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Solved: realtek ac'97 audio "cannot start (code10)


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djcapricorn djcapricorn is offline
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26-Aug-2012, 11:12 AM #1
Solved: realtek ac'97 audio "cannot start (code10)
Hey guys! This is my first post and I hope I can get some help!

A few days ago, my brother set up may laptop and installed a fresh copy of Windows XP Pro. Everything was all fine until I realized that I had no sound. then I went into Device Manager and found a black exclaimation mark in a yellow bubble on my sound driver, I right-clicked it and went to "Properties". In the text box it said: "This device cannot start. (Code 10)"! I cannot seem to fix this issue! I went to RealTek and downloaded them again but nothings happened. i couldn't find that match on my model...

Operating System: Microsoft Window XP Professional
Os Service Pack: Service Pack 3
CPU Type: Mobile Intel Pentium M 730J, 1600 MHz (12 x 133)
Motherboard Name: Acer Extensa 6600
Motherboard Chipset: Intel Alviso-G i915GM
Bios Type: Phoenix (07/27/05)

Multimedia
Audio Adapter: Intel 82201FBM ICHG-M - AC'97 Audio Controller [B-2]

Pls!!!! can Someone Help me... pls!!!
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26-Aug-2012, 11:36 AM #2
make and exact model of the pc
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26-Aug-2012, 11:47 AM #3
Acer Extensa 6601WLMi
directX : 4.09.00.09.04 (Directx9.00)
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26-Aug-2012, 11:51 AM #4
the audio driver is here
http://www.acer.com.ph/ac/en/PH/content/drivers
you will need to choose 6600 as the model

download and install that audio driver
unzip the file and run the setup program
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26-Aug-2012, 11:56 AM #5
ok thnks... ill try it now..
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26-Aug-2012, 01:20 PM #6
i finished download it then when i install a setup.exe theres a box that say "ERROR Driver installation failed: could not find the device for this driver." .... i dnt know what im gonna do?...
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26-Aug-2012, 01:24 PM #7
Quote:
i finished download it then when i install a setup.exe theres a box that say "ERROR Driver installation failed: could not find the device for this driver." .... i dnt know what im gonna do?...
would you do the following
------------------------------------------------------------------------
How to identify hardware in Device Manager

right click on the device with a yellow!

from the menu choose
properties
Click on the Details Tab
Under the Property - drop down
Select hardware ids
Right click and select all
Then right click again and select copy
Copy and paste that information here

You should see a code similar to this

PCI\VEN_8086&DEV_008A&SUBSYS_53058086&REV_34

please reply with the full code for your device(s)

The portion of the code highlighted in RED is the Vendor ID and the portion highlighted in GREEN is the Device ID. In this example:

PCI\VEN_8086&DEV_008A&SUBSYS_53058086&REV_34

Vendor ID = 8086
Device ID = 008A

Post back those two numbers make sure we know which is vendor ID and which is device ID

These codes can be looked up at this site http://www.pcidatabase.com/

As an example the link for that database tells us that;
Vendor ID code 8086 is for this vendor - Intel Corporation
Device ID code 008A is for this device - Intel Centrino Wireless-N1030


------------------------------------------------------------------------
__________________
Wayne
Please let us know what the final solution was to any problem posted
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26-Aug-2012, 01:37 PM #8
pci\ven_8086&dev_266e&subsys_00661025&rev_04
pci\ven_8086&dev_266e&subsys_00661025
pci\ven_8086&dev_266e&cc_040100
pci\ven_8086&dev_266e&cc_0401
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26-Aug-2012, 01:45 PM #9
seems to point to a via driver
Quote:
0x266E
Chip Number: VIA Technologies Vinyl AC'97 Codec Combo Driver (W
Chip Description: .VT8231, VT8233/A/C, VT8235, VT8237/R, VT8251 Southbrid
Notes: http://www.via.com.tw/en/support/drivers.jsp
from this page
http://www.via.com.tw/en/support/drivers.jsp
zip file
http://downloads.viaarena.com/driver...o/68MU220b.zip

and has an XP folder and .inf file

------------------------------------------------------------------------

How to install the driver from Device Manager if the download is a INF file

If the download is a Zip or RAR type of file
First extract the files from the zip/rar file onto your PC into a folder of their own

then the steps are

>Start Globe
>Devices and Printers
>File > select - Device Manager
open up network adapters
right-click on the adapter
Then click on Update Driver
Select on "seach driver on computer"
Then insert the path of your INF file (the folder you extracted the zip/rar file into)
Click OK and Windows will install the driver for you.

Full instructions are here
Link to instructions for windows 7
http://pcsupport.about.com/od/fixthe...-windows-7.htm

Link to instructions for windows vista
http://pcsupport.about.com/od/fixthe...tedrvvista.htm

Link to instructions for windows XP
http://pcsupport.about.com/od/fixthe...tedriverxp.htm

------------------------------------------------------------------------
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26-Aug-2012, 02:11 PM #10
>Start Globe
>Devices and Printers
>File > select - Device Manager
open up network adapters
right-click on the adapter
Then click on Update Driver
Select on "seach driver on computer"
Then insert the path of your INF file (the folder you extracted the zip/rar file into)
Click OK and Windows will install the driver for you.



i open up now my network adapter then theres a "Broadcom 440x 10/100 integrated Controller", "Huawei mobile connect - 3g network card", "intel(R) PRO/Wireless 2200BG Network Connection"... where can i click update driver?...
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26-Aug-2012, 02:13 PM #11
Quote:
then I went into Device Manager and found a black exclaimation mark in a yellow bubble on my sound driver,
is that the place that you posted the codes from - then thats where you also do the update

my mistake
ignore this line
open up network adapters
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26-Aug-2012, 02:31 PM #12
i did all the instruction but theres a box that say "The specified location does not contain information about your hardware" and "Cannot Continue the hardware Update wizard : the wizard could not find a better match for your hardware than the software you currently have installed."
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26-Aug-2012, 02:34 PM #13
strange we have your title - say realtek, the support site has a different name and the ven/dev codes say via

can we see a device manager screen shot

------------------------------------------------------------------------
Device Manager
Post back the results in device manager
You will now need to take a screen shot and copy that back to the working PC.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the screen shot and attach the screen shot in a reply on the forum here.

how to access device manager for different windows versions
http://www.computerhope.com/issues/ch000833.htm

Hold the Windows key and press Pause key, should open to allow device manager to be seen

on a laptop you may need to use Hold the Windows key and press FN key + the pause key

if this does not work then -

Windows 7 or Vista
Click on the Start Orb
In the Start Search box type
device manager and then press enter

-------------------

Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
windows 7
start > control panel> System and Security> Device Manager


network adaptors, click on the + > post back the devices listed there
are there any ! ? or X


post a screen shot of the device manager - network adapters

To post a screen shot of the active window.
1) hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
OR
2) if you are using Vista/Windows 7 you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool

To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
Full details are available here http://library.techguy.org/wiki/TSG_...g_a_Screenshot
------------------------------------------------------------------------
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26-Aug-2012, 02:56 PM #14
only problem is realtek ac'97 audio.....
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etaf   (Wayne) etaf is offline
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26-Aug-2012, 03:00 PM #15
Quote:
only problem is realtek ac'97 audio.....
yes, and thats where the issue is - as we are getting different information
can we see a screen shot ?
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Tags
acer, microsoft xp pro, no sound, realtek ac97 audio

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