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Scanner problem


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AntonABC's Avatar
AntonABC AntonABC is offline
Member with 214 posts.
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Join Date: Dec 2004
Experience: Beginner
22-Aug-2012, 03:06 PM #1
Scanner problem
I am not sure if this is the right place for my question but I try anyway.

I have a scanner Visioneer One Touch 5820 USB installed on my computer ( Windows XP )
The scanner software is properly installed,the power is on and the scanner USB cable attached.

When booting the computer I get two messages:

1) Finding scanner and then
2) Unable to connect with scanner

What causes this message and how do I correct it ?

When starting the scanner by pressing TWAIN the following messages show:

1) Scanner is not found,make sure that
- Power adapter is connected.( which is the case )
- USB cable connected ( which is the case )
- Check that USB setting is enable in BIOS.
Not sure how to check that.

Is anybody able to give me a hint as to solve the problem ?

Very much appreciated

Anton123
Oddba11's Avatar
Member with 3,782 posts.
 
Join Date: May 2011
Experience: Advanced
24-Aug-2012, 07:41 PM #2
Is the scanner properly recognized by Windows? What is the scanner status in Device Manager? During the software installation, it will typically check for the hardware and perform a test. Were there any errors during the software installation?
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