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ipod and ipad not recognised in itunes


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gaze's Avatar
gaze gaze is offline
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Join Date: Jul 2012
15-Jul-2012, 10:52 AM #1
ipod and ipad not recognised in itunes
Hi - heres hoping that I'm posting in the correct forum

Mt problem is with itunes and the devices connected to it . My pc picks up ipod, iphone and ipad. They show up fine under Devices and Printers. All the drivers are up to date. I have started and restarted apple mobile device - I have uninstalled itunes and reinstalled it countless times (making sure that any lingering parts have been deleted also) and I have also contacted apple about the problem. I had already ruin the diagnostic programme on itunes. This was no help whatsoever. Apple tried to sell me some kind of support service (?) but basically I told them IO wasn't interested in that, just getting their products to work in the first place!!

I am using a new PC as well (they tried to say that the new PC was the problem) but as itunes had originally picked up the ipad I fail to see how this is the problem.

By some freak chance (and I don't know quite how I managed it) the iphone has recently been picked uop and is now working fine. Wish I could remember what I did but I was so frustrated that I didn't notice quite what I was typing. I think I was simply "moving" the iphone icon from the list displayed onto itunes??!!

HELP PLEASE.

Thanks

Gazea

Toshiba c660 satellite running windows 7
pip22's Avatar
Member with 2,536 posts.
 
Join Date: Nov 2004
Location: England, UK
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21-Jul-2012, 11:08 AM #2
Glad you at least your iPhone recognised, so now I guess it's your iPad that remains to be sorted. This may help:
http://www.apple.com/support/ipad/assistant/itunes/
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