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sisternell


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sisternell sisternell is offline
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03-Aug-2012, 05:55 PM #1
sisternell
i have a compaq presario cq61 laptop and am unable to use my dvd / cd keep getting this message A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32)
anybody help me on what to do please...............thanx
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Join Date: Nov 2004
Location: England, UK
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07-Aug-2012, 10:19 AM #2
Go here: http://pcsupport.about.com/od/errorc...e-32-error.htm

In your case, as it's affecting only your optical drive, I suspect it will be solution number 3: Delete the UpperFilters and LowerFilters registry values

There's a step-by-step guide to doing that here: http://pcsupport.about.com/od/driver...ilters-sbs.htm
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