[Ladybbird]

My sons Xbox cannot be repaired due to the 3 ring hardware failure. Microsoft have extended the guarantee period to 3 years from date of sale but it would cost me about $200 to send it back to the States for repair, they say they will pay shipping but should I trust them? They say the offer is for Global cover yet our country is not on their menu.

[JohnWill]

Send them an email and ask you you arrange the prepaid shipping.

[Ladybbird]

Thank you John I'll give it a go

[superbeast5]

Do that, and if its that much of a concern take the exact email reply that is signed and dated by Microsoft print it out and mail it to yourself without opening it, my neighbor did this once with a sony camcorder, they tried to do this to him but he had a document that was dated by sony and the post office.

[SIR****TMG]

I just went through this myself cost was free

[Blackmirror]

Yes both my sons Xboxes had to be returned
They were very good
Sent a man with a box to pick it up

!0/10 for MS support