D:\Apps\MasterCook\Web\MCIEContext.hta
O8 - Extra context menu item: Snip to my eSnips account - D:\Net\eSnips\res\SnipIt.htm
O9 - Extra button: (no name) - AutorunsDisabled - (no file)
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: MasterCook Web Import Bar - {E6EF5071-7647-4E85-9785-87B6CF5CB561} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Broken Internet access because of LSP provider 'c:\windows\system32\lsp.dll' missing
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1238632069343
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - Winlogon Notify: !SASWinLogon - D:\Apps\SuperAntiSpyware\SASWINLO.DLL
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O22 - SharedTaskScheduler: FencesShellExt - {1984DD45-52CF-49cd-AB77-18F378FEA264} - D:\Apps\Fences\FencesMenu.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - D:\Apps\AdAware\aawservice.exe
O23 - Service: Amazon Download Agent - Amazon.com - D:\Apps\Amazon Games & Software Downloader\AmazonGSDownloaderService.exe
O23 - Service: Broadcom ASF IP Monitor (ASFIPmon) - Broadcom Corporation - C:\Program Files\Broadcom\ASFIPMon\AsfIpMon.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: CachemanXP (CachemanXPService) - Outertech - D:\Apps\CachemanXP\CachemanXP.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

--
End of file - 6969 bytes

[Phantom010]

O10 - Broken Internet access because of LSP provider 'c:\windows\system32\lsp.dll' missing

Download and run LSP-Fix.

Also, your computer is still infected. Please click on the Report button and kindly ask to be moved to the Malware Removal forum.

[Monarch1st]

Thanks very much.
I hope this fixes it.
Bummer about still being infected, altho I don't see where. I'll head this over to the other forum.
Thanks!

[Phantom010]

You're welcome!

The LSP-Fix should give you back your Internet connection. It'll be useful for the rest of the cleaning process.

[Monarch1st]

Originally Posted by Phantom010

You're welcome!

The LSP-Fix should give you back your Internet connection. It'll be useful for the rest of the cleaning process.

It did indeed. Typing now from that machine.
It's a simpler life without a net connection, and that was nice for a few days, but I'm glad it's back.
Now to get un-infected!

[Monarch1st]

There is apparently still some malware on my system.
Please help me remove it!
See above hijackthis log.
Thanks!