I apologize for not writing sooner as I've been traveling; however, I'd like to thank you for the help and advice you gave to me. With your direction of utilizing a spyware tool, I was able to get from a friend a spybot disc that my computer booted from the disc versus the hard drive and removed whatever it was that would not allow my computer to operate. I do not want to insult anyone, but, I am very disappointed or disgusted with Dell support as they did not even return my calls, once I got to reach one of their techs, he suggested I reformat my entire hard drive, this would have been a gigantic task to restore all. What I'm saying is that you and forums.techguy.org saved my computer, I'm so happy my friend directed me to this website. Thank you.